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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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I cannot say I am Happy or displeased. I have had no actual experience with Car Shield. All I know is that I have not found many places that accept Car Shield and for $99.99 per month for over two years, I have accepted a slightly lower monthly rate and truly hope that if and when I need services by Car Shield, that I will FIND a place reasonably close to my address and get fast and acceptable service!
I subscribed to Car Shield as an extra protection plan on my vehicle. Due to circumstances, I owed 10K more than the vehicles value. Getting the policy and setting up auto pay payments was easy. Cancelling the policy also easy.
There was no hassle with repair facility at all and only one call to Car Shield.
Customer service was great to adding on a second vehicle
I forget the young lady's name but she called me and she said she would 6 months ago and she had me entirely satisfied with her experience and how she helped me with her appointment. She's an asset to your business
The coverage can be pricey but when it came time to cover some fairly extensive claims, they did so without issue. The process went very smoothly. Thank you for your services.
I love this company have had then since 2019 and they have never let me down!
Well the claims I had there is always something so nothing ends up being paid mainly. Not sure what we buy this insurance for sometimes and that's why I don't have it anymore too many little loop holes and that is not fair for customers be straight up and not paint a great picture and then you get the run around. Same with the appliance insurance that I got through carshield which was homeshield then changed to homesafe but when you put in a claim it is Armis, what the world all these different names that sounds already fishy and if they don't do my claim this time I will take a attorney and go after them. Tired of paying to these places and then if you get the policy they don't tell you anything about age of appliances and then you don't get the paperwork in the mail after you pay month then something happens and the claim be denied either carshield / homeshield with some excuse ridiculous in my eyes!
Hadn't had one yet
Hope not to means trouble
But if i do glad to know that you are here
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Fortunately I have not had to use their services but I feel good knowing that they will be when and if I need them.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I had to wait longer than I needed to but when the young man finally came he was really nice and helpful!
We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account. We are always happy to explain your coverage details and assist in any customer service needs, however.
You need to check other companies that cover more items than you thanks
Thank you for your time and review. Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.
If there is anything more we can do for you, please give us a call.
I obtained coverage as my car's warranty had expired. While I never had to make a claim, I did call them several times and was treated like a king. I'm waiting for some refund since I had to cancel my plan due to purchase of a new car.
We’re happy to help. Let us know if you need anything else.
I don't remember contacting. I think it was a contract issue.
We appreciate your support. If you have any questions don't hesitate to give us a call!
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Had trouble with component of engine. Took to dealership for repair, explained that carshield would honor all warranty coverage. Was told by dealership that previous dealings with carshield nullified all future warranty repairs.
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process or the administrators' decision. We'd like to look over your account. What is your policy number?
Easy transition from start to finish. Communication from Car Shield to repair dealer was very easy. Vehicle was completely repaired in a very short time.
We're happy to hear this. Let us know if you need anything else.
I haven't needed to use car shield yet. Needed new batteries for key starter. Had to buy i new tire.
Thank you for your time and review. If you have any questions give us a call!
I like the car shield, they have taken the time with me in how to explain my contract with me very clearly
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Answer: It's affordable, excellent customer service, and efficient claim precessing!
Answer: Great question! Please give us a call and we can answer any questions you may have!
Answer: Carchex & endurance. But beware if any car warranty!
Answer: Car Shield only SELLS the policies. American Auto Warranty is the company that administers is the warranty. BBB grades them an 'F' rating & I agree.
Answer: That depends on the level of coverage that your vehicle qualifies for at the time you set up coverage. Give us a call with your VIN and mileage and we would be more than happy to go over that with you!
We're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!