On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm unable to speak on my experience at this time because my 2020 Cadillac CT5 needed heater core hoses and they were not covered under my warranty.
We're always concerned about quality companies to represent us, to be fair with us, and to be there for us when we need them. Carshield is just that. When you need them to create a Claim, it's as simple as a phone call to get started and they take it from there. Great experience. I'm glad I signed up with them.
Thank you, John, for trusting us and sharing your great experience. We're truly committed to making claims simple and reliably supporting you whenever needed. Please don’t hesitate to reach out if there’s ever anything else we can do to assist you.
After a long delay for the adjuster to show up to the shop I call the CS to inquire about the rental car bill reimbursement. The representative told me that I was cover for only one week which I said I have the Platinum level and when I subscribe the sales mentioned that one of the perks was car rental never mentioning it was limited to a seven days. Regardless the fact is the car is in the shop since 12/16 and still as of today parts that your company supposed to supply are still not available. Not a good practice to claim the contract when you are not performing. Any business relay on costumers you may loose them with such practices.
Aram, we appreciate you taking the time to share your feedback and apologize for the frustration this situation has caused. We understand how difficult extended repair timelines can be, especially when you’re relying on rental coverage.
Rental benefits and time limits are outlined in the contract, and while we work closely with repair facilities and suppliers, expected part delivery times are not something we can control. We would like the opportunity to review your claim in detail, including the adjuster timeline, rental coverage, and parts status, to make sure everything is clearly explained.
For a review of your claim, please contact our Customer Service team at 1-800-587-4162. We value your feedback and would appreciate the chance to assist further.
I have been a Car Shield client twice. I have used the service several times with 3 different vehicles. Just bought my next new car which I'll have warrantied after the original manufacturer warranty expires. So thankful for the coverage. It has saved me mega bucks.
See you guys again.
Arthur, we truly appreciate you taking the time to share this and for your continued trust over the years. It means a lot to know our coverage has been there for you across multiple vehicles and helped along the way. We’re grateful to have you back again and look forward to being there for you when the time comes.
When was told by dealership needed new transmission but CarShield would not pay for all. I called and spoke to a rep as to where I could go to have work done for offered payment. Rep was not helpful at all, uncaring attitude came across phone. After pushing back I was finally sent a list "that would repair the vehicle for the what had been approved." She sent me a list of repair shops. They required appointment with vehicle. 1st one went to said the outcome with them would be the same, owe approximately $2,200 above what was approved. Completely different than reps promise of only $100 when purchased contract
Ronnie, we appreciate you taking the time to share this and apologize for the frustration caused by your experience. We understand how upsetting it can be when communication is unclear and the repair outcome doesn’t align with what you were expecting.
Claim decisions and approved amounts are determined according to the terms of the contract and the information provided during the claims process. We also recognize your concerns regarding the interaction with our representative, and that feedback is important to us.
We would welcome the opportunity to review your claim, the approved amount, and the guidance you were given regarding repair facilities so we can address your concerns and provide clarification. Please contact our Customer Service team so we can assist further and ensure your questions are properly addressed.
On my last claim, some years back, I was denied to get it fixed even though you indicated fixable.
Then a $57 check shows up in the mail two days after about the policy. Part of a $10 billion settlement. Not good.
Mark, we appreciate you sharing your concerns and apologize for the frustration this experience caused. We understand how disappointing it can be when a claim outcome does not align with what was expected.
We would welcome the opportunity to review your past claim and address any questions you may have regarding your coverage or the correspondence you received. If you’d like to discuss this further, please contact our Customer Service team so we can provide clarity and assist you directly.
The lady i spoke to at CarShield directed my to the right coverage I need for my car. She was very friendly and very knowledgeable about what I needed. I would recommend CarShield to anyone looking for added protection for your vehicle.
Rosemary, welcome to CarShield, and thank you for choosing us! We’re glad to hear you felt confident and satisfied with the guidance you received. Our team is committed to making coverage easy to understand and ensuring customers feel supported. We appreciate your recommendation and are happy to have you with us.
They do not have a qualified machinac. As I result I tried to find out from ur agent if my problem was covered and he was rude and unhelpful.
Ben, we apologize for the frustration you experienced and appreciate you bringing this to our attention. We’re looking further into the concerns you described, including the interaction with our representative, as this is not the experience we want for our customers.
If you still need assistance locating a repair facility to help with your repair, please contact our Customer Service team at 1-800-587-4162. We’ll make sure to get you the help you need and work toward a resolution.
And customer service was very patient with me and help me to understand all the problem and what does what does the business do for the company to help the people and understand all the things what they do
Frank, we truly appreciate you taking the time to share this and for the five-star rating. It’s great to hear that our team took the time to walk through everything with you and make sure it all made sense. Helping our customers feel informed and comfortable is very important to us, and we’re grateful you chose CarShield.
