From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Very pleased with my overall experience during the time I was covered
I am so glad I picked this company. They did everything they said they would do.
Thank you so much for your kind words, Rebecca! Hearing that everything went smoothly and we met your expectations truly means a lot to us. We’re always here to support you whenever you need assistance in the future!
Very pleasant and friendly and also knowledgeable the agent was very professional
Adrenenia, thank you so much for your kind words! We're thrilled to hear you felt cared for by a professional and friendly agent, and we genuinely look forward to assisting you again anytime you need.
When I call to see why it was taking so long the guy looked it up and told me to resubmit it and gave me step by step how to do it also the claim #.
Sandra, thank you for sharing your experience. We're glad to hear our representative was able to guide you through the process and provide clear instructions along with your claim number. If you need any further help, don’t hesitate to reach out—we’re here to assist!
Wonderful experience. Everything was laid out perfectly. Communication was established between Chevrolet and car shield/American shield.
Raymond, we’re so glad to hear you had a great experience! It’s great to know everything was clearly laid out and communication between Chevrolet and CarShield/American Auto Shield went smoothly. Thank you for sharing!
Car Shield approved a new engine after my chain broke. I had always kept tyhe care well, oil changes, etc. But I was told I'd need to pay out of pocket expsenses beyong my$100 deductible. That would have made the entire epair $8000 dollars$ on a 23 year old car not worth that much. But to me it was life itself. Although everyone was friendly, it was very clears we patrons would always have to pay more. I would never recommend Car Shield and may even report you to the State Attorney General's office or local TV.
Michael, thank you for sharing your experience. We understand how important your vehicle is to you, and we’re sorry to hear you’re disappointed with how the claim was handled.
Upon further review, it appears there were parts not listed for coverage in your contract, along with any maintenance-related items. However, we did authorize $4,992.75 toward the repair. Any additional out-of-pocket costs were due to differences between the labor hours and diagnostic fees charged by the repair facility and what is recommended by a nationally recognized labor guide.
We know situations like this can be frustrating, and we’re here to go over any details or concerns you may still have. Please feel free to contact our customer service team at 1-800-587-4162—we're here to help.
Called CarShield to see what needed to be done and was advised to take car to authorized dealer, have them call CarShield for approval of service. Bob Bell did what they were told and they called me to let me know that CarShield had authorized the repair of Emissions Rotary Arm and labor but not the maintance service that was needed with the repair. No one told me that I needed to wait for CarShield to call me and confirm their approval. Bob Bell completed the service which took another day leaving me without a car again. Called when repairs were done and I picked up car and had to pay entire bill. Received call from CarShield today from a very rude lady whp informed me that my repairs were not authorized and I would get no refund. I expected to have to pay for my deductible plus the service not covered but did expect CarShield to at least cover what they authorized! First time using this coverage AND I AM NOT PLEASED! You took my premiums but did nothing for me. Plrase tell me why I should not cancel this contract! Please look into and advice asap! Thank you
Clara, we sincerely apologize for any misunderstanding. Our records indicate that a representative was able to call you and ensure your issue was resolved. Please let us know if you need any further assistance.
We are new so we depend on Car Shields explanation. Their experience at this point is far more valuable than our impressions.
Thank you for your feedback! We’re glad to hear things have been going well so far. As you're getting started, we're here to provide clear information and support whenever you need it. Your trust in our experience is truly appreciated!
I took my truck in for a routine oil change. I was told there is a possible oil leak and should schedule an appointment for diagnosis to determine if there is an oil leak and what action is needed. I called and asked what to do about a claim if an oil leak on my truck is found. Diagnosis and claim are pending.
Robert, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
Very satisfied with my experience. They deliver per their promises
Richard, thank you for the great feedback! We're happy to hear you're satisfied with your experience and that we were able to deliver on our promises. We appreciate having you as a customer!
I had two auto problems, air conditioner and engine. Contacted Carshield informed them of the problem.
Albert, thank you for sharing your experience! We're glad you reached out to us about the issues with your air conditioner and engine. If you need any further assistance or have questions as the process continues, feel free to contact us. We're here to help!
Phone call only was good and helpful. Just needed to know how to proceed with claim process.
Jim, thank you for your feedback. We're glad the phone call was helpful and provided the guidance you needed to proceed with your claim. If you have any more questions, feel free to reach out!
I haven't used car shield service in a long time. When I was in need. I'm glad You all were here Me. Thank You.
Charles, thank you for your review. We're glad we could be there for you when you needed us, and we truly appreciate you being a loyal customer. If you ever need assistance again, we're always here to help!
Carshield has been really helpful to me as far as getting repairs done to my car. Thank you Carshield!
Monique, thank you for your feedback! We're glad to hear CarShield has been helpful in getting your repairs taken care of. We’re here whenever you need us!
My truck broke down I was told was covered from bomber to bomber but when truck put in shop it was not covered they paid nothing. I now know what people was saying is true about car shield. Been with this company too long for nothing just money gone took.
Curtis, we understand your disappointment and frustration. Coverage is based on the specific terms outlined in your contract, and we regret if there was any misunderstanding regarding what is and isn’t covered. We value your time with us and take your concerns seriously. If you'd like to review the details of your claim and contract, please contact our customer service team at 1-800-587-4162. We're here to help clarify any questions you may have.
Adding a second car to my plan. Representative was knowledgeable and kind.
Tresa, thank you for your feedback! We're glad to hear the process of adding a second car went smoothly and that our representative was helpful and courteous. We appreciate your continued trust!
My experience has been great with car shield never had a issue with any claims I have made
Verleta, thank you for sharing your experience! We're glad to hear everything has gone smoothly and that you've had no issues with your claims. We appreciate your trust and support!
Easy to get the intended repair from the facility done. Would recommend to anyone
Darrell, thank you for your feedback! We're glad to hear the repair process went smoothly and that you'd recommend our service. We appreciate your support!
Said will not cover new steering column Was told can only get rebuilt column and policy doesn't cover.
Michael, thank you for your feedback. We understand your frustration and apologize for any inconvenience caused. According to the contract, coverage applies to certain parts, and in this case, a new steering column is not included in your coverage.
We also apologize for the delay in receiving a call from a supervisor. Your concern has been noted, and we are working to ensure follow-up is completed as soon as possible. For immediate assistance, please feel free to contact customer service at 1-800-587-4162.
Smooth. Everything it is supposed to be. Very satisfied 😌 It took me a moment to get used to the system. But once I understood the process it was all good.
Anthony, thank you for your feedback. We're glad to hear everything went smoothly and that you're satisfied. If you have any questions as you get used to the system, feel free to reach out — we're here to help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Arnie, thank you so much for sharing your positive experience! It means a lot to know you felt well taken care of throughout the time you were with us. We're always here if you need anything else in the future!