From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The person whom I spoke to was very helpful and very pleasant!
I wanted to take my vehicle to the dealership, and they told me no problem. But they also said they would send the parts the next morning to the dealership and they would cover all expenses, less my deductible. Wow! I opted for the G.M parts and they told me I was responsible for the shop price. I was happy with that, and proceeded with the work. I later submitted a rental car bill and I was told they would reimburse me. I love it when companies do what they tell you. 5 stars!
Steven, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Great service, knowledgeable on the work I needed done and what was covered
Darlene, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
It is as it says call them first. My a/c stop working. Called them to find out who tacks Car Shield in my town. They talk to the shop for me set up a time to bring it in it was the blower moter. All I had to pay for was my deductible. Saved me all most $300.00. Thanks Car Shield.
Joanne, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I received a call on 5 Dec 24. A bout my 2014 Silverado, so I call to find out what it was about, and was told that there were no issues with my truck. Thee lady said that it was a scam.
Frank, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Could access online to pay our monthly bill. Customer Service was nice and helped. The online problem has been on going for 3 months. Please fix it.
Gilda, we appreciate you taking the time to bring this matter to our attention. We are continually seeking ways to enhance our services and improve our Customer Service. Your feedback is greatly appreciated!
One call gave me the repair protection I wanted for my only car.
Jon, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
Had a lot of good information that I used on my decision to go with car shield
Keith, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Dealing with customer service was good.
Having to deal with the claims department was very overwhelming for me because each person gave me a different explanation.
While my car was in the shop being worked on.
I asked several times for the adjuster to contact me.
Was told he would and never received a call back.
Belinda, that is unfortunate to hear and we apologize for any confusion regarding your claim. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Called representative to make sure touch screen control panel was covered and was clarify that it was covered by extender warranty.
Antonio, we appreciate your support and review. If you have any more questions about your policy don't hesitate to give us a call!
Who would of thought a truck with 27,000 miles would need valve lifters but my chevy did-Car Shield took care of everything with my dealership-if your vehicle is out of warranty consider Car Shield-so glad I did
Jim, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
The representative was very nice and friendly. She was able to assist me in a very timely manner. She answered all my questions and was very patient with me.
Linda, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
My 2004 Chevy 3500 deisel was in the shop for about 3 weeks because of injecter problems! Ron at the repair shop was really having a hard time with Car Shield! I would call in to check on progress and he was really not happy because he was on hold for like 4 hours more than once waiting to get permission to replace all the injectors. In the end Car Shield only replaced one new one and had rest rebuilt I guess. I do not know if he would work on my truck again? I see you are running ads all the time on TV. I hope Car Shield has changed and if I have a problem with my truck it will not take 3 weeks to get it repaired? Do not remember when that was?
Gart, we appreciate you taking the time to share your experience about your recent claim. We apologize that you were not satisfied with our services. Reviews like yours, help us to identify and target the areas where we need to improve. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
I looked to transfer my Carshield account from my old vehicle to my new one. The woman that assisted me was knowledgeable and switched it seamlessly. Only difference was this time I had to pay NJ taxes, UGH!
Patricia, we appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Everything you watch with carshield on TV Is the same exact service provided when your vehicle gets into trouble, it was extremely simple to replace my transmission
Brian, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Was frustrating at first. I kept being disconnected the fourth time the lady was very helpful and all my issues were all addressed.
Juliette, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Friendly, not pushy when I cancelled the service because of a new car purchase. I would sign up again.
John, we're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
Have had to deal with the TPSM light on my car even though the tires didn't need air. I took the car to Mr. Tire and they found a malfunctioning sensor. It was covered by the program so it cost me half as much as I would have paid. Not bad for my first experience. Mr. Tire made it very easy and Car Shield made it possible
Jim, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
First repair using Car Sheild after a year with them. Service manager at dealership didn't have much nice to say about Car Sheild and had me worried a bit. Absolutely nothing to worry about here. Car Sheild delivered, as promised, in a quick and timely manner. Glad I listened to Glen Beck and purchased this product. ALL of their people I have talked to have been of the highest quality. Good job team
We love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Lady answered my question with no hesitation. Job well done.
Glen, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Beatriz, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.