business logo of Carjet
How would you rate Carjet?
grey star
grey star
grey star
grey star
grey star
Slovenia
1 review
0 helpful votes
Follow Jelislav K.
Unfollow Jelislav K.
Send Message
Share Review
Report Review

Unfortunately, I rented a car from Carjet for our 4 day stay in Malta. Then all our trouble begun: I phoned and they guy some abby company came and explain that the car paid (Opel Corsa) or similar does not have trunk (its back door couldn't open) and we can only use it if we put our luggage (4 regular cases), to lay down back seat bench and push luggage back. As I have two children and where shall they sit safely if seats were not in place and so did not agree with this solution. I went with this guy to their office and there were three car still available. One another Opel Corsa same problem, not possible to open back door, and two small cars totally $#*!xx up, everything broken, but somehow back doors were opening. You got the point of the scam. As I was already whole hour late to pick up the apartment and my family staying at airport I accepted this C1 car, with promises to be replaced next day.
Next day the Car jet / abby was not available anymore, SMS, call nothing, ghosting. What a scam, I was such an idiot. And so much stress. The C1 was half broken, damaged all around and left mirror was only holding by a small tape all photos are available. The car was so used (already felt the scam of return about the sctaches), tires totally worn down.I was really idiot to accept that car, but in a time and place with family still waiting at the airport and some promise to get what we booked. Well Carjet is offering you a lifetime experience of total rip off. But what happened at car return was a total horror film and I don't want to describe it here until all legal things are not settled.

Date of experience: August 6, 2023
Philippines
1 review
0 helpful votes
Follow Amir M.
Unfollow Amir M.
Send Message
Share Review
Report Review

Not responding when problems accure
September 30, 2023

Car was not ready on arrival at airport. DRIVEUS AND Green motio car rentals did not have the car on 2 occasions. I had to hire another. No refund from carjet. No response

Date of experience: September 30, 2023
Montenegro
1 review
1 helpful vote
Follow Sergej L.
Unfollow Sergej L.
Send Message
Share Review
Report Review

Carjet.com stole momey from me
January 9, 2023

On the first of January I searched for a car, and I filled out my creditcard info after wich I just stormed out of from the website because I found the car I was searching for. All though I did not book any car, they still took close to 100e from my account. THESE GUYS ARE THIEVES!

Date of experience: January 9, 2023
Switzerland
2 reviews
0 helpful votes
Follow Sara M.
Unfollow Sara M.
Send Message
Share Review
Report Review

I booked a car through CarJet to rent a car for the day at Surprice Florence, Italy. When we arrived:
1. There was a huge queue because all the other customers were complaining and we had to wait for more than 1 hour
2. They told us, as they did for the other clients who were very upset as well - who were mentioning scams which absolutely seems to be the case - that the driver had to be the same one providing the credit card for the deposit which could not be done since the driver did not have a credit card. They were even arguing with the couple in front of us who wanted to use a joint account...
3. they told us they could cancel the reservation and do another one with them right there to change the driver (and add an extra driver for a fee), which then would have amounted to 3x the starting price
4. We decided not to get the car with all those extra prices but didn't get any refund for the first reservation, even though I tried to contact CarJet and explained the situation. Other customers, mainly tourists see themselves forced to proceed with this scam to continue with their trips. Avoid CarJet and Surprice!

Date of experience: April 8, 2024
Netherlands
1 review
0 helpful votes
Follow Mareli F.
Unfollow Mareli F.
Send Message
Share Review
Report Review

Horrible thiefs
June 2, 2023

I booked a car on their website on the Wednesday to be picked up the Saturday morning and taken back the Saturday evening. I was informed by them on the Thursday morning that I can not drop the car of on my requested time. I told them to then refund me as they could not adhere to the terms of the contract. They told me that if I canceled I would not be getting a refund. I was not canceling I was simply asking them to pay me back the money for a service they can not provide. I was met with silence on this request. I was eventually informed that they were waiting for the company where I would get the car from to let them know if they could refund me. On Friday afternoon I went tot he branch of the company and was told that they had not received any communications from CarJet to cancel or refund the rental. They also informed me that CarJet was aware of the times even before selling the contract to me. They are therefor liable to refund me and has not reason not to do so. They are trying to postpone the refund so they can take the money when I can not collect my car because I was never informed about the situation.

