From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I have not recently had any work completed. When I did, I was very satisfied. I will continue to use this service.
Thank you very much!
Staff was very nice and the whole process of getting my car repaired went smoothly.
Brenda, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
The other provide, I cannot recall the name, said that my plan with Car Shield was canceled. They also said that CS had a $10 million lawsuit settled this summer and many more law suits pending. They also said CS is a third party company.
I did not give them any information of mine and I declined their auto warranty plan.
I wanted you to know.
Bobbie, we appreciate your feedback. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
No notification when service garage called car shield. The end
Robert, we apologize for any confusion regarding the claims process. After further review of your account, we can verify the claims department did speak with a Repair Facility on December 9,2024. For further information on what was discussed, please contact Customer Service at 1-800-587-4162. We are always willing to go over your contract with you, explain the claim process, and address any issues.
Experience with car shield the representative gets the job done for you
Pamela, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
A very pleasant experience. Helpful staff. I feel confident I'm in good hands. Thank you.
Marvin, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I explained my current financial problems and was helped to have my monthly payment reduced without lowering my coverage
Nancy, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Although not covering what we needed for inspection, the one that answered the phone was courteous and professional in her presentation.
Randy, we appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
A Very pleasant call with your agent Taylor. Purpose of call was to confirm a particular part (tire sensor) was covered in Our CarShield Diamond plan. Taylor confirmed that this sensor and labor was covered and then placed notes in Our plan to assure that when dealer agent called to cover sensor and labor cost. Then CarShield Agent taking call would already have ALL information in Our file to take care of Our repairs at said dealer. Taylor was pleasant, knowledgeable, professional, timely and We believe Taylor wished to take care of Our Needs and Requirements for repairs on Our 2019 Chevorlet Equinox Premier vehicle. JBB and JLB.
Jerry, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
I was impressed with the timely process and ease of business like experience.
Robert, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
They assisted immediately and very concerning! Very good customer service!
Sandra, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I had my car fixed by one of you shops. However car shield could of let me know that I could of tooking my car to the ford dealer. That shop didn't fix my car right, it was the fuel system. I had to go back to them 6 times for their mistakes because the fuel system wasn't working. I did let car shield know about the problem that I was having with this shop.
My Honda needed service I scheduled service with Honda on 11/29/24 Honda service contacted Car Shield and reviewed my estimate
Car Shield approved my estimate Honda proceeded with the repair
Car Shield saved me $800 dollars
So far I've been happy. I haven't used the claims service yet but they are always quick when I have questions.
Michael, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Better roadside assistance than AAA! Very friendly, prompt, thorough.
Marjorie, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Very disappointed in carshield after all the money I spent in payments I couldn't get a coil fix for my radiator I would like to get some of my money back.
Gregory, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Not to sure of the work done at this time, going to have a meeting this coming Monday work not done right at this time! I will get back to you later after we talk OK! This is going on the fourth time to try and fix my Car! Eric Guffey
Ronald, after further review of your account, it appears there are no open claims at this time. We'd like to learn more about what happened. Please contact our Customer Service at 1-800-587-4162 so we can get a better understanding of the situation and take the proper next steps. We look forward to speaking with you soon.
I use my truck daily, and as of this writing it has been tied up at the shop, in the authorizing procedure, for over two weeks. I was only authorized a rental vehicle for 7 days, leaving me with no truck. I think this firm 7 day rental policy needs to be addressed, for potentially larger, longer repairs. My payments are made on time, I feel I should not have to suffer this inconvenience, based on Car Shield's procedures.
James, it is unfortunate to hear there may be some confusion about your claim. After further review, it appears the claims department has requested certain documentation from the Repair Facility to move forward in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-587-4162.
So far as full diagnostic on my car is not complete yet,once the shop give the invoice I hope everything goes smooth with my claim
Cesar, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
During the past summer my F150 Pickup developed a transmission problem. I took it to a shop that accepted Car Shield. I paid my $200 deductible. It was fixed within twenty four hours. It was something to do with a part in the transmission that wasn't properly picking up all the signals from the computer system. The total cost was over $900. So I easily saved better than $700 by having Car Shield. The date of the experience is approximated. I don't currently have the receipt with me. Great Job, Thanks Car Shield!
Bert, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Khandija, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!