From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Well-Accommodated! Very professional service with skilled workers.
Edwin, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Just fine. I do not know what else to say. She took care of the payment change just fine.
Claudia, thank you for your review and we are always here to help. Please give us a call if you need anything else!
I appreciate the assistance provided by Car Shield to offset the total payment due to the shop. However, I still had to pay approx. $450.00 that I didn't plan on.
Barbara, thank you for your time and review! Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
I'm glad that I have car shield to cover my car. I still have an extended warranty with my car payment. So when it ends I will be glad to have Car Shield
Robin, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Being charged 200$ deductible three times now for the same check engine light. No one can seem to care about
Marian, we apologize for any confusion regarding the claims process. After further review of your account, it appears you had a previous claim that was paid for and closed. Upon starting a new claim for different parts, that does warrant a new deductible. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Had a payment question. Was taken care of quick and efficiently
Randy, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
The staff was accommodating about changing my payment due date.
Molly, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
I called to change my credit card info and the agent was very courteous.
Anita, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
You're online people are wonderful, very friendly, very knowledgeable, and the transaction was completed quickly.
Ken, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Everyone I spoke to was very professional, they were very well versed on the workings of their jobs. Mostly I felt that my needs were important.
Shawn, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Very professional with a positive attitude each person I spoke with could understand my situation
William, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
We were offered a package that fit our budget and the agent that helped us made that possible
John, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
The main issue for me was my wait time on hold. The person was very nice. We ended up not needing to use you as out total was just a few dollars over the deductible...wait time needs fixing!
Cathie, thank you for sharing your recent experience with us. We are continually seeking ways to enhance our services and improve our Customer Service. Your feedback is greatly appreciated!
See answer above. We are very satisfied with services offered although we haven't had to make a claim yet. Thank God!
Thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
My experience with Car Shield was great. I had no problems with my vehicle getting repaired. They got a tow truck to pick my car up and carry it to a shop.
Edna, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
I've been a member of Carshield's Warranty Program for quite a few years. During this time, I've had to do maintenance on several vehicle parts. When claims were called in for approval I must say the dealership handling all repairs have been received positively wit prompt and immediate responses for claim verification. I have been blessed to not have my price portions to be above what I felt was reasonable. All claims are received, quoted a price with repairer, and paid upon completion of work.
Yes! I'm a satisfied and pleased customer with CarShield and my repair dealership, Firestone for excellent care and showmanship of service!
Thank you CarShield for respecting the needs of your customer,
Starr Paul
Starr, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
The agent was very professional and knowledgeable regarding what I needed
Jeannie, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Excellent service 👏 The lady was kind and polite. She took care of my concerns immediately.
Tonia, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
Thankful for the service CarSheild provided to me to get me back on the road in a sufficient and timely manner considering the repair that was needed
Mary, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Gary, we apologize for any confusion regarding your coverage. After further review of your account, it appears there some parts that needed repaired that were not listed for coverage under your contract. For your most recent claim, the claims department has requested certain documentation from the Repair Facility to move forward in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-587-4162.