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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I didn't realize I was going to be charged so much quarterly
Too many offers to up sell this service that service
Hello Thomas, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009933 with your message.
Just signed on. Happy to see 4 options right away. I look forward to speaking with the potentials.
Thank you for the 5 star review.
Care is massively over charging parents for a platform that doesn't do what they say. The amount of parents angry at what they have to pay for this paid subscription just to have it do the entire opposite of what care claims. Also, they started taking cuts from sitters to get more money, yet sitters can't do anything when it comes to messaging a parent about a booking etc, they want to be paid. They claim some of this isn't true, but I pay premium as a caregiver just to not be able to message parents like they're claiming I can. Parents, stop wasting your money. Literally move onto Urbansitter. Care is a mess. They only want the money. It's literally just about the money. The amount of scammers that make it through their site endangering caregivers is alarming too. They don't vet anyone like they say they do. It's literally a platform that got lucky with a catchy name and are abusing how they get their money. Ridiculous. To be taking so much money from both parties just to have the worst customer service? They're winning with their profits.
Can not search for sitters. Limited info about reviews.
Reached out to some nice ladies but haven't heard back yet.
Thank you for the 4 star review.
I was only trying to message a potential tutor but kept being returned to pay before I could ask her questions. Even though I am more than willing to pay just why did that come before making sure I select the tutor that fits my need.
Hello Brenda, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009912 with your message.
Unable to contact customer service with questions...
Hello Eileen, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number eisenbeile@gmail.com with your message.
It's only good if it gets results. So far, all you've done tried to sell me more and more product!
Hello Meggin. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009911 with your message.
It is a little hard to navigate back to the list of available agents.
Hello Keisha, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009907 when you message.
I just paid a quarterly membership fee and then find there's an add'l $20 in fees just to make a booking?
Hello Robert, Care.com's mission is the provide the very best platform in the world for care, and we continually invest in tools and features to help families connect with great caregivers. In order to support the ongoing development of the site and provide you with a high-quality booking experience, we charge a nominal service fee for each booking. Please note that, as part of your Premium membership, the fee is automatically discounted (no promo code needed!) If you have any questions, we'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009891with your message.
Too many pop-ups and things trying to get you to pay more. Super annoying! Makes me sad I just paid for anything at all.
Hello Sarah, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009887 with your message.
Hello David, Thank you for the 5 star review. Good luck with your search.
Can't get anyone to respond was in chat dropped and can't get in again
Hello Nancy, I am sorry you had trouble on chat. If it’s easier, you can send me a PM on Facebook with the full name, city/state, and email on the account and I’d be happy to help you.
Took me a little to figure it out- not the most user friendly. Sometimes web pages take long to load
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009869 when you message. You can also try deleting and reinstalling the app for the most up to date version, or clearing cookies on the browser you are using.
User-friendly and personable. I like all the guidance and tips.
We love hearing this! Thanks so much for sharing!
Discount and price indicted cyber week email offer did not match website price
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009868 when you message.
It's been easy to set up an account and locate care givers.
We love hearing this! Thanks so much for sharing!
I like the interface, the ability to see experience levels, ratings and pictures.
Just upgraded. Would agree to revisit feedback after spending some time experiencing the site.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009863 when you message. There are also a ton of great and helpful articles that you can find in our help center https://help.care.com/.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sandra, I'm sorry to hear that the billing was unclear to you. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-009934 when you message.