Carrefour UAE

I ordered Volvic water online, paid AED.160 for 04packs of 1.5 liter each, Carrefour sent me 500ml bottles, I spoke the call center at delivery time and they ask me to refuse the delivery, And I was promised a refund within 14days, it's been more than a month no refund has come.
Majid Al Futtaim has stolen my money by doing this scam! Such companies should be penalised, such a big shame on their illegal business!

Appalling online service.
Order 2 items that I have paid online by credit card and they didn't delivery saying that was out-of-stock. Then I order again with pay by cash on delivery and after 1 hour the keto bars arrived and they requested to pay by cash what I refused because I already paid and they told me that was out-of-stock what was not true. The delivery man didn't want leave my door knocking my door constantly then security was involved and in the end I was so fed up with all the situation that I decided to pay again by cash just not having noise at my door. So paying twice for the 2 items by card and by cash. I am disgusted by the service of carrefour.

Ordered a tv on 5th November 2021 expected date of delivery was 9th November but today is 15 November 2021 the tv had not been delivered. Rised complaint to customer on the 9th they confirmed by 5days it will delivered. Requested for cancellation of order they told it will take minimum 6 days time to process request. My order number is **************. I had not seen such horrible service.

I was so disappointed with the attitude of one of your arab cashiers wearing abaya in masdar city last 20may between 2:55pm she is located near the self service booth. First she doesnt have name tag. Second, while i was taking out my share app she was so demanding for me to hurry up because there was another arab customer behind me. Unfortunately the network at the time was so slow i cant help but to wait. However instead of being understanding, this lady cashier says that i need to get out since she has a customer. I politely told her that I AM TOO a customer but instead she rolled her eyes and talk back in arabic with the other cashiers while pointing at me and smirking.

This is unpresidentially annoying and rude. Just because i am an asian it doesnt mean she can do this to a PAYING CUSTOMER. And It didnt stop there i am also trying to redeem my bank voucher of 100 dhs and she further smirk, i felt i was violated and humiliated as if indirectly telling im cheap. The Indian national supervisor was there and even she could not do anything about it but flinch on the notion of your cashiers attitude.

I understand that time is of the essence but this time there were so few customers that most of the staff had no one on their lane.

I wish i could give more information but even the receipt she didnt give nor send on my email. If you need further info pls call me.

Purchased Whirpool fridge not working, al Gandi came once, still same problem, not willing to change

Worst experience ever.
Order was supposed to arrive last week and till now i didn't receive any updates.
Customer service team are not helpful at all.
They all say scripted answers such as there is an update on the system and we cannot track your shipmen nor give you updates nor even cancel your order. I haven't imagined such experience from carrefour.
I DO NOT RECOMMEND AT ALL. DO NOT ORDER FROM CARREFOUR AS THEY STEAL YOUR MONEY AND WASTE YOUR TIME.

In my recent shopping experiences, I've encountered a stark contrast in customer service between Carrefour and the "Happy Afternoon" staff. While I've found the service at Carrefour, particularly with Badr at Carrefour Manar Mall, to be exceptional, my interactions with the "Happy Afternoon" staff have left much to be desired.

The staff at "Happy Afternoon" seem to be operating under a rigid script, delivering a rehearsed message that lacks authenticity and fails to address customer needs effectively. It feels as though their primary objective is to expedite customer interactions rather than genuinely assist or engage with patrons.

In contrast, Badr at Carrefour Manar Mall exemplifies outstanding customer service. His approach is attentive, personable, and goes beyond mere transactional exchanges. Badr demonstrates exceptional listening skills, empathy, and a genuine desire to ensure customer satisfaction.

Given Badr's exemplary performance, I believe there's a valuable opportunity for him to impart his expertise to the "Happy Afternoon" staff. By providing training in customer service, active listening, and phone etiquette, Badr could greatly enhance the overall service experience for customers at "Happy Afternoon."

In conclusion, while I continue to choose Carrefour for my shopping needs primarily due to the exceptional service provided by Badr, I sincerely hope that the "Happy Afternoon" staff can benefit from similar training and guidance to elevate their customer service standards.

Habro toilet seat sanitizer is my first preference for toilet safety…. When we go out and use the public toilets, we are not aware how much germs we are catching too…. I am using Habro toilet seat sanitizer from a long time now and this travel friendly bottle is always in my hand bag when I go out……Health and Safety first…. Always

We have had so many severe issues and complaints with Carrefour. We even spoke to the senior management in both locations, RAK and Ajman, but nothing ever happened despite all the pathetic promises.

Finally, we decided to share these incidents with everyone and ask them to consider other options simply based on hundreds of complaints, and documented incidents with names and dates raised with this chain. Before we knew it, we discovered the colossal problem Carrefour is bringing on itself through its unprecedented customer service and the way its members of senior management handled these issues.

