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CarShieldReviews 5,798

4.2

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From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+22
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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New Jersey
1 review
0 helpful votes
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Phone Call to Cancel Review
September 7, 2023

I cannot say I am Happy or displeased. I have had no actual experience with Car Shield. All I know is that I have not found many places that accept Car Shield and for $99.99 per month for over two years, I have accepted a slightly lower monthly rate and truly hope that if and when I need services by Car Shield, that I will FIND a place reasonably close to my address and get fast and acceptable service!

Date of experience: August 8, 2023
Kansas
1 review
0 helpful votes
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Neutral rating
September 7, 2023

I subscribed to Car Shield as an extra protection plan on my vehicle. Due to circumstances, I owed 10K more than the vehicles value. Getting the policy and setting up auto pay payments was easy. Cancelling the policy also easy.

Date of experience: August 8, 2023
Louisiana
1 review
0 helpful votes
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Great Experience
August 8, 2023

There was no hassle with repair facility at all and only one call to Car Shield.

Date of experience: August 8, 2023
Michigan
2 reviews
0 helpful votes
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Switching to car shield
August 8, 2023

Customer service was great to adding on a second vehicle

Date of experience: August 8, 2023
Missouri
1 review
0 helpful votes
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Business as always
August 8, 2023

I forget the young lady's name but she called me and she said she would 6 months ago and she had me entirely satisfied with her experience and how she helped me with her appointment. She's an asset to your business

Date of experience: August 8, 2023
Ohio
3 reviews
4 helpful votes
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The coverage can be pricey but when it came time to cover some fairly extensive claims, they did so without issue. The process went very smoothly. Thank you for your services.

Date of experience: August 8, 2023
Texas
1 review
0 helpful votes
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Great Service
August 8, 2023

I love this company have had then since 2019 and they have never let me down!

Date of experience: August 8, 2023
Georgia
1 review
0 helpful votes
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Unsure
September 7, 2023

Didn't have an opportunity to use it. Was carry double coverage via car loan

Date of experience: August 8, 2023
Georgia
1 review
0 helpful votes
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It's okay sometimes
September 7, 2023

Well the claims I had there is always something so nothing ends up being paid mainly. Not sure what we buy this insurance for sometimes and that's why I don't have it anymore too many little loop holes and that is not fair for customers be straight up and not paint a great picture and then you get the run around. Same with the appliance insurance that I got through carshield which was homeshield then changed to homesafe but when you put in a claim it is Armis, what the world all these different names that sounds already fishy and if they don't do my claim this time I will take a attorney and go after them. Tired of paying to these places and then if you get the policy they don't tell you anything about age of appliances and then you don't get the paperwork in the mail after you pay month then something happens and the claim be denied either carshield / homeshield with some excuse ridiculous in my eyes!

Date of experience: August 8, 2023
Carshield R. — CarShield Rep
over a year old

We're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!

Texas
1 review
1 helpful vote
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Yeah car shield
August 7, 2023

Hadn't had one yet
Hope not to means trouble
But if i do glad to know that you are here

Date of experience: August 7, 2023
Carshield R. — CarShield Rep
over a year old

Thank you for your review and we are always here to help. Please give us a call if you need anything else!

Nevada
2 reviews
6 helpful votes
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Good company
August 7, 2023

Fortunately I have not had to use their services but I feel good knowing that they will be when and if I need them.

Date of experience: August 7, 2023
Carshield R. — CarShield Rep
over a year old

We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!

Texas
1 review
0 helpful votes
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Thankfully
September 6, 2023

I had to wait longer than I needed to but when the young man finally came he was really nice and helpful!

Date of experience: August 7, 2023
Carshield R. — CarShield Rep
over a year old

We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account. We are always happy to explain your coverage details and assist in any customer service needs, however.

New Jersey
1 review
0 helpful votes
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My opinion
August 7, 2023

You need to check other companies that cover more items than you thanks

Date of experience: August 7, 2023
Carshield R. — CarShield Rep
over a year old

Thank you for your time and review. Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.
If there is anything more we can do for you, please give us a call.

Idaho
1 review
0 helpful votes
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Great service
August 7, 2023

I obtained coverage as my car's warranty had expired. While I never had to make a claim, I did call them several times and was treated like a king. I'm waiting for some refund since I had to cancel my plan due to purchase of a new car.

Date of experience: August 7, 2023
Carshield R. — CarShield Rep
over a year old

We’re happy to help. Let us know if you need anything else.

Arizona
1 review
0 helpful votes
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I don't remember contacting. I think it was a contract issue.

Date of experience: August 7, 2023
Carshield R. — CarShield Rep
over a year old

We appreciate your support. If you have any questions don't hesitate to give us a call!

Arizona
2 reviews
0 helpful votes
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Great
August 7, 2023

I was very pleased with my experience. And I would tell my friends about it.

Date of experience: August 7, 2023
Carshield R. — CarShield Rep
over a year old

Thank you for your review and we are always here to help. Please give us a call if you need anything else!

Louisiana
1 review
0 helpful votes
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Had trouble with component of engine. Took to dealership for repair, explained that carshield would honor all warranty coverage. Was told by dealership that previous dealings with carshield nullified all future warranty repairs.

Date of experience: August 4, 2023
Carshield R. — CarShield Rep
over a year old

We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process or the administrators' decision. We'd like to look over your account. What is your policy number?

Alabama
1 review
0 helpful votes
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On point
August 4, 2023

Easy transition from start to finish. Communication from Car Shield to repair dealer was very easy. Vehicle was completely repaired in a very short time.

Date of experience: August 4, 2023
Carshield R. — CarShield Rep
over a year old

We're happy to hear this. Let us know if you need anything else.

New York
1 review
0 helpful votes
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I haven't needed to use car shield yet. Needed new batteries for key starter. Had to buy i new tire.

Date of experience: August 4, 2023
Carshield R. — CarShield Rep
over a year old

Thank you for your time and review. If you have any questions give us a call!

Pennsylvania
1 review
0 helpful votes
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Very good
August 4, 2023

I like the car shield, they have taken the time with me in how to explain my contract with me very clearly

Date of experience: August 4, 2023
Carshield R. — CarShield Rep
over a year old

Thank you for your review and we are always here to help. Please give us a call if you need anything else!