Date of experience: June 2, 2023
Greece
1 review
1 helpful vote
Follow PanagiotiS K.
Unfollow PanagiotiS K.
Send Message
Share Review
Report Review

Someone has to put a lowyer and fucj this ppl they still me money of a booking, I make the booking and then nobody send me conf mail, I call in the Spanish number nobody pick it up they re scums

Date of experience: June 7, 2022
AE
1 review
2 helpful votes
Follow Abdollah K.
Unfollow Abdollah K.
Send Message
Share Review
Report Review

Not yet refunded my deposit
June 14, 2023

Its been 2 months i have not yet received my deposit refund, several email been sent to customer service but nothing has happened yet

Date of experience: June 14, 2023
Portugal
1 review
3 helpful votes
Follow Louis H.
Unfollow Louis H.
Send Message
Share Review
Report Review

Avoid it: It is a scam
March 17, 2023

My friends and I booked a car on this website and never managed to get it. They didn't provide any refund.
Avoid Carjet

Date of experience: March 17, 2023
Germany
1 review
0 helpful votes
Follow Luka L.
Unfollow Luka L.
Send Message
Share Review
Report Review

Beware! ACHTUNG!
January 10, 2024

It is a fraudulent Spanish company. Arrived in Antalya. Didn't receive the reserved car! The local car rental company "Surprice" promised me a refund, which I never received. Stay away from such offers!
Es handelt sich um eine Betrügerische spanische Firma. In Antalya angekommen. Das reservierte Auto nicht erhalten! Die Autovermietung "Surprice" vor Ort versprach mir eine Rückerstattung, die ich nie erhalten habe. Finger weg von solchen Angeboten!

Date of experience: January 10, 2024
Finland
1 review
1 helpful vote
Follow Jukka V.
Unfollow Jukka V.
Send Message
Share Review
Report Review

They didt return my 900€ deposit. No replay to emails. No customer service at all.
100% scam. Please read other reviews!

Date of experience: November 1, 2022
California
1 review
0 helpful votes
Follow Anke B.
Unfollow Anke B.
Send Message
Share Review
Report Review

Don't do this!
October 9, 2023

They ask for impossible prove and let you pay 7 times more because you can't get the information.
Don't do it!

Date of experience: October 9, 2023
GB
1 review
1 helpful vote
Follow Mark B.
Unfollow Mark B.
Send Message
Share Review
Report Review

Arrived at Madeira airport - Waited 90 minutes - no representative, no car. Had to get a taxi to the hotel and book with another rental company. DO NOT EVEN CONSIDER USING THIS COMPANY.

Date of experience: August 22, 2023
Ireland
5 reviews
5 helpful votes
Follow Michael L.
Unfollow Michael L.
Send Message
Share Review
Report Review

Used to rent from them all the time, last time the charged me a ridiculous fee for some minor scratches that has already been there. Disappointed.

Date of experience: April 4, 2022
GB
1 review
0 helpful votes
Follow Kirsty S.
Unfollow Kirsty S.
Send Message
Share Review
Report Review

The saga continues. I booked a car and no where I'm the booking process did it say digital licenses not accepted. Including the terms and conditions. I booked a car for 265 pounds and and after the booking confirmation it tells you you need physical license. I rang and asked the car dealer e digital license or wattsapp call to my husband who had my physical license in Australia to show online and they said no I'm sorry you have to cancel the booking. I was charged 230 pounds for this depsite canceling within 15 min of the booking! When I asked for this to be reconsiderd, in typical corporate speak, I'm sorry but you accepted the cancellation policy. No recognition that I had no choice but to accept the cancellation and provided with no alternatives such as credit note. I have had a really bad experience with any third party booking agent and would not recommend. They will always find a way to make money out of you. I just don't think a 48 hrs cancellation policy can apply to a booking made 1 hr prior to pick up.we have issued latter of demand and taking this to smaller claims court. I am tired of corporations constantly taking money for no services rendered.

Date of experience: June 15, 2023
Canada
1 review
0 helpful votes
Follow reuben f.
Unfollow reuben f.
Send Message
Share Review
Report Review

Thieves
January 10, 2024

On Christmas Eve we booked a car from Enterprise via Car jet. Our flight ran slightly late and we didn't make the anticipated time of 8 pm but we still were headed for car rental be 9:10pm. Without any warning to us Enterprise closed at 9pm! We were left stranded in a seedy London Heathrow airport at 9pm on Christmas Eve. Worst of all: neither carjet not Enterprise are not willing to return money ($473) for a car we didn't use and to apologise for distress. In fact Car Jets Diaina-somebody told us that it is our fault for not showing up at 8! BUT YOU ADVERTISED THAT ENTERPRISE CLOSES AT 11pm and there was no other different info!We used carjet enterprise multiple times, BUT WILL NEVER USE THESE COMPANIES AGAIN! And advice to all of you: please do not use enterprise or carjet-they are a nasty gang of corporate thief's!

Date of experience: January 10, 2024
GB
1 review
1 helpful vote
Follow Glauco D.
Unfollow Glauco D.
Send Message
Share Review
Report Review

Awful company
December 27, 2022

No customer service of any sort, no way of contacting anyone. They just take your money and run. Avoid at all costs!

Date of experience: December 27, 2022
France
1 review
0 helpful votes
Follow Fernanda P.
Unfollow Fernanda P.
Send Message
Share Review
Report Review

Run away from them!
July 26, 2023

They are big scammers, run away!

