Carrefour UAE

Absolutely horrific experience with them.

I have purchased a brand new 85inch tv, they are using Doctor TV as seller,

Unfortunately I had to leave from home as soon as they delivered the tv and I did not open the box.

Later at night I have opened the box to find that the Tv was not new, also had a LED strip attached to the back showing it was a showroom tv, remote control missing, and on top of that the screen is damaged.

Later to realise that is also the wrong model number.

Yes is my fault I didn't checked properly upon Dellivery, but the Dellivery agent knew I was in a rush and I am pretty sure they took advantage of this to scam me.

1 week has passed and I have no reaolve from them as they are keep saiyng "they have delivered a brand new tv in the box "

How in the world I can see that tv is not damaged unless I open the box and plug it in.

Be careful before ordering as they as scamming customers.

I won't let this go,

All the items I received are all wrong! The receipt attached to the bag is under my name and the items listed are the correct items I ordered but inside the bag, all the items are NOT the same as what I have ordered. I did complain few months ago about their service but I did not receive any update. I thought they will improve. Instead, their service became REALLY POOR! I HOPE THIS TIME MY COMPLAINT WILL BE HEARD AND ACTIONS WILL BE TAKEN, otherwise it only means one thing. THEY ONLY CARE ABOUT THE MONEY and NOT about their CUSTOMERS. I DONT KNOW WHAT KIND OF TRAINING YOU ARE DOING WITH YOUR STAFFS! THE MANAGEMENT SHOULD DO SOMETHING ABOUT IT!

Dear Team,

This is with regards to my two orders, in both orders the items are missing. There is a commitment I had made to my client to get it delivered by 4 Pm today, my First order was for 10 boxes of dates, I received 5 boxes, and second order was for 05 boxes of dates, I have received 2 boxes.
I had a chat with Saba, customer care. Was not a pleased experience. Instead of ensuring to get it delivered today, the response i got it will try and cannot promise and then the chat was ended. Is that the only process? We don't need then such people who works just like machines, sorry for being harsh but this is what i was made feel.

Regards,
Jiten

Very bad experience I faced from carrefour burjuman customer service.last night I brought the soundcore bluetooth speaker it's mentioned deep bass but it's bass not good so today I went to exchange.customer care representative trying to argue with me then I left things there and came back.

I purchased a laptop through carrefour online, spec was windows 11 pro, they sent a windows 11 home laptop. Till date they have not replaced, despite several calls and emails to customer service. This was my first experience to use carrefour online but with what I have seen, it's better to order on other sites.

The worst site and the worst service through online stores and it is not worth wasting time dealing with them and the service staff do not provide any help to fix the problems.
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3 times I place the application and they deduct the amount from the visa and inform me of the refusal to pay and make a refund after 7 days. I placed the order for cash on delivery, and they only sent half of the products. I spoke with customer service and they told me they did not have the authority to fix the problem, so I refused to receive the entire order. They are supposed to have a supervisor or a responsible manager and this does not exist at all
It is advised not to deal with them

I had refund request and they advised me to after 7 days even I waited for 15 days,I when to follow up 3 times very disaster customer service I believe no manager available handle to those issues until now my money didn't refund 25 days gone

I order med online and its showing it was not successful as for payment but it is also mentioned that if it was deducted in the account you will refund for 5-7 days. So why you will deduct it from the account if it will not be successful and it was deducted twice! And you want me to wait for 5-7 days for the refund. What kind of services you are providing

My recent experience at Carrefour was less than satisfactory. The staff seemed disinterested, and the overall store cleanliness was subpar. Additionally, I found the prices to be higher compared to other supermarkets in the area. Overall, not the pleasant shopping experience I had hoped for.

Some.mahmoud picked my call at 250 pm afternoon 27th sep 2023
He does not have telephone etiquettes. Bad english, hyper not listening to me and was zero help
Same goes for there whatsap chat option
Will never contact again never seen such service anywheree ever

1: receive the order within 5 days
2: They sent a different model and a cheaper item. I requested to return
3: it has been 5 days since the scheduled pickup and no one has contacted me.
4: I have to wait until they pick up the items and return them to the store, then they will begin the refund, which will take 21 days from Carrefour team.
5: There is no manager there, as I have requested the manager call six times without any response.
6: There have been more than 13 attempts to contact the customer sadness team, but they cannot help you at all.
My contact number: *******855

I don't know about other service centers, but theirs is one of the worst in my experience. I purchased multiple big appliances and was told that I can return them in 7 days if I am unhappy with them. I haven't touched the items since I received them, but still, they refuse to refund one of them because their guys came in and opened it for me. Why not tell us that in advance, so we can choose whether we want to open it or not. Delivery was super late too, so whatever plans you have, you better throw them out of the window. Their prices are nothing magical, every other store that sells their stuff have practically the same prices.

This is the worst user experience. The app doesn't work correctly with my account, we dealt with the support service, left a request, three weeks passed - zero response. No answer to emails, messages in messengers are ignored.

Separate pleasure - the inability to unsubscribe from the mailing list.

I ordered through application and I have received my order in 2timings noon and evening. They sent me uncleaned fresh fish and shrimp in the afternoon order and cleaned fish in the evening order, there was no option for special requests to be made and when I complained, I had been promised to receive a phone call from supervisor and it never happened. I contacted customer services 3 times telling them the whole story all from scratch in 3different days, still didn't receive the phone call. Extremely bad expirence

Carrefour have the worst service I have ever experienced wasting time and telling lies everyday. No proper SOPs and too much delay even after end of deadlines provided by them. When u order they will deliver on time and in case of any mistake from their side they will not collect the same item in time ( Feels like they are doing intentionally).

Bought a fridge and was expecting a delivery yhat did not turn up. I visited the store for a soluyion but was encouragee to file a complaint with conaumer rights. Now I have ro throw away all the organic food stuffs for my son with alot of perishable items that costs money. I am very frustrated coz those food items are not localy available.

Carrefour is just the most perfect place to get your groceries they always have an amazing offers and the stuff are well trained as well they are soo friendly. I totally recommend getting your groceries from their specially MOE branch since its soo big.

It is such a disappointing to know that carrefour is returning the refund after 14 working days. Such a big and known store in comparison to careem or any other online stores, they return same day or next day. I am really frustrated and I will stop dealing online so far with them until they develop the system of refund.