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CarsDirect

How would you rate CarsDirect?
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California
1 review
11 helpful votes
Follow curlo s.
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Why has their website been down for over 2 months now? I cannot build my own car. After I pick color that is it. Not just on my home computer. I have tried several computers from different locations. How do they do business? Very odd.

Date of experience: January 3, 2016
Tanya J. CarsDirect Rep
over a year old

Dear Curlo S.,

My name is Tanya and I am the Customer Service Manager for CarsDirect.com. I see that you have been having trouble logging onto our site; we can assure that we are up and running and would love to assist you with your car buying journey.

You may use this link, http://www.carsdirect.com/, or you may call us directly at 1-888-227-7347. Our customer service representatives are ready to assist you Monday-Friday, from 7am to 6pm PST.

I hope we are able to help you build, and buy your next car!

California
1 review
7 helpful votes
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Some years ago I purchased a new vehicle through carsdirect.com. They located the vehicle I wanted, gave me the quote, I purchased it through them and went to pick it up. No sales people, done deal.

This time, I made the mistake of putting in my contact info and I have been HOUNDED by sales people who will not back off. They call constantly, their managers call, numerous texts. I won't use this 'service' again. Beware.

Date of experience: January 20, 2023
Florida
5 reviews
24 helpful votes
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As you can see from other ratings - CarsDirect is probably the worst of the online car search engines. Unless you are looking for a totally generic car, cars direct is a total waste of your time and energy. Sad, because this could be a useful service with just a little basic search engine design competency.

Date of experience: January 10, 2015
Texas
1 review
13 helpful votes
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Well, the price was fair I guess, however, you must jump through loops. For, example the way they want their down payment, then they only want to finance through capital finance,,, they must sell you an expense extended warranty, also they gave me a hard time about insurance, finally they only half $#*! washed my car after paying $250 for prepare... they are similar to other dealer they like to keep you all day...

Date of experience: November 10, 2018
California
1 review
23 helpful votes
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The sales representative hassled me for 5 months sending emails stating that I pre qualified for an auto loan with the return of a few items(proof of income, address, etc). The sales man wasn't coy when he kept insisting that I add my disabled sister's to my loan application to get a better rate. After informing him I worked for a school district and that I have a credit union he continued to send out for loans request even after I ask him to stop and that someone else take over my process, just to receive emails inquiring how d i like my new car. Whether it's the company as a whole or just a few idiots they hired I give them a low barrel rating for the debauchery and countless time wasted.

Date of experience: February 26, 2019
New York
15 reviews
66 helpful votes
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I read a great review of this site on techcrunch and used the site successfully. I would highly recommend it if you are looking to buy/sell a car. Check out here to read a full detailed story of carsdirect

http://www.techcrunch.com/2006/10/28/my-carsdirect-experience/

Date of experience: October 9, 2009
India
5 reviews
11 helpful votes
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Once I go with this carsdirect.com website for buying a car from online. But this site is not at all giving full details of particular that we need. So this is making confuse to buy car from this site. Even I think their website is not keeping update every day.

Date of experience: September 11, 2014
Ohio
1 review
19 helpful votes
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Beaware of signing up with these con artist. Once you sign the contract your stuck with bad leads. They charge for them even if you can't come in contact with the customer. They say that they are exclusive leads but their not. Don't waste your money with this company their crooks.

Date of experience: September 1, 2010
Wisconsin
1 review
10 helpful votes
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Great site to shop.
April 30, 2023

Great app, good place to shop. A little false advertising. Buy here pay here refers to a dealership that you pay personally for the car. No financing or credit. They are the bank. This site still uses underwriters and credit scores to determine elegability. It still up to them and the dealership to determine what car, the price and money down. If you have bad or credit rating below 550 you most likely will not qualify for a vehicle. This is a good resource just wish they would quit with the buy here pay here bull crap. And be honest. I do however recommend them if you have a credit rating of 670 or better. Easy way to find your next vehicle. Watch my Blog on Wednesday on IHeart radio about preditor care dealers...
Empath Rick.

