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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Okay I'm having a great insurance ever I'm very satisfied
Very professional and courtesy. Staff was very helpful and knowledgeable
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
The mechanic was unwilling to work with Car Shield. He said he had tried so many times in the past, and it never worked out. Told me they were a scam. They would call him while he was working on cars obviously and then they would put him on for extended periods of time while they hunted down aftermarket parts. He didn't want to put aftermarket parts on my vehicle because he guarantees his work. And then eventually he would hang up because he couldn't hold on any longer. He was Trying to run a business.
While I had it,it was peace of mind for me. Looking forward to there service again someday when I need it. Thank you CarShield.
We're happy to hear this. Let us know if you need anything else.
I was unable to file a claim for the repair of my valve cover gasket on 7/28/23 because Firestone had already started the working on the repair once they realized the problem. I called to do the claim while sitting at Firestone, but was told the claim had to be filed before service even though I was in the building where the diagnostic could have been given for the claim.
I had to make an adjustment and arrange my payments according to my fixed income and the representative did it as soon as possible without any red tape only understanding.
We appreciate your support. If you have any questions don't hesitate to give us a call!
Carshield was very accommodating for my request to cancel my car repair plan. Their customer service did a great job handling my situation.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Great. Outing better. This is the greatest. Nothing more to say. This is perfect
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I have no worries thank you For your service no complaints whatsoever
Thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Great customer service and we wanted peace of mind if anything would happen to our truck.
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I was told it would pay for a/c and it did not due to the part that was needed to make the repair.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
They informed me that the problems I was having is still covered by the manufactory warranty until 60,000 miles or 5 years. My mileage is 57,995 miles and I should take it to the dealer for maintenance. They also, saved me money by not going any further then they needed to.
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
I wished I could give both Carshield employees a reward. They worked very hard to locate me in order to be able to send help. I realize now the importance of knowing the last exit or land mark you see. If they can't find you they can't send help. The two young ladies they assisted me would not give up until they felt they had located where I was. That determination kept me calm and assured that it would be okay. I greatly appreciate their devotion. Thank you.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Tried to get repairs again and they didn't want to see me with Car Shield.
Signed up good program, sold my car and canceled. Customer service was great and helped me out of the contract. Another year and I'll be back
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Great job getting my car fixed. Hassle free and the shop did all the work regarding contacting CarShield. They also answer right away should you have any questions
We're happy to hear this. Let us know if you need anything else.
I've been waiting on getting my truck fixed they told me to take it to their shop and when the shop told them wat was wrong they wanted them to perform other thing it's really crazy how much they have tooken me thur so far I've been without my vehicle for 3 months still waiting
Had a question on my policy! Call was answered quickly and question answered.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I had a problem with my new credit debit card and they took time to call me and the gentleman was so nice on the phone and was very cosiderate as I had my card scammed and he was sorry to hear that but it wasn't Car Shield that had scammed it the gentleman was very caring and attentive.
We appreciate your support. If you have any questions don't hesitate to give us a call!
We had our 2017 Ford Escape have transmission failure and this company was the best to work with!
Thank you for your time and review. If you have any questions give us a call!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!