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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Additional fees addressed after purchase were a turn off and wanted to cancel. This should be option before final purchase to card!
Hi Heather, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
The doesn't allow going back to previous pages. Also need a conformation page for credit card charges
Hello Sandy, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009990 with your message.
Easy to create a job listing and monitor applicants.
We love hearing this! Thanks so much for sharing!
Not letting you have an option to NOT sell my info to a daycare is absolutely ridiculous. Care.com is preying on people in a tight spot with their FORTY dollar/month "subscription" that you must get in order for it to be helpful. Absurd.
Hello Ali, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009978 with your message.
Very disappointed at how expensive it is for the first time using it. Would recommend having a cheaper discount for a first-time user.
Hello Michael, We appreciate your review. We'll be sure to share your feedback with our management team.
It has been easy to use. I am very anxious for results.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Invalid promo code. Coupon code did not work even though it was delivered to our mailbox
Hello, I am very sorry to hear your promo code did not work. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009964 with your message.
I think the pricing is too high. If your prices where lower then more ppl would join.
Hello Latoya, We appreciate your review. We'll be sure to share your feedback with our management team.
Ive experienced some accessibility issues in the payment process which caused me to purchase the membership before the discount code was correctly applied - not good! In addition post purchasing premium, the site's still showing pages for 'basic' (you can also see this in the query params in the url). Finally, I 'favorited' profiles yet it is not obvious to me where I can see those profiles that I favorited.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. I am very sorry dfor your frustrations. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009961 when you message.
Informative and timely responses to questions from new member
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
It's unsettling to pay out over $200 to start the process.
Hello Nancy, We appreciate your review. We'll be sure to share your feedback with our management team.
Confusing and I do not like not being able to talk to a real person from care.com
Hello Lenore, As an online-based company, we utilize our online capabilities to the fullest. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009956 with your message.
Lots of information, even without a premium account.
Thank you for the five star review!
Its misleading you can contact anyone with out paying a fee in your advertising.
Hello Anne, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009951 with your message.
Extorted $165.00 I did not need to upgrade I do not need "upgraded" services but in order to send message to UN available caregiver I HAD to click on the upgrade button which then HIT my bank account for $165.00. That was WRONG I want my MONEY back and to cancel my account permanently.
Hello Betty, I am so sorry for your frustration. Please reach out to us for help. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009949 with your message.
I set up a job for a dogsitter and somehow got directed into some funnel for a nanny search. I had to go back home to get out of it.
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009948 with your message.
The website can be confusing and difficult to navigate, and the hue ads at the top when we are paying for membership are off-putting.
Hello Candice, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009945 with your message.
Amazing how many add ons suggested before I have even had a minute to try your service. I am assuming that I can go back and add on at anytime
Hello Donna, I am sorry you are frustrated with the add-on offers. You can add new features to your account as needed. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009944 with your message.
I thought the purpose of premium is for me to be able to view background checks. But it asks me to purchase it, which is a lot more expensive than the membership.
Hello Mary, I am sorry to heat that the background check information was unclear. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-009943
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for the great review! I’m happy to hear you are finding success with the site!