On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It presses people to charge for 3 months. I would like to interview and hire someone first.
Thank you so much for your feedback. There are a variety of memberships available from 1 month to a full year, and you are able to post a job with the basic membership to be sure there are caregivers in your area. If you have questions on the site or how it works, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009855 when you message.
So far good selection of people who providing house cleaning
We love hearing this! Thanks so much for sharing!
The billing process is misleading and confusing. Don't like seeing a monthly price on one page and then find out you have to pay for the year.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. There are a variety of memberships offered, 1,3 and 12 month. They are paid in full at the time of the upgrade, but we do break them out by price monthly to show the value of the longer memberships. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009851 when you message.
Wesbite is okay. I hate that you nickel and dime for everything. Would prefer a more straightforward pricing structure. All plans should include the background check.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009850 when you message.
I didn't ask for senior care. I am looking for someone who can help me in taking care of my son who is disabled. Not senior care. You are not giving me any options to choose
You can post the job in multiple categories to get the best amount of caregivers to view it. If you need assistance with the job post, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009849 when you message.
There was no explanation of the process that I started. I thought I was looking up potential helpers - not that I would be sharing information with them and setting up a job that they could reply to. That's a big gap and I'm not happy about how that worked. There should be transparency at every step
Thank you so much for your feedback; we really appreciate your sharing your experience with us. The best first step is to post a job and I have an article here to help with that. https://help.care.com/families/s/article/How-do-I-post-a-job-1560430846998?language=en_US We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009839 when you message.
The "shortlist" feature is nice, but isn't work the hook into a subscription.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. If you have any questions on your account, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009838 when you message.
Fairly easy so far! We'll see what results we get!
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009837 when you message. There are also a ton of great and helpful articles that you can find in our help center https://help.care.com/.
Site is slow to load, cannot hit "back" once on applicants, returns to same page and no option to return to my profile.
Thank you so much for your feedback with navigating the site, we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009828 when you message. Please also be sure you are using the most up to date version of the app by deleting and reinstalling it. On the computer, try a different browser or clear your cookies.
I was unable to make a payment for some unknown reason as your website stated.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. When upgrading please be sure to use all four digits for the year in your expiration date and clear cookies on your computer or change the browser. If you are on the app, try deleting and reinstalling. If that doesn't help, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009830 when you message.
So far, this is a terrible experience. I set up an account and needed to add my wife for her to look as well and it looks like there's only 1 user allowed. I then tried to change the account to her e-mail address because she will take over the process which doesn't appear possible. This is either not a parent friendly site or just very confusing to navigate.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. If the last name is the same, you can put both first names on the account, but you would not be able to transfer an account from one persons name to another. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009827 when you message.
You made it very difficult to seek help for my Mother who lives in a facility and therefore at a different address from me.
We can help you with this, Dorothy. You can change the zip code in the search bar to where your mom lives to bring up caregivers in that area. If you need help, reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009817 when you message.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Just needed help card wouldn't go threw can't change my address hard to navigate the website and the app
Thank you so much for your feedback; we really appreciate your sharing your experience with us. To edit your address, please log in and go to the account and setting page and click edit. If you are having trouble with that, or the billing on your account, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009812 when you message.
I don't have anything to rate yet. So far, so good.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009810 when you message. There are also a ton of great and helpful articles that you can find in our help center https://help.care.com/.
I just bought the premium account thinking it was mandatory because if the way it kept me from moving to the next step but it turns out it wasn't. I've never tried this site and I was only curious how it worked and didn't plan on spending $60 before I found out.
Erin, thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009811 when you message.
You online agents need to learn to read before replying. I was asked same questions over and over. You need a phone number so that people can call
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist with any questions, if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009802 when you message.
I am able to understand what is offered and what I have chosen. Thank you
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009801 when you message.
So far, I tried to get my applicant, and after paying $, asked again for information etc. I already posted. I could not see my applicant. After I sent her a message, then I see her application again. Clunky. I'm new.
Thank you so much for your feedback; we really appreciate your sharing your experience navigating the site with us. If you have any other questions or issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009797 when you message.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the great review! We'd be happy to help you with any navigation issues you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009861 when you message. You can also visit our help center for advice. https://help.care.com/families/s/?language=en_US&ExternalMemberId=2473615756829701&memberType=PREMIUM&memberUUID=a6f634bc-a1cb-44f3-b7d4-af7f4315cc0b