From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Spoke to billing department and asked them to change my billing date.
There was some delay with CarShield and the service manager negotiating as to what was covered and what was not. He didn't seem happy about receiving partial payment from me with the promise of the balance from CarShield.
How long does it take to settle up?
If I go ahead and pay, can I send the invoice to you and be reimbursed?
Nunn
David, after further review, it appears the claims department has submitted their portion of the payment to the repair facility. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
Very pleased with the work that the auto Brian's auto did work on my car. I was very pleased with the tow truck on time picking my car up and dropping it off over. I'm very happy with the company.
Helen, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I don't remember reading or being told the taxes ARE NOT PAID. They don't pay for anything that is not the problem like oil change or coolant when you have a waer pump done. My vehicle also had to have a timing chain replaced because of the water pump, the repair facility had to fight with them. The repair facility had to wait for car shield to send them the parts, couldn't just order them so that the person paying a pricey premium can get their vehicle back in a reasonable time.
Rob, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
The customer support has been great but between Ford of Clermont and Carshield I've been waiting for them to come back with the decision as to approve the repairs and Ford to provide the necessary information required.
David, it is unfortunate to hear there may be some confusion about your claim. After further review, it appears the claims department has requested certain documentation from the Repair Facility to move forward in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-587-4162.
You guys talk a good game period as soon as acclaimmore than what was paid into?Yes, ask for period your solution is to just cancel the policy and refund your money period it's a rip off
Doug, it is unfortunate to hear that you have not had a good experience with us. Please give us a call at 1-800-587-4162 to get your feedback to better understand your situation and see how we can help.
I have only had CarShield for about 5 months and have never had to use it!
The car I bought was top of the line and in like new condition, 8 years old and only 45,000 miles!
Carol, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
The service representative was very helpful knowledgeable and helpful.
Ernest, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Representative was knowledgeable, polite and covered all y concerns
Andrea, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Car Shield worked cooperatively with the auto repair shop to coordinate my car's needed repairs. The service was given in a timely manner.
Joe, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Great customer service. They answered all my questions and explained everything in easy to understand language
Gina, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
I referred Pay Less Auto Services to call Car Shield and order my claim for a transmission because my head gone bad.
Car Shield honored my Claim,and I am satisfied, thank you Car Shield for all that you do!🙂
Mary, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if there is anything else you need.
The young man gave a presentation after which I told him I was not interested. He gave his pitch again and I had to be a little assertive when started again. I complemented him on sales pitch, then I pointed out I had politely told him I was interested twice and was now on the verge of not being polite. I TOTALLY BLAME HIS SUPERVISOR Or farther UP THE LADDER. I am now considering other options for my vehicle coverage.
Daniel, it is unfortunate to hear this. Please give us a call so that we can get more information to be able to look into this. We pride ourselves on excellent customer service and would like to make sure this is addressed. Thank you for your time.
The standard regarding having quality replacement parts I was pleased. They did not wait for parts for China to be sent.
Thank you for sharing your recent experience with us. We are continually seeking ways to enhance our services and improve our Customer Service. Your feedback is greatly appreciated!
Saved me over $5,700.00 on the transmission complete rebuild.
Ronald, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
I was really happy with all of the help that I got from representative from caution and we're very happy with the service.They are very professional
Angel, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I have to use there services the representative asked me to choose where I wanted my car send for repairs. And they had all paper work send for repairs they made it so easy for me.
Rosemary, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
I have been with Car Shield for over a year. It's a great company when you make your payments and don't need their services. I put in a claim with one of the two recommended car repair facilities that were on their website. Car Shield has you pay for the breakdown and investigation of any repair that you need. My portion of that was $1,200, not the $100 deductible that is quoted in their ads. Car Shield also expects the car repair facility to use less than the factory approved parts to repair your vehicle. If you want the factory approved parts, you are expected to pay the difference out of your pocket. You can switch car repair facility, but you are still on the hook for the breakdown. Last night when I went to bed I was told I had to pay $1,200 dollars to get my car back. Today when I received an update the price has grown to $2,200 and it may not be over. My recommendation is that you avoid Car Shield like the plague. As soon as this episode is over I will be a former customer.
Marcus, we apologize for any confusion regarding your claim. After further review, it appears the claims department is waiting for the repair facility to contact them when a certain part has been received to verify pricing. The contract does explain that all parts and labor hours are verified per nationally recognized labor guides. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Needed to replace my credit card as someone got the numbers. Called Car Shield and explained what happened and gave her the new numbers, it was over in a matter of seconds! I was pleasantly surprised that there were no long waits and elevator music to endure!
Bill, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
Excellent response whenever I call & I am never put on hold & the rep appeared to appreciate my call.
Barry, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Irene, hank you so much for ttaking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.