We did a booking through their website, we received the confirmation and in the next day we paid an Uber, lost our time to go to the Car Rental place to take our car, but they said that CarJet had canceled our reservation for no reason.
We got an Uber back to the hotel and tried to book again. I tried 3 times with my credit card, but the page didn't finished the purchase, I wasn't receiving any confirmation in my email and it was no charges in my card. I thought that it was a problem with my card and we tried with my boyfriend's card, that we also didn't receive the confirmation. We called Carjet in the next morning to know about the booking and after a long wait in the line and one hang up in our face they said that this last one went through.
Great, we got the car, everything went well.
When I come back from holidays and I look to my credit card, I have the unpleaseant surprise to discover that they charged me for the 3 trials that did in their website. I highlight that we didn't receive any confirmation e-mail and that we called in the following day to confirm about our booking and ask about the trials (that nobody told us that went through).
I tried to call them twice, but they refuse to give me the money back.
So that's how they get their money from their costumers, with your booking trials that seems to not work but indeed they do and they charge them all.
Get away from these scammers!

Date of experience: July 26, 2023
Netherlands
1 review
1 helpful vote
Follow Alikan Y.
Unfollow Alikan Y.
Send Message
Share Review
Report Review

Beware of the hidden policies, and poor customer service. They are not a fair and transparent company.

Date of experience: September 1, 2023
Australia
1 review
2 helpful votes
Follow Katie B.
Unfollow Katie B.
Send Message
Share Review
Report Review

Shut This Company Down!
December 17, 2023

Avoid Car jet and Green Motion.
They stole my money and ruined part of my holiday.
On booking the car, it all looked professional and straightforward. They then send a link wanting a review, which is how they have a few stars on other sights.
I paid for 16 days car hire, plus insurance, plus the excess waiver insurance.
On arrival, after 35 hours of travel from Australia to London, I arrived at the care hire place. They had stated that pick up and drop off was at Heathrow Airport. They lied. It's a £25 taxi ride away.
I gave them all my documents but I didn't have a credit card, only a debit card. That wasn't mentioned during booking, neither was it said that I would need to put down an additional £1'500 deposit. A much later email stated it, by which time I was of the understanding that all was finalised and sorted with booking the car, therefore didn't think to be looking for another email from them. Then I was off on my trip. That's how they cover themselves.
They wouldn't give me the car I'd paid for and refused to refund any part of my rental.
They then said that if I wanted to use my debit card, I would need to pay an additional £400 for THEIR insurance, as Car Jet had used a random company that wasn't even connected to the car hire place. WHY? Another scam.
I was desperate for the car, as so much of my trip was reliant on one, so I agreed to pay the extra money. They then said that their machine wouldn't accept my debit card and basically that I would not be getting a cent of my money back!
By this stage, I'd witnessed numerous angry customers who were also denied their cars and were facing similar issues. People yelling and storming out. Not one satisfied customer.
I'm amazed that these thieves are still in business.
I've emailed and been dealt with rudely, then completely ignored. I called (from the Green Motion office phone, which is why I got through) and was yelled at by the so called customer support person.
No more professionalism, like the booking process, just very rude responses and zero cares given.
AVOID THIS COMPANY AT ALL COSTS!

Date of experience: December 17, 2023
GB
1 review
0 helpful votes
Follow Shaun T.
Unfollow Shaun T.
Send Message
Share Review
Report Review

Avoid at all costs!
February 15, 2023

I'd give a No Star Rating for Carjet if I was allowed to do so...
On the surface, this company offers cheap car hire... which is great. However, beware of the hidden terms, concealed deposits and poor customer service.
I have used them twice and they have caused me problems on both of these bookings. The first time was a genuine system error, which was forgivable because I received a full refund. The second booking was a fiasco - I got what I considered to be a great deal, £141 for 8 days car hire - plus an extra £63 for Excess Insurance - however, when I arrived to collect the car at the allotted time, I was kept waiting for over 50 minutes, and then advised that I had to pay a £1,250 credit card deposit. If I had known about the deposit at the time of booking, I would have cancelled it. However, Carjet in their infinite wisdom... choose not to disclose the deposit in clear view when you make a booking. (Probably because their booking cancellations would go through the roof!) You have to search through the hidden T&C's before you find any reference of a deposit. This caused me significant problems on the day and I ended up having to pay the car hire company at the full day rate just to secure the vehicle for an important meeting that I needed to attend.
My advice to any potential customer would be to avoid this company at all costs... because they have refused to refund any money or offer a fair compromise, then hid behind their dodgy Terms & Conditions as a pathetic excuse. Do your self a big favour, book direct with the hire companies, you may have to pay more, but you will get peace of mind and be treated fairly...

Date of experience: February 15, 2023

Overview

Carjet has a rating of 1.1 stars from 275 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Carjet most frequently mention credit card, customer service and rental company. Carjet ranks 223rd among Car Rental sites.

service
183
value
173
shipping
113
returns
129
quality
160
+50