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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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The website is a little deceiving. Before I signed up for the upgrade it made it seem like there were babysitters in my area. However, once I upgraded it said there's no one available in my area. Good thing I didn't sign up for the yearly membership.
A little hard to find my matched applicants and messages.
Hi Sam,
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010093 with your message.
Didn't like that the replies were behind a paywall, not a fun thing to expect when you are looking for care of loved ones.
Hello Brendon, We appreciate your review. We'll be sure to share your feedback with our management team.
App doesn't work on my Iphone... and I created a profile and THEN it told me I had to pay $40 month. 1 star - but it doesn't let you leave one star.
Hello Breanna, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-010088 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
I am not a computer whiz so i dont know what to click or where to go next
Hello Thomas, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010081 with your message.
I wish I knew before signing up that I had to do the interviewing of the applicants myself. I never would have signed up. Since I can not get a refund, I am out $162.98 for nothing. I will warn people on Social Media about this.
Hello Lois, Care.com is a self service platform that allows members looking for care and members looking jobs to find each other and see if they will meet each other's care needs. We have members located all over the country! Caregivers on the site offer services such as Child Care, Senior Care, Pet Care, Housekeeping and more. Please note that we do not hire the caregivers that are on the site. To start, you will need to create an account on the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-010073 when you message.
The website is a bit frustrating to maneuver. I have to keep starting over to look at potential caregivers.
Hello Carolyn, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010062 with your message.
Great user interface. The membership feels a little too expensive
We appreciate your review. We'll be sure to share your feedback with our management team.
Well having issues with the app it won't save my info but I haven't used it long enough to really form an opinion yet
Thanks for the review and feedback! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010041 when you message.
I tried to sign up, but used the wrong initial app. Then I couldn't use the same email. Couldn't delete the account without finishing the profile. Your system should allow people to use the same email whether they are looking for jobs or looking for providers.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010039 when you message.
Good so far, I won't really know until after I have used the service.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010037 when you message. There are also a ton of great and helpful articles that you can find in our help center https://help.care.com/.
I don't known anything yet, wait until I have a couple of weeks with your referral.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010024 when you message. There are also a ton of great and helpful articles that you can find in our help center https://help.care.com/.
Can't tell you yet. Have to wait and see if I get What I need
Thank you for the 4 star review.
Confusing interface, and everything is blocked behind a paywall for a frustrating experience. The phone site is also very annoying and hard to use, even after trying to sign up for a premium membership. The site gives the false impression that is is usable even with a basic free membership, which it is absolutely not.
Hello Ren, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010017 with your message.
Trying to post a job I keep getting time outs on the website.
Hello Chad, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010007 with your message.
I don't need a caregiver in Los Angeles I needed one in Wisconsin. Preferably Cedarburg. Yet you are using my home zip code. When I originally signed up I used a Wisconsin zip code.
Barbara, you can use the search bar at the top of the account and change the zip code to where you need help. You can also post a job with the zip code of the area you want to search in. Let me know if you need help with either. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number Rev-010003 when you message
This website is like Yahoo circa 2004 -- so many diversions and ads for things when all i want to do is get to the business of finding the right care for my kid. I am a Premium paying member, and keep trying to message Favorited caregivers but it redirects me to this ridiculous page where I have to see suggested people who I have already decided not to contact. Have to press Back button to go back to the profile I was on to initiate message again.
Hello Tiana, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010002 when you message.
The pay gating and additional things are very annoying.
Hello Karen, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009998 with your message.
Really hard to get back to places I want to go back to. Can't find favorites easily. Can't get my profile to update.
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009995 with your message.
I was swindled by viewing the messages indicated I could find a sitter same day. Now I paid for a monthly subscription that was a waste of funds.
Hello Ariana, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009994 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Veronica, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-010096 in your response.