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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Card should be charged monthly for monthly subscription. Not a lump sum due up front. Crazy.
Long wait to reset password and App wanted me to start all over again?
Hello Deborah, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008285 with your message.
I'm not sure how I get to interview these clients or how I can get in touch with them.
Hello Frances, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008280 with your message.
So far i am not feeling good with this company. Everything is an add on service. Looks like you are all about getting money rather then allowing someone to get good service
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008278 when you message.
Progress through the site, especially when reviewing potential care givers, was difficult. Your site needs a "back arrow"!
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008276 when you message.
It's not apparent that you NEED the subscription to contact the people on the site. The upgrade offers UNLIMITED messaging, which would have one believe there is an option for a LIMITED amount of contact. Feels schemey to call it an upgrade if all you can do is set up an account, but can't reach out to anyone. If you have to get a subscription, just say that. I also don't have anyway of knowing it the (level of) background check(s) you provide are valuable.
Hello Candus, Thank you for your review. We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Dislike being required to provide a promo code that's never been mentioned.
We appreciate your review. We'll be sure to share your feedback with our management team.
Worst experience from a website ever... no phone contact or immediate email or SMS support... poor customer service... horrendous.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008263 when you message.
I haven't even used your website, and you ask me how I like it? 1 star
Christine, We appreciate your review. We'll be sure to share your feedback with our management team.
This is the worst, most frustrating experience I have ever had —- and I have paid for premium service. How do I edit my post?!? Not happy in the first hour of use
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008232 when you message.
Your photo uploading requirements were ambiguous and I received different information when trying to upload using different methods. Favoriting vs messaging has been confusing
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008229 when you message.
Not good for a last minute situation like my need to get to the hospital today.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008228 when you message.
I tried finding what the price of a housekeeper is in my area but you wouldn't tell me. Instead, you kept asking me to log on, but I kept opting for that and nothing happened. No option to log on!
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008220 with your message.
I think if you have add on it should be discussed in the beginning.
Don't like that they make it seem like you can use the service without upgrading.
Hi John, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
The caretakers just don't respond back. What a disappointment
Hi Sana, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-008201 in your response along with a screen shot of the error message received.
First you have to pay a fee just to answer emails with caretakers. It might say that it is my responsibility to background check but I would think that YOU are putting these people on your site. I hired from your site only to learn she is a convicted felon with bank robbery charges and still wanted in some states. The weekend sitter I hired was busted for cooking cocaine. I HOLD YOU FULLY RESPONSIBLE because as I have now been educated…. Nobody gives a damn about CARE this is a racket for money for YOUR COMPANY.
Hi Debbi,
In order to interact with families, caregivers are required to complete a background check - CareCheck. The CareCheck is based on the information the caregiver provides to us, and it includes the following:
Social Security Number trace
National Sex Offender Public Website search
Multi-jurisdictional criminal database search
Federal and county criminal records search
Caregiver profiles display a CareCheck badge. Upon successfully completing a CareCheck, caregivers are subject to recurring criminal checks while they are active on the site. This helps Care.com enforce our membership eligibility standards on an ongoing basis. These criminal checks are sometimes conducted through ongoing criminal monitoring, which is performed by Care.com’s third-party background check vendor and leverages various data sources to look for updates to a caregiver's criminal record.
Care.com uses CareChecks and ongoing monitoring to help maintain a safe community; the results of these checks are not shared. Because our membership eligibility standards for caregivers may differ from your own standards for hiring, we recommend you always run your own background check as part of the hiring process for results so you are able to make the most informed decision for your family. The results of the background check you purchase include the same searches reflected in the CareCheck, updated as of the date you purchase the background check. In addition, the results may include additional information such as driving history, traffic violations, and civil records, depending on the type of check you request. By purchasing a background check, you will receive your own copy of the report to review in detail.
Care.com isn't here to support and or care about Nannie's/Sitters. I had a family reach out to me, I met up with the mom, she asked me to do a trial, I gave her my rate and she agreed. I go over and do a trial, the mom asks me to come again another day that week, I agree. I text Her later that night and till this day she never got back to me. The problem is, she never paid me for the 4 hours I did that first day. I reach Out to care.com and they say they can't do anything about it. I'm very disappointed, and care.com is trash. Please avoid this website. I also Still have the text messages with the mom and her agreeing for me to come over, and then text of her just ignoring me. I never got paid.
Hi Sophia, I'm sorry to hear you had a bad experience with someone on our site. You can easily report another member in any message you had with them through the site. Simply go to a message string with the member and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and you will then see the option to report a member right on the site. You can also find this feature on the member's Care.com profile. Please visit our Safety Center at care.com/safety for more safety resources. Lastly, if you'd like to discuss this further, please reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008186 in your response.
Comparison of plans is a little vague and a little confusing.
Hi Connie, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008185 with your message.
I'm skeptical that this will work and I've read really bad reviews about gouging money so I hope that I have a good experience
HI Kelly, We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008182 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Katie, We appreciate your review. We'll be sure to share your feedback with our management team.