Now, literally, hundreds of families have moved to other retailers. Yesterday, we took the liberty of escorting more than 20 families (New companies moving into UAE) to purchase their entire household goods, appliances, and much more; invoices passed 250,000aed in one day, but more importantly, establish a first impression and pay back the favor to Carrefour.

Now we are a group of more than 1000 companies; that's clearly more than 1000 families that do NOT shop at Carrefour and educate the consumers about real-life bad experiences and worse management. That is where it matters, Carrefour.

NEVER BUY ELECTRONICS FROM CARREFOURE UAE ONLINE
Never purchase electronics from carrefoure marketplace online. Cheap 3rd party sellers are selling utterly low quality products and when there is an issue, carrefoure UAE will make you deal directly with the seller. The seller as usual will never accept his mistake and not accept the return once you open the product.
I purchase a super general AC and it does not cool which is the purpose for purchasing the AC. The seller refuses to believe that its not cooling and has a bunch of excuses. He sent a person home from his company who is from the company and is clearly instructed to make a report that will favor the seller.
Im stuck with a useless AC that blows hot air and carrefoure says that the seller is saying the AC is fine.
What a waste of my time and energy! Will never buy from them again... Amazon & Noon are much more better at customer services and the sellers there dread reviews so they stay in line... Also Amazon accepts responsibility for the purchase and accepts returns when the issue is genuine.
Frustrating, and totally tiresome experience! Please beware! You have been warned!

Its been almost a month now you didn't give my refund! This is so ridiculous! Such a big company but takes time to refund 150 AED only!

Not honest in Electrical machines either in price or in delivery dates
Vey bad communication, I can't trust any Indian guy in sales there

Dear Viewer,
I would like to share with you my personal experience with the Carrefour online shopping, I have recently ordered a product and I was told that my product will be delivered with 4 days, on 2nd day I got a call from the driver that he is on his way to deliver the product so I requested him to wait for 15 minutes I am on my way back to home he said he cannot wait and advised that he will come on day after tomorrow before 12:00 PM, so I have taken an off from my work for receiving the delivery and I waited for the entire day no one called me, So I called the customer service and they told me that you will revive the product with 4 days so wait for it you will get a call. On next day which is 4 day of the ordered I got a call from the driver that he is 20 min away from my home so I told him that I am in office so give me some time to reach home again the driver said we cannot wait we will come tomorrow, so again I called the customer care I got the same response that still 4 days is not completed you will get a call. On 5th day I got a call from the driver who told me to take off and wait till 12:00 PM and is telling me that my duty was changes so I couldn't come on that day, so now I am on my way to deliver your product.
I have few straight questions with carefour team, Do you have a standard procedure of tracking the products delivery or you are dependent on the drivers personal commitments and continent? We are paying you for quality service and product, the same thing I can buy from 100 different portals and in future I will not buys any single item from your portal that is for sure.
Pathetic customer care service, always read out the terms and conditions, worst response from the manager of the customer care, doesn't have intend to solve the problem, I have order through online just to save my time and now I am running behind these smart people.

Worst service overall, painful process.

Today we went carre four in madin mall. We order a feta chease. But that not take our order. He speak another guy at that time.

I had a very bad experience with Carrefour, Mall of the Emirates branch.

On December 3rd, 2022, which is less than 2 months from now, I purchased a Huawei Nova 10 mobile phone from Carrefour branch in the Mall of the Emirates as a gift for my husband on his birthday who's living in the UK, London. Huawei representative there showed me the Huawei mobile phones models available in the store. Specifically, he offered me to buy Huawei Nova 10 mobile phone and listed to me his features. I intentionally asked him if this phone has google services and he answered by saying yes!. I purchased the phone for 1,899 AED. I travelled to meet my husband and to surprise him with the phone. Shockingly, when he opened the phone, we discovered that the phone doesn't have google play and none google app was installed. However, App gallery was installed instead of google play. All google services that can be installed are fake not original (Chinese). Unfortunately, Huawei representative used my unawareness about the problems between google and Huawei and that some Huawei phones don't have google play installed and all original google services. Huawei representative didn't state clearly and frankly that I can't install google play on the phone and all google applications that can be installed are all Chinese made, not original.
I have already submitted a request to complain Huawei representative and asked for returning the phone back and getting a refund. I got a call from the manager asking me to go to any Carrefour branch and the representative there will show me how to install google services on the phone. The manager directed me to Carrefour Dalma mall branch in Abu Dhabi as I'm based on Abu Dhabi. I went there and Huawei representative there was so clear and frank as he informed that all these applications are Chinese not original and sadly I can't install google play on the phone. I submitted another request to complain. After few hours I got a message that the request has been resolved and closed although I didn't get a call or any contact from Carrefour side!