From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The representative took time to review, understood my circumstances, gave valuable feedback and assisted me with kindness. Finishing the cal with empathy, made proper adjustments to my contract to show how flexible and reliable Car Shield is with their customers (very fair). Was a pleasure to speak with her. Thank you so much!
The inspector and the insurance adjuster from our Carshield claim took two weeks to get the ball rolling for my car to be processed to get it fixed. They did give us two weeks for a rental car even though we were without our car for a lot longer than that.
Larry, we appreciate the time you took to leave a review. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
I called Car Shield to give them my new credit card number so the could debit my account each month.
Delmos, thank you for your review and we are always here to help. Please give us a call if you need anything else!
My jeep didn't pass inspection because of two motor mounts that were broken. Also, it needed an oil pan, radiator, and a condenser for the air conditioner. There was other shop fees and things that they didn't cover everything but my portion was only $798 of a bill that was $3,900. They also covered at 7 Days of my rental car. So glad I got car Shield.
Lori, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Needed information and was provided the information. Car shield has been great so far.
George, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Kia motors declined my car because I could not find a receipt from 2017. So instead of car shield honoring me as a customer of five years, they decided it with Kia motors and declined my kid even though car shield only goes back 12 months. I have canceled my service because it was the point of having a warranty program that only honor is the warranty of Kia and not the contract that I'm paying for previously I gave car shield a great review, but this review supersedes any previous review. I am very disappointed in Carshield. I was going to add to other vehicles to my account but now I will not!
Anndria, after further review, we found that the claim was denied based on the terms and conditions of your contract. While we are sorry to see you leave as a customer, we hope you will consider us again in the future. If there is anything else we can do for you, please don’t hesitate to give us a call.
I'm looking forward to have a worthwhile experience with Car Shield and I have no doubt in my mind that you will live up to expectation.
William, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
Representatives were very knowledgeable, friendly and helpful
Alta, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Say you cover certain parts but have too many exclusions. Shame on you for your deceit…..
Mattie, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We send out the contract at the time of sale for review, which goes over the parts that are listed for coverage. We advise having the repair facility call our claims department with the diagnostic to start the claim. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
Y'all were able to give me my coverage at the lower cost and not appreciate that we're in our 80s and it's just good to know that if anything does go wrong with our car that it can be taken care of. Thanks again for your help and I hope I never have to use you. Talk to y'all later. Bye-bye.
Johnny, thank you for your review and we are always here to help. Please give us a call if you need anything else!
The representative was clear and concise about the purpose of the telephone call and completed transaction in a professional manner.
Laverne, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Had to stop at a dealership while traveling and they contacted Car Shield for me and everything was worked out
Richard, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I took my car to the shop, I called car shield while I was at the shop and let them communicate with the owner of the shop was taken care of within an hour and a half, and I had my car by the end of the day repaired.
Rita, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
It was easy to get done and got it back quick plus provided me with a rental car thank you Carsheild appreciate it
Larry, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
It was the easiest and pleasant experience. My Lexus Dealer reached out and responded next day. The work was done that day and CarShield paid for my A/C.
Pamela, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
My Dodge Dart started to make a thumping noise coming from the passenger side of the car. I took the car to a repair shop that I had used before and the mechanic said it could be your brakes so I had them replace the brake pads and rotors. Well that was not the problem, but the mechanic told me that it could be the front wheel bearings and he then told me it would cost me about $1,500 to repair. I didn't have that kind of money to pay out. I was a member of Car Shield so I called and asked the man if I would be covered and he said yes with a co-pay of $100 is all, that saved me $1400.
Peter, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
It's been weeks since this was started by Eagle Chevelet and they have emailed information at least 3—4 times and for some reason unbeknown to me. You have not gotten it or are slow tracking the paper work
Matthew, it is unfortunate to hear there may be some confusion about your claim. After further review, it appears the claims department has requested certain documentation from the Repair Facility to move forward in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-587-4162.
I have had Car Shield for a couple years. I was thinking that I might have made an error by purchasing their contract. Then, within a sixty day period I had three claims totaling approximately $10,000. The service was unbeatable.
Arlo, we appreciate the time you took to leave a review and are thrilled to hear that you are satisfied with our services! Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns regarding your account.
Claims department with very specific and did a great job and explaining everything to me. Working between me and the repair facility.
Lawrence, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
They were very fast and took care of maintenance without a hassle
Thomas, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kimberly, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.