More than a week after advertising my car they arbitrarily locked my account and suspended my ad until I print out some silly code on a sheet of paper, place this on the windshield and take a picture showing the full car with the driver's door opened.
Oh, so clever! But the timing is horrendous! Guys, this is Thanksgiving week and I along with a lot of other people are away visiting family and friends.
Because they are so enamored with the cleverness of this approach they absolutely refuse to accept a copy of my driver's license and registration card. I am sorry, but I think that would be a sure-fire way of proving my ownership of the vehicle I am advertising.
In the meantime, my apologies to the people who inquired about my vehicle. I am not being rude by not responding to you in a timely manner. I am locked out of my account until I can return home and follow their cutesy process.
Never, never again, CarGurus!
I've bought several Dodge rides over the years from Swope CDJR. Every vehicle I have purchased was not only a superb machine but their business doesn't stop after the sale. Quality service department with excellent mechanics, a parts department that is beyond reproach and a staff of other men and woman who show a true personal concern for perfection and consideration for buyers long after the sale.
Has nothing to do with the dealer these cars have been sold months ago all the cars does not exist there The car dealership has no idea how they got the information about the car because they do not post with them
Not suprised they only have 2 stars We tried to sell a vehicle through them and they never even responded. And it was a very nice vehicle. We also inquired about a vehicle they had for sale and were never contacted. We received an email today that asked if the dealer had ever contacted us and when we put in NO a page came up and said they were not available. They are totally wotrthless and they are now residing in my spam.
We were looking to sell a 2012 Ford Fusion. Car Gurus offered $4000 online, which was not the highest online quote but we decided to go with them due to the ease of at home pickup. We went thru the process, taking photos and a 360 degree video and uploading it. Then a new part to the process, a "Lemon Squad" mechanic came to the house for assessment, but rated it as in "excellent" condition. A day later CarGurus called back and said the mechanic had found rust on the rear qtr panel (which it did, we'd declared it in the initial submission and was in the 1st pics) and lowered the offer to $3000. We declined the lower offer and drove it to CarMax and rec'd $6000 later the same day, higher than the $5000 online estimate. Save yourself the hassle and avoid CarGurus.
In and Out, Quick and Easy. Brian showed me the cars I wanted to see in my price range and was very patient and helpful. A very enjoyable experience. Next time I am in the market for a used car I will definitely put The Car Exchange at the top of my list!
They suspended the free listings for car dealers due to covid 19.So they are making it so hard for small car dealers to stay in business in this survival time. What a shameful and unpatriotic thing to do in these tough times. The bottom line for them is money.
They lie! If you are a dealership because they spend more money they lie and give the car a better for sale rating even if it's not! Especially against a private person selling their car! If you are a private seller they will say your car is priced too high! If you are a dealership they will say great deal! Buyer beware! F car gurus
This company appears to be a scam company. They allow you to advertise on their site but control all communications between you and the buyer. They do not allow the buyer to contact you. The buyer has to actually agree to buy the vehicle before they are allowed to see it. Do NOT use this company!
Couldn't say enough about the experience here buying a used vehicle. Ryan was my sales person and Cecil made it all happen for me. The sales people don't work on a commission so the whole thing was about what I wanted and it went so smoothly. Highly recommend Auto Max of Ocala.
I found a car on car gurus, called the dealer made arrangements for dealer to take the car to my mechanic and he agreed. I checked the next day and the dealer did not take the car and stopped taking my calls. The car is still on the dealers website. I contacted the dealer several times. Finally I gave up and wanted to do a negative review. Car guru asked for my phone # and said I had never contacted the dealer. Their review system is worthless as is their review process. No consumer protection, as usual.
I payed $29.95 to CarGurus to sell my car. I had a buyer and when we tried to complete the sale the sale price was wrong. I emailed CarGurus several times and finally got a response a day later. It did not answer my question. I then left several voicemails to customer service and they never called back. They blew my sale and the excuse was they were in a transition period. I would stay away from them, because they have zero customer service.
