CarGurus

I dont recommend this service to anyone! I am a dealer in Sterling, VA and have been using their services for about 6 months now and I have not had one customer show up for a test drive. You get a bunch of email leads however when you respond to these requests or try calling these customers you don't get a response. The emails come through at odd hours in the day based on the zip codes provided which adds to my opinion that this is a scam. Once in a while I receive a phone call lead but the customers never show up. I had been wondering for a long time about why none of these customers respond to my outreach so I went back and did some research. What I found was that there were several fake customers emailing me on several different cars throughout these months by using the same email address but different names. Either CarGurus is paying out these people to send in leads or has an automatic system that pushes out random emails. The questions and requests are Always the same: "is this car available" and then its crickets. I did some more digging by Googling a customer's name (most people have some sort of a social media account nowadays right?) and so I come to find that one of my "customers" is associated with a group called "Make Money at Home"... makes you wonder if CarGurus is a customer of theirs for sending out fake leads. There is no way all of this makes sense. CarGurus does not provide a service- they only fool you into believing their services work and then push the blame on the dealer if they're not making any sales. If I had spent the crazy amount of cash I pay out to CarGurus monthly on paper ads I would have gotten more people in the door. CarGurus does not even deserve that one star but there is no option for no stars. Do not fall for the CarGurus SCAM!

Attached are photos for proof. I deleted out some sections for privacy but it's still pretty clear.

I listed my car and the IMV said way overpriced but a similar car to mine listed by a dealer priced the same was IMV of fair.

Car gurus said there was nothing they could do about it.

Management and employees are idiots at CarGurus!
I write an honest review about a dealership or two and they keep sending it back to me wanting me to sugar coat it. If I change my review to what THEY WANT, then it's not my review at all, it's theirs.
I follow the guidelines set by them and don't use vulgar language ( my mother taught me better) don't point fingers at anyone specific and don't threaten legal action.
BUT I AM STRAIGHT FORWARD AND THEY DON'T LIKE THAT!
I'M KINDA LIKE ANDY ROONEY IF YOU REMEMBER HIM FROM 60 MINUTES.
SO CAR GURUS HAS BANNED ME FROM WRITING REVIEWS ON THEIR WEBSITE.!
SILENCED ME, AT LEAST SO THEY THINK!
Now, not only will I find platforms to write reviews about scammer Dealerships,
I will write NEGATIVE REVIEWS about CarGurus too!
Money is the root of all evil so I heard lol.
They make their money from these Dealerships that advertise on their website so naturally THEY ARE GOING TO PROTECT THEM!
If the evil car dealership goes out of business, so does CarGurus!
I'm Steve and I welcome your comments.

THIS DEALER WAS ADVERTISING A 2003 FRORD RANGER I LIKED AND CONTACT THEM IT NEEDED A WINDSHIELD AND OTHER REPAIRS. HE AGREES TO THE REPAIRS AND ASKED ME FOR A 1000 DOLLAR DEPOSIT WICH I DIS TRANSFER VIA SELL FROM MY ACCOUNT I HAVE A RECEIPT WNT BACK NEX DAY IT WAS RAINING REAL BAD AND HIS GATE WAS CLOSED I ASKED HIM TO OPEN AND HE ASKED ME TO DO IT AND I FELL DUE TO THE WEIGHT OF THE GATE HURTING MY BACK ASKED HIM FOR A RETURN OF MY MONEY HE SAID NO RETURN OF THE MONEY BEWARE THIS GUY IS FROM NEPAL AND HE IS A THIEF

I wish I would have found this site before I agreed to sell my truck to CarGurus, they have cancelled three times already and last time didn't even call to cancel just didn't show up.

Seems like they only deal with two lenders to get you pre-approved low approval rating and then they blow your email up with endless spam

Vroom is an f rate at bbb and yet carguru allows them to use their service … smh
https://www.bbb.org/us/tx/stafford/profile/used-car-dealers/vroom-*******4633/complaints#*******

Fake cars sold by the dealership. Worst of all, they won't accept any bad reviews on their reviews. The reviews are all fake!

BUYERS BEWARE AND CONDUCT BUSINESS AT YOUR OWN RISK THEIR ACCREDITATION
WAS REVOKED FROM BBB...6/27/23 (it wasn't updated when we looked) one star is way too many and nice...take heed to the negative reviews! I wish we did.we purchased a Mercedes Benz GL 350 that we thought was a good deal on 7/14/23 only for the check engine light to come on twice in less than 24hrs of pick up 7/17! We even offered to get the parts needed if the car can be put in running condition and there arent any issues.however they didn't even do the BARE minimum oil change before selling the car. It was a very stressful 2 days.they lied about the mileage.as well as well as doing maintenance on the car but that is our fault because we didn't check when we test drove the car cause you know people's word should actually mean something...we tried to cancel the sale with our bank however they quickly cashed the check.so understand if you are banking with NFCU they were put on the dealer blocked list and you will be asked to consider a different dealership...now we have a 14k car note for a car that is not safe to put on the road and cannot pass VA inspection or is even drivable... I just praise God for the means to take care of it and it is an expensive lesson learned...thanks for nothing Lori and Leesburg Auto...I filed a complaint with the VA dealer board and will be sending all the receipts and text so that no one else is put in a situation like ours.(this was posted on Google 7/31/2023)