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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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I'm having trouble updating a job description I posted. It gives me an error, but won't tell me what I've done wrong that it won't update.
Very informative and appears safe and professional
Hi Barry, Thank you for your feedback! I'm so glad to hear you are enjoying the site! :)
Add on features should be visible immediately during introduction.
Hi Walter,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Pricing is not transparent, but I'm sure that's by design.
Hi John, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
The add on costs at end make your company seem scamish and not professional. Just be upfront at once with costs!
Hi Brandee, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
So far so good. Hopefully, I will be able to find the care I need for my family
Hi Maria,
Thank you for sharing your feedback! I'm so glad to hear you are finding success with the site!
I have found some really great people to care for my children on care.com
Hi Cynthia,
Thank you for sharing your feedback. I'm so glad to hear you have had success with the site. :)
I was charged a years subscription fee without an opportunity to cancel once I understood the high fee. I canceled immediately and was still billed. I paid $155 for no service. I am going to involve my bank
Hi Alys, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010143 when you message.
Good information, the website is a bit unclear though.
Hi Deena,
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010141 with your message.
App is awful and site is difficult to navigate. Not clear how to view a full profile and options to filter searches are not great.
Hi Lindsey, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010139 with your message.
I just paid for quarterly membership and tried to book a babysitter. The site now says I have to upgrade to premium to message the babysitter? Feeling confused and frustrated.
Hi Katie,
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010137 when you message.
Care.com took my payment and I cant find an adequate sitter
Hi Aisa, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-010134 in your response.
I am able to hire a right caregiver and my life changed for the better because of it
Hi David,
Thank you for sharing your feedback! I am so glad to hear you were able to find the help you need! :)
Quarterly plan and the purchase screen won't update
Hi Geoffrey, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010130 with your message.
Website is not very user friendly and very confusing as to whether you can proceed with contacting/booking a care provider without upgrading to a premium membership.
Hi Katie, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Website says basic service has a lot of features but once I paid with my credit card it appears that I have to pay more to get most of those features... :(
Hello Maureen, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010119 when you message.
Not very clear about what the cost includes. Difficult to navigate.
Hello Joyce, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010118 with your message.
I have always found reliable help for this position.
Hi Nia, Thank you for sharing your success! I'm so glad to hear you have found the help you are looking for.
Unexpected errors constantly! I kept trying to upgrade my account and I put my debit information in. And it kept saying Unexpected errors. Come to find out, my card had already been charged and it wouldn't refresh to the next page.
Hello Savannah, I am sorry you are having trouble. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010109 with your message.
I think I'm going to appreciate this service very much.
Hi Arlene!
Thank you! I hope you are having success finding the help you need. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amanda, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010187 with your message.