business logo of CarShield

CarShieldReviews 5,799

4.2

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+22
How would you rate CarShield?
grey star
grey star
grey star
grey star
grey star

CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,459
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow RONALD E.
Unfollow RONALD E.
Share Review
Report Review

Very good so far
September 9, 2023

Very good and professional. Polite.and knowledgeable to help when needed.

Date of experience: August 10, 2023
Georgia
1 review
0 helpful votes
Follow FELICIA Z.
Unfollow FELICIA Z.
Share Review
Report Review

Great Service
August 10, 2023

Carshield is the best coverage for my car. I will remain a customer because of the great service they provide.

Date of experience: August 10, 2023
Pennsylvania
1 review
0 helpful votes
Follow MICHAEL G.
Unfollow MICHAEL G.
Share Review
Report Review

Feed back
September 9, 2023

I'm not sure for I haven't had to use your services that I've paid into yet.

Date of experience: August 10, 2023
Pennsylvania
1 review
0 helpful votes
Follow TRACY N.
Unfollow TRACY N.
Share Review
Report Review

Review
August 10, 2023

I am very dissatisfied with CarShield and will never be using them again or recommending them to anyone.

Date of experience: August 10, 2023
Illinois
2 reviews
0 helpful votes
Follow Theresa B.
Unfollow Theresa B.
Share Review
Report Review

Update with new vehicle
August 10, 2023

Changed coverage to new car, very easy with no issues.

Date of experience: August 10, 2023
Kansas
1 review
0 helpful votes
Follow MIKE V.
Unfollow MIKE V.
Share Review
Report Review

My experience
August 10, 2023

Took my truck into the GM Dealership for an issue on my truck. It was diagnosed and the service shop called car shield to report the findings. Unfortunately the problem that I had wasn't covered. Now I have to pay out pocket. Hopefully this will won't be an ongoing thing.

Date of experience: August 10, 2023
New York
1 review
0 helpful votes
Follow JANINE B.
Unfollow JANINE B.
Share Review
Report Review

Car Shield is the way to go!
August 10, 2023

My car is a 2018 - Not "old", but certainly not "new".
It has 41,000 miles on it, because I don't drive much. Ice T kept drilling in my head to get Car Shield, and I love him... so I joined.

I was enrolled for 6 months. Something wacky happened to my car. Coolant started leaking from my car, but not on to the ground (where I could have detected a problem). It leaked into the engine. My car overheated on me, twice; Dashboard lights were flashing RED and the font was yelling at me to shut the car off.

I towed it to the local dealership. They did a two-day diagnostic on it. Turned out; I needed a whole new engine!

At 41,000 miles... I needed a new Engine?!? WHAT?!?

Car Shield picked up the bill. Total cost was just shy of $6,000.

I have recommended Car Shield to *SO* many people, ever since this incident. Friends, Family, Neighbors, Strangers... You name it! If I see a random person with their hood up and a puzzled look on their face, I recommend Car Shield.

I could not be more grateful for this Insurance. I will be a life-long customer of Car Shield.

Date of experience: August 10, 2023
Texas
1 review
0 helpful votes
Follow RUBEN F.
Unfollow RUBEN F.
Share Review
Report Review

Satisfied
August 9, 2023

They took care of my car problem. They are very professional and have very professional personnel. They payed to fix my truck and then I payed my deductible. So I tell my friends about Car Shield and family.

Date of experience: August 9, 2023
Virginia
2 reviews
1 helpful vote
Follow GAIL S.
Unfollow GAIL S.
Share Review
Report Review

WAS NOT PLEASED WITH RESULTS
September 8, 2023

From the very start, I was given the names of three possible dealers who might take care of my problem. On stated that they no longer deal with Car Shield it was difficult receiving the money. The second who I did consult kept me going back and forth with finding a part and having time to complete my repair. I finally after several months, took my car to the dealer and they made the repair. I was also informed that they do not take Car Shield. So when I purchased another car. I called cancelled with you all and just purchased and extended warranty and GAP.

