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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Called due to receiving a call another company that gave outrages and inaccurate information regarding car shield.
They contacted me in regards to payment. Was taken care of they were very helpful and polite
William, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Got coverage for out of warranty car. Never needed it, but was happy knowing I was covered.
John, thank you for your review! We’re glad to hear our team was courteous and professional, and that you found peace of mind knowing your out-of-warranty car was covered. We appreciate your trust and are always here if you need assistance in the future.
CarShield goes out of their way to help their clients and make sure that your vehicle is taken care of in the best way possible and I love that!
We value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
Earl, thank you for your review! We’re glad to hear you’re satisfied with our service and look forward to continuing to support you in the future.
Thank you for your feedback, Ryan! We’re glad to hear that you find our company trustworthy and that we’ve been able to assist you. We hope your car is back on the road soon, and please know that we are here to provide any further support you may need.
I called customer service to change my credit card and they were cooperative.
Michael, thank you for your review! We’re pleased our Customer Service team could assist you with updating your credit card information. When your vehicle does require a repair, you can count on us to provide prompt and reliable service—don’t hesitate to give us a call!
Lee, thank you for your review! We’re glad our agent was able to provide the information you needed and assist you regarding your concerns. Please don’t hesitate to reach out if you need any further assistance.
The inspector came in a timely manner. Things fell in order. Very pleased. I learned and understood why all things aren't covered. I'm thankful for the coverage I received.
Anita, thank you for your feedback! We’re pleased the inspection was handled efficiently and that our team provided professional and helpful service. We appreciate your trust in our coverage and are always here to assist with any future needs.
I pay each month to be protected. If I make no claim, the insurance company wins. If I make a claim for a substantial amount, I win reimbursement. In either case I don't win!
Arnold, thank you for sharing your perspective. We understand that the value of coverage can feel different depending on whether a claim is made. Our goal is to provide peace of mind by protecting you from unexpected and potentially costly repairs, so you have support when you need it most. We appreciate your decision to choose our coverage for that protection.
The gentleman who set up my service was knowledgeable, professional, efficient and kind. I decided I'd sell the car if costly repairs are needed so cancelled the service for that reason alone. Anyone else I spoke to after my initial phone call was knowledgeable and kind as well.
Angie, thank you for sharing your kind words about your experience. We’re glad our team was able to provide helpful and professional service. If you ever need assistance again, please don’t hesitate to reach out—we’re always here to help.
I got a call from another company stating that Subaru was not honoring carshield & it was I'm middle of $20mill lawsuit involving Subaru. Ended up moving to another co.
Gina, we understand your concerns and regret that your experience led you to move to another company. If you have any questions or would like to discuss your coverage, please contact our Customer Service team at 1-800-587-4162.
Heard noises when making left turns. Called Car Shield and they located a repair shop where I live, contacted the shop and set up an appointment. The above was identified and part sent and repair done.
I only paid my deductible. Best plan ever for cars. I recommend to all I know.
Yvonne, thank you for your review! We’re glad to hear your repair went smoothly and that you were able to get the issue resolved by only paying your deductible. We appreciate your recommendation and are thrilled to know you’re happy with your CarShield coverage!
Got a call from Car Shield offering a discount with 6 months advanced payment.
Keith, thank you for your feedback! We’re glad you were able to take advantage of the discount with six months’ advanced payment. We appreciate you being part of the CarShield family!
I've had Car Shield for 2 yrs now, needed my mirrors replaced on my 2019 truck, dealership handled everything thru car shield and had no problems getting approval
Ray, thank you for your review! We’re glad your mirror replacement went smoothly and that everything was handled easily through CarShield.
The customer service person helped me to transfer my account from my old car to my new car. She was very professional.
Hi Deborah, thank you so much for sharing your experience! We're delighted our team made transferring your coverage smooth and professional for you. It's always a pleasure to help ease those important transitions, and we appreciate your kind words!
Called car shield explained problem with my vehicle. They sent an inspector who inspected the vehicle, and approved the job.
Thank you, Victor, for sharing your positive experience with us. We're glad the inspection met your needs and that the approval process was smooth. Please don’t hesitate to reach out anytime if you need further assistance.
Senior Lady became insured with Car Shield after watching Public Commercial Information (FAST forward) ---took the car for a routine tire replacement. I was informed I could not drive the car at ALL because it was presenting with a major safety issue After the shock was over the service mechanic explained he had completed a systems check that identified the car was in need of a new OIL COOLING SYSTEM This critical system would not allow me to drive, OH my oh me my wheels were gone! However the mechanic along with the Service Manager took over right away They contacted Car Shield and immediately processed a line of issues to be covered ie was I in a safe place -did I need a rental or loaner It was a seamless experience bill was totally covered and I had acquired several new friends A win win outcome Congratulation Car Shield
Thank you, Janice, for honestly sharing your experience—knowing you felt supported and safe means the world to us. We're proud our team could help straighten things out quickly and get you back on the road with confidence and some new friends along the way! Your trust is truly appreciated, and we're always here whenever you need us.
The agents were very professional and through with helping me and the questions I had.
Thank you so much for your kind feedback, Paul. We're thrilled to hear our agents provided clear and professional assistance for all your questions. Your trust means a lot to us, and we’re here whenever you need support in the future!
Terrible I will not recommend you all to no one else I am telling everyone to do not go with this company
We’re truly sorry to hear that you feel this way and appreciate you bringing your concerns to our attention.
After carefully reviewing your claim, it appears that the issue in question was determined to be a long-term seepage. We also spoke directly with the repair facility, and they confirmed that this same seepage was present during a previous visit on 4/20/24. Because this concern existed prior to the start of your coverage, it is considered a pre-existing condition and is not eligible for coverage under the terms of the contract.
We understand this isn’t the outcome you were hoping for, and we know how frustrating unexpected repair costs can be. If you have any additional questions or would like us to go over the details further, please don’t hesitate to give us a call. We’re here to help however we can.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Lydia, thank you for sharing your experience. We’re glad you reached out to clarify the information you received, and we encourage you to contact our Customer Service team at 1-800-587-4162 with any questions or concerns. We’re here to help.