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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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The website is easy to use and the profiles are very informative.
Too many add-on options - stop trying to get more money
Hi Brianna,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I've never disputed a credit card charge until Care.com. They are a horrible service, never found a care provider (cleaner, baby sitter) through them even after paying for an annual fee. I tried canceling. Then they sneakily charged me for a subsequent year! The worst, I would give it 0 stars if I could. I've basically spent over $150 on something that is utterly useless.
Normally I'll just write off the charge, but this makes me so angry that they are profiting off of their usurious practices.
Hi Susan,
I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com or through Facebook Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-009782 in your response.
Easy to set up account and make shortlist selection.
Hi Anne!
Thank you for your feedback! I'm so glad to hear the shortlist selection has been helpful!
It was easy to sign up and the directions on next steps were clear.
Hi Linda!
Thank you for sharing your feedback! I'm so glad you are having an easy time navigating the site!
Many of the applicants do not fit the description of the position I requested.
I am looking for someone to clean my home, not a child care, housekeeper.
The very few who fit the description were unavailable.
Please let me know how to target a cleaning person who comes once or twice a month.
Thanks,
Lisa
Hello Lisa, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-009745 in your response along with a screen shot of the error message received.
I tried for a few weeks to sign up for premium, and encountered an error every time. Couldn't find a phone number to call for help. Just now I was able to sign up for premium but encountered another error setting up my profile.
Hello Lia, As an online-based company, we utilize our online capabilities to the fullest. Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009744 when you message.
This is first time. Just got out of hospital. Unknown if there will be improvement.
Thank you for the 5 star review.
It is ok, still trying to upload a profile pic, having trouble with the system recognizing I have a premium membership.
Hello Eileen, I am sorry you are having trouble uploading your photo. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009729 with your message. Check out this article on uploading your photo. https://help.care.com/families/s/article/How-do-I-upload-a-photo-1560430847002?language=en_US
I have found your website confusing. It was not clear to me the difference between basic and premium services! And your claim to be able to cancel at any time seems misleading to me, since once you sign up for the 12.95/mo. Plan, you're stuck for a whole year! You can cancel, but you still get to pay the whole rest of the year, right? That doesn't sound to me like you can truly "cancel at any time!" I also had trouble paying to sign up, but that might have been my computer or internet provider, since when I rebooted, it went through. But the only reason I'm giving this a go is I because know two people who have used your services and were happy with them. I hope the rest of my experience will be better than these first ones!
Hello Carrie, I am very sorry for your frustration regarding the billing terms and you had difficulty with your payment. When you sign up for a Premium Subscription, you’re agreeing to pay upfront for the full amount of time of whatever billing term you choose. This information is shared on the upgrade screen before the final purchase. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009724 with your message.
I'm just getting used to it. Seems easy to use. I can't figure out how to coordinate a phone call with a prospective caregiver though.
Hello Laurie, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009720 with your message. Check out this article about messaging a Caregiver. https://help.care.com/families/s/article/how-families-can-message-a-caregiver-on-care-com?language=en_US
Cancel my membership! I did not agree to a renewal!
Hello Thomas, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like assistance canceling your subscription, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-009715 when you message.
The site is well constructed. My main issue is when upgrading to a premium account, AFTER paying for a quarter, you try to upsell me on several additional features most of which I was under the impression were to be included with the "premium" service I had just purchased. Greater transparency would improve my. Opinion. Now I am wondering what else "wasn't included" that I may be expecting.
Hello Scott, We appreciate your review. We'll be sure to share your feedback with our management team. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009714 with your message. Check out this article about your premium subscription. https://help.care.com/families/s/article/What-is-the-difference-between-a-basic-and-premium-membership?language=en_US
A lot of add-ons when I'm just trying to contact someone. Flat rate is probably better for user experience.
Hello Christopher, We appreciate your review. We'll be sure to share your feedback with our management team. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009712 with your message.
I'm very confused because one of your employees stated that the monthly rate for a year's plan is not $12.95 per month and it clearly States that...
Hello Karen, I am so sorry for your confusion. Our rates do vary depending location and subscription terms. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009710 with your message.
Pricing was at a glance affordable but then I realized to get $12.95/ month you pay for all 12 months, but to pay monthly it shoots up to$40/ month! Then you buy the package THEN it tells you it doesn't include background checks and driving records? Is this not required by default? This should be required for the caregiver to gather and provide and keep up to date then this site would be more trustworthy... otherwise we're paying just to be able to send out an inquiry. Seems like a manipulative approach.
Hello Linda, I am very sorry for your frustration regarding the billing terms. When you sign up for a Premium Subscription, you’re agreeing to pay upfront for the full amount of time of whatever billing term you choose. This information is shared on the upgrade screen before the final purchase. All caregivers are required to complete an enhanced caregiver screening to include a background check called a CareCheck to be eligible for our platform, which is based on the information the caregiver provides to us. It includes:
Social Security Number trace
National Sex Offender Public Website search
Multi-jurisdictional criminal database search
Federal and county criminal records search
Care.com uses CareChecks to help maintain a safe community.
If you have any questions please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-009693 when you message.
I am searching for a carer for my parents but I live in Europe. Am happy to call anyone who emails me, but your system doesn't take my phone number--I had to put in a fake phone number and write THIS PHONE NUMBER IS WRONG. Which is stupid. And now I can't even tell if message was sent. System is super fiddly.
Hi Susan, we'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV_009684_ with your message.
Would have liked a phone number so I could have asked questions from website.
Would have appreciated knowing right from the beginning that there was a charge.
Hello Mary, As an online-based company, we utilize our online capabilities to the fullest. The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009681 with your message.
Too many adds and irrelevant come ons when signing up
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009679 when you message.
I wanted to pay monthly, but would only charge me for a full year up front
Hello Joyce, I am very sorry for your frustration regarding the billing terms. When you sign up for a Premium Subscription, you’re agreeing to pay upfront for the full amount of time of whatever billing term you choose. This information is shared on the upgrade screen before the final purchase. If you need assistance with your account. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009673 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donna, Thank you so much for the great review! Happy to hear the site has been working well for you!