CarShieldReviews 5,799

Take too long to get approval and it's 5 - 6 weeks and still don't have my vehicle as yet

The person I spoke with didn't seem like she was really sure of what she was doing.

Called car shield to find out if my rear passenger door which will not for some unbeknownst reason will not open is covered to get it fixed as this is a safety hazard. Also Sked if my Bluetooth was covered as it won't connect to my phone. The girl I spoke to said to hold on while she checked with her manager. When she returned to the phone she said YES that both were covered and to just tell the service person to call them and they would give their approval. Well that's what I did and low and behold when they were called they said the blue tooth wasn't covered and only one part on the door would be covered. Not happy.

We had Car Shield for 2 1/2 years, paid faithfully each month. We needed to use it for the first time about a month ago to have my car towed to my mechanic as it appeared I had a bad oil leak with puddles of oil standing in our garage floor. But this situation with oil leak got us into investigating where we could have the car worked on if it turned into a serious issue. OUR MECHANIC WE HAVE HAD FOR YEARS SAID HE DID NOT DEAL WITH CS AS THEY WERE EXTREMELY DIFFICULT TO WORK WITH. We went online to look at participating mechanics and places came up like Pep boys, Mr. Tire. Etc. No major car dealerships dealt with CS because they are so hard to get claims paid. I called several major dealerships around here and asked them myself and they said absolutely not did they deal with CS. Well I can tell you that no Pep boys or Mr. Tire is going to work on my car! Also when you initially call CS you are transferred around until you go nuts going thru your story time & time again with everyone. I could get no satisfaction from anyone so we canceled our contract! This is false advertising, you are not what you claim to be!

Very satisfied with customer service person and how quick the vendor responded.

The process of filing a claim was very fast and simple. The Car Shield rep was very helpful throughout this process.

Something was wrong with my card and they assured me everything was good and not to worry.

I haven't used Carshield services yet! I only called about my coverage. The lady I spoke with was very helpful! Thanks!

Not so much me but the dealership wasn't happy about the way the rep handled my problem. I was told he or she was very rude?

Had repairs done on my air-conditioning in my pu truck. No hassle at all. Have an accredited mechanic do the repair once the repairs were needed had no problem.

Car shield would not pay for parts or labor. I was just very unhappy with having to pay for insurance and still have to pay for the parts and repairs myself.

Great customer service. Thank you for correcting the original request that didn't go through from the company deducting my payment out of my account!

My motor needed to be replaced and Car Shield replaced my motor in a timely manner.

Made me feel like family and was good customer service

I am Sooo Glad that I subscribed to join Car Shield. They took an Enormous amount of worry and frustration from me. Thank you so much for helping to solidify the potential to keep me Moving on down the Road! Great Customer Service!

Did not have to wait too long for them to repair my car

I have used car shield for the second time end of July. No hassles like other competitors. Tell me that car shield doesn't pay. I have no issue with them at all yeah.

When I was in a financial hardship they worked with me so that I could keep my coverage. The representative I spoke with was extremely helpful and polite. I could not ask for better service!

Quick response to my call. Very courteous and helpful responder

Carshield is as advertised. Took my car to any shop, for me it was the dealer. Dropped it off, submitted the claim online. Everything was covered and no hassle.