CarGurus

How receptive do you think I'm going to be to solicitation emails while I'm trying to eat my supper?
Tweak the algorithm, be respectful.
Fire the idiot that says the above is OK.
Cheers.
Marc

Every vehicle that I've looked at has always been in much worst shape than advertise. "Great Deal" is purely based on the year and mileage, however, there are always more serious issues going-on with these vehicles. I bought a car through them at SA Auto Exchange in Skokie, Illinois. I paid cash for the car, (8/2/17) the owner there promised me the title within the week. After weeks of inquiring about it, I realized in October when the temporary plates expired, that this jerk never had any intentions to give me my title. I tried to write about this experience on CarGurus, just as here, I didn't mention any names, however, they claimed that I violated their "Terms of Use." I have since then learned that SA Auto Exchange of Skokie buys their autos from auctions often without obtaining the title, and often jerk their customers around. They have negative reviews on the bbb, however, CarGurus doesn't want you to know about them. With CarGurus, the money they make from dealerships far outweigh quality purchases from customers!

I had a bad experience with Humberview vw, I will not trust a dealership again. I purchased a 2016 GTI 5 door white, little did I know the vehicle was in an accident, but thier car fax did not state it. I thought the quarter panel was touched up. My question to them was don't they do "pre inspections from cars off lease, you would think a reputable dealer would not do those things. They fixed the body twice, the Bondo showing, pitting and color off. The hood chipping all over the place, paint dust and clear coat coming off! I called numerous times to not have my calls picked up. I gave them two chances and it did not work out. Even when I finally convinced them to return the vehicle and had to get a less buy back. Cause of kilometers, I was not happy!
The day I returned the car they had their backs to me and given a screwdriver to remove my own plates, what happened to customer service, I guess its attitude and this specific dealership has lots of it.

My advice STAY AWAY from this dealership! Now is this the kind of dealership you want to deal with?

I even made a complaint with OMVIC!

As a dealership, ULRICH MOTOR's, which has been in business for 75 years, I have advertised with many different avenues. But I have never run across a more obnoxious and belligerent and harassing sales rep has Sam Kost. They wanted to increase our monthly rates approximately by 33% so I parted company with CarGurus. After calling me back approximately a half a dozen times I said maybe in the future I would consider it but I'll call you. After another 6 to 12 calls from the same Kost I finally told him to quit calling. Otherwise, I would never consider going back to CarGurus. Today, May 16,2023. He is called three times. This is very unprofessional at that point it is harassment. I have been in this business 46 years and have never wrote a bad review about any sales representative for any dealership or company. But he takes the cake. I'm sure not all the sales representatives for CarGurus are like this, but if you consider CarGurus do not use this person I know I will never go back to CarGurus regardless.

My first question or complaint was why is it that your site does not have a transmission filter like every other site like this does. Then I started to notice that all of the sedans are automatic or that stupid CVT garbage that chews up your transmission and spits it out. HAIL TO ALL OF THE LAZY PEOPLE IN THE WORLD! Used to be you had to pay extra for an automatic car. Now try and find a decent car that IS NOT an automatic. You may be offering a manual transmission on here somewhere. But I'll be damned if I am going to look at 100 automatics before I find it.

I had several online offers on my very clean 2015 Lexus RX350 and CarGurus was slightly higher than Carmax or Carvana at $19,200. Upon accepting the offer one of the first chats online with CarGurus was with a rep confirming my vehicle was a 2015 RX350 F Sport. I replied immediately that it was not an F Sport but just an RX350. The rep said my corrected trim had been noted (by the way, my initial offer email said nothing about F Sport). I saved the screen shot of the rep saying the record had been corrected. The selling process continued and I did the self inspect photos and video as requested. A pickup was scheduled and confirmed for tomorrow. I received the FedEx package of documents needed for pickup. 4 days ago the Lemon Squad came, inspected and drove my vehicle. Today, less than 24 hours before my vehicle was to be picked up I received an email saying that the inspection found my vehicle was not an F Sport so the offer was reduced by $1000 to $18,200 which I would not accept. I wasted a week of my time with CarGurus when I could have accepted one of two earlier offers only slightly less. Today I went on Kelly Blue Book and within minutes I got an instant offer from a local dealer for $19,000. The car was inspected and we closed the deal. Beware of CarGurus.

Very friendly and helpful... also very fast to respond and the even guide you through the whole process 10 out of 10

Great place to buy a used car. Love the place and love the owners. This is a great place to buy a used car. Heritage used car

I inquired about a 2011 Chevy Tahoe the seller Elda said to contact her sister. The car is in Pittsburgh. ( great so am I) her sisters address is *******@gm. I wrote and got this back Hi,

My name is Samantha and I'm emailing you regarding the 2011 Chevrolet Tahoe that I have for sale. It is in perfect condition, with no need for any additional repairs. Flawless exterior condition, no scratches and no dents. It has never been involved in an accident. The interior is in excellent condition. I have a Clear Title. Great mileage: 90.000, Engine: V8 5.3L and the automatic transmission shifts perfectly. The last price for the vehicle is $3000 (including delivery and handling to your address). I'm selling this suv because my child of only 26 years died 4 months ago in a bike accident, this was my son's suv and it brings me bad memories.Me and my husband travel a lot with our business and we want to make this deal through eBay's Buyer Protection Program, so if you're interested in purchasing the vehicle just reply me your full name, full address and phone number, so I can notify eBay Motors. Once that is done, they will contact you in the next hours to explain the entire procedure.

God Bless you and your family

I suggested we meet at a "safe" zone so I could see the vehicle. They declined. Only insisted on my info and they would have the vehicle shipped (? Your a few miles from my house).