From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
It has been a great experience for me and helping me with my car getting back on the road again
The representative was efficient, professional, & kind. Thanks for the help
Henrietta, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
I explained my current situation and the representatives were understanding.
Crystal, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Awesome customer support. Responsible company👍👍👍👍👍👍👍
Manuel, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
She found the information I needed and took care of my question.
Monteil, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
You guys are a rip off. Why do I pay 140 bucks a month with a 100 deductible. You guys don't cover all the cost of the repairs being made.
Randy, after further review, there were differences in the labor rates that the repair facility used and what was recommended by a nationally recognized labor guide. Please contact our Customer Service at 1-800-587-4162 if you have any further questions or concerns. We are here to help you understand your contract, explain the breakdown of cost, and assist in the claims process.
Speaking with them is always a plus. I hope when I need to call them it's to see the process on how it really works when you have to get my truck worked on.
George, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Start up experience was pleasantly good.now if word is kept as per promoting would become GREAT EXPERIENCE...
Regina, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Needed window fixed, was done very efficiently by my mechanic
Myles, thank you for your review and we are always here to help. Please give us a call if you need anything else!
I had to Rejoin in a Higher Price range from the first Contract. I was Very impressed with the quality of Service. I had been with the company Almost Two years.
Pearline, that is unfortunate to hear and we apologize for the inconvenience. After further review, it looks like you were several months behind on payments and the account cancelled for nonpayment. Our coverage plans vary depending on the age and mileage of the vehicle, therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
This is the first experience I've had with this type of insurance. The Representatives could not have been nicer, taking the time to lay out what needed to be done, details to submit, then going over the mechanic bill item by item to be sure it was understandable before approving the payout. My mechanics also remarked about what a pleasure it was to work with good reps who know what's what and are responsive and easy to understand. No hidden agendas, all right up front. A pleasure.
Judith, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
You lied! Everyone in your company told me I was covered and I did everything they told me to do and was denied the reimbursement.
Celeste, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
My car shop turned in the claim. I did not have to do anything h
Annette, thank you so much for taking the time to leave a review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
We got Carshield to have a piece of mind. It works. Although sometimes it may take a while to get approval and stuff. I noticed that car dealer shops are not very excited and fond, when you tell them you have a Carshield. Anyway - I still had to pay deductible, and for parts that are not covered. But it was worth the money. Without the Carshield I would have to pay way more
Vito, we appreciate the time you took to leave a review. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Pleasant and very helpful can't say enough about my decision. To get car shield will definitely recommend to my cust since
Joe, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
You are like all insurance company not wanting to pay what it cost for repairs.
James, It is unfortunate to hear that you have not had a good experience with us. Please give us a call at 1-800-587-4162 to get your feedback to better understand your situation and see how we can help.
You give prices for repairs that no shop will do. You give price for parts that you cannot buy the part.
I had a flat on my car and I had my tire changed everything great
Joy, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Friendly, knowledgeable associates are always willing to help.
Rick, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Left my car at Ford there was a problem with the wiring for the side view mirrors. Ford contacted CarShield took care of the bill we only had $100 deductible. It doesn't get any better than CarShield
Kevin, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Planned on canceling CarShield when I called. After the representative went over the Pros and Cons of leaving or staying it made my decision to stay easier.
Julia, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kawanna, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!