Date of experience: April 30, 2023
France
1 review
0 helpful votes
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Thanks
July 28, 2017

I love travling, last month i wanted to buy a car, however i found it difficult, the price is always changed among some company, my friends told me use the CarsDirect.It makes it easy to buy a car, now i get my own car, Thanks

Date of experience: July 26, 2017
Florida
1 review
3 helpful votes
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All lies
October 24, 2023

I went through the process with this company and was directed to a dealership which was supposed to be guaranteed approved. When I got to the dealership I was informed that I needed a 2k down payment to get the vehicle. I expected this much but was assured I didn't need it before I got there but no big deal. 2 days later I called back and had everything they requested to purchase the vehicle. Was then told that I needed 4k more and there is nothing they can do to help. Good thing I wasted 2 trips there and have 50 hard inquiries on my credit now. Thanks

Date of experience: October 24, 2023
New York
1 review
13 helpful votes
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I had specically request to contact by email and this person called vehicle specialist start to call me after he had put number. Like most of other buyers course this was not the only place I been receiving quote. Over the weekend I had bought vehicle from another dealer who was offering $2000 cheaper then this site and I had kindly ask him to closed file since I had purchased vehicle from another place. That was after this person called me and emailed me. Then respondse from him was I been rude and told me have a nice life... Wow that was uncall for what I did. I guess they don't want to have customers to come back for them when they don't purchase vehicle from them on first time.

Date of experience: August 13, 2012
California
1 review
21 helpful votes
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What kind of idiot would buy a car online? Beyond that, this site looks like it was created in the 90's. Also, if I'm stupid enough to buy a car online, why are you force feeding me all of these ads? Big thumbs down for CarsDirect.com

Date of experience: July 21, 2009
Michigan
1 review
1 helpful vote
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Awards
April 7, 2020

FYI to all (and yes, carsdirect too.) An arbitrary and/or generic award is a surefire way to solicit every screen troll in the world. And hey, pics too.

Date of experience: April 7, 2020
India
5 reviews
6 helpful votes
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Who would have guessed you could purchase a car in such an easy manner. This is the only way I will purchase a new car in the future. Thank you cars direct!

Date of experience: October 12, 2014
Canada
42 reviews
536 helpful votes
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Great Experience
January 15, 2016

I have tried few times with local dealer before I used Car Direct. The Car Direct makes it easy to buy a car. Excellent experience. Recommend to use it.

Date of experience: January 15, 2016
New York
2 reviews
43 helpful votes
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We went to a Dealership Cars Direct recommended and the dealership promised to sell us the car at the price Cars Direct Quoted. Instead of getting the price promised to us we were lied to and got cheated by about $800. The way the contract was written you would need to be an accountant to figure out what you were paying for. So like a fool I trusted City World Hyundai in the Bronx NY and was cheated. Me and my wife left the dealership both not realizing either of us had the contract. This was done on purpose. It took three additional days to get the contract as the financial thief told us to come in a couple of days to pick the contract up. After getting the contract and adding up the Cars Direct price plus the fees plus the tax we paid almost a $1000 more. I wrote to and called the dealership and received nasty responses. I called Cars Direct for help and after a week of not returning our calls they said they could do nothing and had to talk to the dealership. I'm guessing Cars Direct and the dealerships are in cahoots! I would never suggest Cars Direct to or Bronx City World Hyundai to anyone. They are a bunch of thief's! I am not going to stop here with just reviews I am going to contact every local BBB and Attorney General until they comply and give us our money back.

Date of experience: January 8, 2015
Texas
1 review
5 helpful votes
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Love My Salesman!
April 2, 2015

Short and Sweet Awesome Place Of Business. My Salesman Gabriel Sanchez was the best I have ever dealt with, and I'm not the nicest person to sales associates.

Date of experience: April 2, 2015
Illinois
1 review
7 helpful votes
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Useless
April 4, 2023

This site is absolutely useless for locatinga new vehicle. It just redirects you ta another site. Complete waste of time

Date of experience: April 4, 2023
GB
3 reviews
2 helpful votes
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This is a fabulous business with grate values it is completely trust worthy and amazing!

Date of experience: May 9, 2016

Overview

CarsDirect has a rating of 1.9 stars from 22 reviews, indicating that most customers are generally dissatisfied with their purchases. CarsDirect ranks 536th among Car Buying sites.

service
4
value
3
shipping
2
returns
2
quality
2