Dealership could not find the problem, car shield network shop found the problems, yes more than one. Vehicle was fixed and all is well. JOB WELL DONE.
Joseph, we appreciate your feedback and are glad to hear the issue was properly diagnosed and resolved. It’s great to know everything is running well again. Thank you for taking the time to share your experience!
Had issues with the central control module on the transmission sent and couldn't be programmed and had to be switched from the one off the transmission from the truck.
Samuel, thank you for sharing your experience. We understand how frustrating it can be to wait while technical issues are being resolved, especially with a repair involving critical components. We apologize for any inconvenience this delay has caused.
For the most up-to-date information on your claim and repair status, we recommend contacting our customer service team so they can review the situation and assist further.
I called CarShield to find out if the tire sensors are covered. The advice from my mechanic was to replace all sensors at the same time. Carshield representative told me that they will cover only one at a time. If this is so, I will have to put in a claim for whichever sensor is faulty. It is more expensive to do one at a time rather than all four. I will put in a claim at a later date.
Thank you for sharing your experience, Thomas. We're glad our team could provide clear information regarding tire sensor coverage, and we're here to support you whenever you’re ready to submit a claim. Your trust in us means a lot, and we strive to make this process as straightforward as possible for you.
I was transferred to George. George tried to talk about my coverage and that he was going to do better. I tried to explain that I had changed vehicles and was upgraded to the diamond plan at the same price I was paying for the platinum plan. Then George hung up on me. Now I plan to cancel all plans.
Sandra, thank you for sharing your experience. We apologize for the frustration caused during this interaction, as this is not the level of service we aim to provide. We understand how important clear and respectful communication is when discussing coverage changes.
We’d appreciate the opportunity to review your account, clarify your plan details, and address your concerns. Please contact our customer service team at 1-800-587-4162 so we can assist further and work toward a resolution.
My car hasn't been at the dealership yet. It was at an independent repair shop. I was told the engine needs replacing and it's under warranty but the dealership has not yet determined that to be the case so we shall see.
Bill, our Customer Service team is available to answer your questions and help guide you through the claims process. If you need assistance, please feel free to reach out to customer service at 1-800-587-4162.
It was easy, I asked what to do and where to go, they walked me though to the end, and Saved me a lot of money, be on happy. Thank you.
Keithstan, thank you so much for your kind words and for trusting us to guide you through everything so smoothly. We're truly pleased to have made the process easy and saved you money—looking forward to helping you with any future needs!
I am a twice diagnosed cancer patient and carshield is helping ne to repair my car. My plan help me I a much need way to protect my vehicle while im in a financially difficult situation! Im very grateful
Ashantia, we appreciate you sharing your experience and are truly glad your plan has been able to support you during a challenging time. It means a lot to know that your coverage has provided some peace of mind and helped keep your vehicle protected when you needed it most. If there’s anything else you ever need or any questions about your plan, please feel free to reach out.
I went in for a routine service for my 2014 S550 MB. I didn't like the inspection report that said I needed motor mounts. Past experience with a different model was traumatic, but I had Car Shield in my corner with this event. Thank you.
Sharon, we appreciate you sharing your experience! It’s great to hear that having coverage gave you added confidence during your service visit. If you ever have questions about your plan or need assistance in the future, we’re always here to help.
Dealing with the brake lights and then coming by to the dealership to deal with resetting of the computers everything went smooth
Don, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
On 12/15/2025 the person helping me was great. I misplaced the instructions she gave me. But I had called several months ago and cancelled my CARSHIELD. I beleive it was in Sept. He told me the refud would be sent. It would take a while. When I locate the phone number the nice lady gave me I will call
I'm sorry I dealt with CarShield and their unethical practices. My vehicle 's vacuum pump failed; I anticipated that it would not be covered. However that failure also damaged my camshaft- which I was originally told by CarShield would be covered. However, they then denied my claim because a covered part was damaged by an uncovered part. The dealership tried to get them to at least partially cover the repair- but to no avail. $6k in repairs that hurt me financially and no help from this "loophole " company.
Edward, upon review, the claim was denied due to specific exclusions outlined in your contract. We understand this can be disappointing, and we want to assure you that your plan still provides a strong level of protection. We’re also happy to give you a detailed breakdown of what is covered and excluded, so everything is clear.
If you have any questions or would like to review your policy, please contact our Customer Service team at 1-800-587-4162. They’re available to assist you and provide the information you need.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Shelia, we appreciate you sharing this feedback and understand that it’s difficult to form an opinion without having used the coverage for a repair. Coverage for specific components, including hoses, is determined by the terms of the contract, and we understand how that can be disappointing.
If you have any questions about what is covered or would like help reviewing your policy details, our Customer Service team would be happy to assist and provide clarity moving forward.