I stopped in wenniger auto sales a week ago. I was delighted to see that they had a vehicle of my preference. I bought a 2007 ford taurus sudan on december 23. The salesman was very nice and easy going. The vehicle was priced right. They were very efficient in giving me all the proper paperwork needed. I would recommend anyone whis looking for a reasonably priced car to stop in and see what they have available.
Cargurus get paid by Dealers and they know nothing about the vehicles on their website. The more the Dealers pay them the better rating the Dealers get and the value of their vehicles are. They extort the Dealers too.
I had a great experience buying a used car from Michael. He make buying my new used car very easy and he was very pleasant and helpful. I highly recommend this place.
I recently bought a 2017 Toyota Camry from Mike Foley and I trusted that he would get me the best deal. I drove from Kingman Arizona. Well he not only delivered over the phone honesty about the monthly payment and when I arrived it did not change. It was well worth the trip. Not only did he deliver on his word but he also saved my but and got a hold of me before I got too far from the dealership and called me to let me know that I left my debit card. Go see Mike!
Thru Car Gurus found and purchased Toyota Sienna with 6 cyl, AWD, Tow Pkg, trailer hitch and largest in class 150 cu. Ft. & 8 ft. Long cargo space behind front seats that I needed and searched for, and with Toyota's super reliability, clearly the best one of the few available within 200 mile radius. It's also a super large roomy convenient 7-passenger family or grandparents with grandchildren vehicle. From Duffy's Auto Brokerage in Auburn WA one of the best dealers in Washington and Oregon, big dealer with big expert full service shop buys only excellent condition low mileage vehicles, checks all systems repairing as necessary! Tim Duffy and his dozen sales associates (we bought from Primo and Christian) in two big salesrooms super nice good guys! Totally pleased with our Sienna! Because their cars are in very much better condition than others, the price is a little higher, but walk into Duffy's knowing you'll get the best from nice expert people who'll become your friends!
Nick and Romi made my experience smooth and easy. From the time I walked to the door he was already there. Nick already had the car I was looking at pulled up to the side ready to drive. We did a test drive and I completely loved the car as it was exactly the one I was looking for. Nick and Romi work great as a team and will never forget the best customer service experience I have ever had. They made me feel like I was family coming over for a barbecue feast. They made me feel comfortable running numbers and going over the paperwork. I'm truly happy with my used car and the experience I received from Clear Choice Automotive LLC. Nick and Romi are awesome and I'll always be thankful for my car buying experience. I will definitely be referring all my friends to them. Thanks guys, I can't wait to buy my 3rd vehicle with them.
P.S. Did I mention that I bought 2 vehicles that day!
~Ray Castro
I travel a lot, and don't have lots of flexibility with my hours. I stick to a hard schedule and count on others commitment to schedules. I had selected a date & time for GurCurus (and their team, because it's still so unclear who actually picks up your car) to pick up and finalize the sale of my Tesla.
Not only did my pickup team completely bail on the day of pickup, they didn't even bother to call me they weren't coming. I gave them a two hour window on a beautiful Saturday for pickup. 3.5 hours later, I decided I should call and see what the situation was. After talking to about 8 different people, one woman named Mary told me "sorry, it was cancelled for no apparent reason." Talk about trust.
Now they're asking if I can reschedule, while I'll be traveling the next two weeks. If you're thinking of using CarGurus, safe yourself the time.
Since CarGuru finances individual sales through AutoPay, the buyer for my vehicle tried that route. AutoPay was incompetent and slow to respond. After about two weeks of fiddling, the buyer switched to his own credit union, and the deal was done in a day.
Overview
CarGurus has a rating of 2.9 stars from 366 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarGurus most frequently mention customer service, good deal and phone number. CarGurus ranks 7th among Car Buying sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members