Date of experience: August 9, 2023
Tennessee
1 review
0 helpful votes
Follow CAROL W.
Unfollow CAROL W.
Share Review
Report Review

I had to pay for diagnostics
September 8, 2023

The only thing they paid for was the labor/parts/fuel. Understood. But they wouldn't pay for the diagnostics to determine and/or problem/resolution.

Date of experience: August 9, 2023
Tennessee
1 review
0 helpful votes
Follow DENNIS I.
Unfollow DENNIS I.
Share Review
Report Review

I have yet to put in a clam.
August 9, 2023

The salesperson helped me choose the warranty that best fit my vehicle.

Date of experience: August 9, 2023
Minnesota
2 reviews
0 helpful votes
Follow Bonnie D.
Unfollow Bonnie D.
Share Review
Report Review

Cars
August 9, 2023

It was fine while signed up.

I stated at the time I am terminal and no longer drive

Date of experience: August 9, 2023
Missouri
1 review
0 helpful votes
Follow EMMA T.
Unfollow EMMA T.
Share Review
Report Review

Professional
August 9, 2023

Very professional, courteous, and very helpful. I would recommend this company for anyone who needs piece of mind in caring for your car.

Date of experience: August 9, 2023
New York
1 review
0 helpful votes
Follow ERIC S.
Unfollow ERIC S.
Share Review
Report Review

Excellent company.
August 9, 2023

Car sheila came true one hundred percent.
Fixing your car. I will recommend to all my friends and family.

Date of experience: August 9, 2023
New York
1 review
0 helpful votes
Follow MICHAEL X.
Unfollow MICHAEL X.
Share Review
Report Review

Reliable
August 9, 2023

Every call professional, every question answered. The process explained to total understanding.

Date of experience: August 9, 2023
California
1 review
0 helpful votes
Follow GARY A.
Unfollow GARY A.
Share Review
Report Review

Super nice representatives
August 9, 2023

The representatives I talked to were super friendly, knowledgeable, and helpful. However, it seemed like my application got lost or stuck along the way. After waiting over a month and receiving no information and had to make a call to determine my status. The representative found my claim after transferring through a maze of supervisors. I feel had it not been for my initiative and tenacity, my application would have fallen through the cracks.

Seems like all is good now and I have some peace of mind, I've got some coverage.

I thank you

Date of experience: August 9, 2023
Tennessee
1 review
0 helpful votes
Follow DIETER Y.
Unfollow DIETER Y.
Share Review
Report Review

Excellent communication
August 9, 2023

Great people and experienced professionals very helpful

Date of experience: August 9, 2023
Connecticut
1 review
0 helpful votes
Follow BURTON X.
Unfollow BURTON X.
Share Review
Report Review

Poor
September 8, 2023

Poor service sent back to service centers that do not to cover problem.

Date of experience: August 9, 2023
Texas
1 review
0 helpful votes
Follow BOBBY Z.
Unfollow BOBBY Z.
Share Review
Report Review

NOT WORTH MONEY
September 8, 2023

My vehicle had a problem and car shield said it wasn't covered. Intake manifold failed and truck wasn't drivable. This part supplies fuel to motor. Garage reached out and they didn't receive any help. I reached out and no help. Car shield failed and i wouldn't support this company.

Date of experience: August 9, 2023
Texas
1 review
3 helpful votes
Follow Jose X.
Unfollow Jose X.
Share Review
Report Review

Car Shield claims that it will pay 100 percent of the cost of repairs minus the $100 deductible. This was not the case. My bill came out to $1300. I had to pay close to $600 out of pocket because Car Shield pays the national average for parts and labor. The shop, which is Car Shield approved, would not negotiate on the cost; therefore, I had to pay the difference. If it's a Car Shield-approved shop, they should abide by the warranty company contract. I canceled my policy after the claim was paid.

Date of experience: August 9, 2023