Dear Mr. Majid Al Futtaim,
As an Expat been living and working in the Arab World for more than three decades, I can, with certainty, confirm that I have seen my fair share of good and bad situations, as well as types of people.
A couple of years ago, I truly believed that the Carrefour chain was the benchmark for good international retail business and customer service standards. Meanwhile, this feeling has been abating, but I'm no longer a believer in such shenanigans as of Aug 26th, 2021.
We trusted and welcomed you into our homes; we took you everywhere we went; we allowed you to share every happy, sad, joyful memory and cherished moment in our lives, fought for you, and sometimes made it the ultimatum and NO other choices. We became your best Ambassador and Billboard and still ARE.
Meanwhile, while you claimed that the customer is always first, we acknowledged and stated that the customer is NOT always right, but respect is paramount.
While many of your staff are decent professional individuals, a greater many are much further from that minimum standards.
Unfortunately, I have observed a surmounting number of customer complaints within consumer protection agencies, evincing the grotesque behavior between what you teach and preach. I have filed numerous complaints at your stores in RAK and against you "Former Manager" himself.
Surprisingly, he only replied to slander his organization while sharing his problems and the type of customer service his wife received, so why should I, the regular customer, be treated any better?!
Every time we filed a complaint with your "Customer Complaint Dept.", we received ALL the promises one could think of follow up, yet nothing happens!
This time, Your Bakery supervisor at your Ajman City Center told us to "Go to Hell." not mentioning the chutzpah and impudence illustrated and on your CCTV while we were only asking for some bread.
Mr. Majid Al Futtaim, I assure you that we will be going but out of your stores, and we shall share this incident and all the previous ones with every company, investor, boycotter, a client of yours or not.
That is our mission and promise that we shall relentlessly continue to pursue, to include the outcome of every incident and this one and this email.
We have already started to share these terrifying experiences with close to 400 companies, business people, investors, regular clients, bloggers, etc.
We promise you to be the best "Ambassador and Billboard" to share these incidents' times, dates, and places; how Al Futtaim handled them. This time, we won't be going to a helpless department with a check-the-Box task, but to the consumer who pays your salaries and build your name and brand.
More importantly, I will be spending my money, building someone else's name, brand, and legacy, at a new "Hell" called Nesto, Lulu, Union Corporate, and every grocery store, even if we have to pay ten times the cost. At the same time, you might believe that you are impervious and where your Customer Service department runs nothing but their lips offering cheap sympathies with a delinquent account of loyalty, decency, and courtesy.
We didn't walk into your store to ask for pity or charity. We came shopping and appreciative, only to be ostracized, slandered, and to be derended in the presence of a slew of customers, among colluded circles. It's an obsequious incident highlighted with the Al Futtaim brand.