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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Ease of use. Now pray I find a nice person for dad.
We love hearing this! Thanks so much for sharing and good luck with your search.
I have just signed on, so limited experience with Care.com. So far I have found the site easy to use.
Thank you for the 4 star review.
I need to talk to someone I have attempted to register 4 times today to get a discount fro 3 months at 18.95 a month using my ipad. Wouldn't accept went to my computer and got accepted without the discount. Could not reply to email I don't want without the discount. Tele *******869
Hell Nancy, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010277 with your message.
Very confusing for Senior citizens. We should be able to schedule over the phone.
Contact me by E-mail provided (my son's).
Hello Peg, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010269 with your message.
Can't find where to delete my post or quit the service
Hello Michael, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010267 with your message. Please check out this article in regards to cancelling your service. https://help.care.com/families/s/article/How-do-I-close-my-account-1560430847673?language=en_US
Before I had even signed up for a membership I was received tons of emails from candidates that I had not ability to respond to. Perhaps that's the marketing strategy but I found it annoying. For senior care it would be really nice to have in the filters whether they are certified or not.
Hello Tia, We appreciate your review. We'll be sure to share your feedback with our management team.
Well so far, I am not sure about anything! Lol I will see if I get a response from the list of care takers. How does one reach out to any one individual? Would like to call when I can and find out more about how Care.com works.
Hello Pam, We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010259 when you message. The best way to reach out to a caregiver is to begin by sending them a message. Check out this article about messaging.
https://help.care.com/families/s/article/how-families-can-message-a-caregiver-on-care-com?language=en_US
Too many steps. Too much marketing, much time wasted from people who are already time poor. Site looks predatory and greedy
Hello, I'm sorry to hear that you didn't have a positive experience with the site. I would be happy to address your concerns. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-010256 when you message.
Does not show if these prospects would live in our home to take care of my mother
Hello Jackie, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010247 with your message.
Your site continues to send me people from another zip code. Annoying
Hello Sue, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference NumberREV-010244 when you message.
I ask for the computer category and got babysitting
Hello William, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010241 with your message.
Unable to cancel ongoing membership. They should make it easy to charge but difficult to cancel. I do not want a recurring membership. I remember the service did not charge a monthly fee in the past when I used it.
Hello Tom, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010236 when you message. You can also check out this article about closing your account. https://help.care.com/families/s/article/How-do-I-close-my-account-1560430847673?language=en_US
I have limited timed - I want to message someone who was currently on screen and now, after payment, i HAVE TO START THE SEARCH OVER AGAIN.
Hello Denise, I am very sorry for your frustration, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010232 with your message.
Pricey. Subscription should be all inclusive. Attempted up-selling on every product offered.
Hello Clyde, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010226 with your message.
The add-on pages do not want to accept No Thanks option. Took 5 times to move forward.
Hello Mary, We appreciate your review. We'll be sure to share your feedback with our management team.
I don't understand back round check and said I need to pay another 59$ to check out my potential care givers?
Hello Steve, Thank you for your membership and your feedback. All caregivers are required to have an initial Carecheck/background to join Care.com. We do offer options for more extensive background checks depending on the need of the member. If you have any questions please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010214 when you message.
Too much repetition for a request of a simple dog walker.
Hi Melinda, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010212 when you message.
Push for Premium Membership makes site hard to use.
Hello Wayne, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010211when you message.
I had to wrestle with the credit card process. The billing info should be closely shown to the application so you don't have to struggle to find out why the card info is being rejected. Its not easy or obvious to get back to the address portion of your profile. I would let a person work with your site for awhile before trying to upsell all the various services. Its too much when you just want to simply get started with an ask or review possible people to reach out to. I would really work on user experience in focus groups. I nearly gave up and moved on to Thumbtack.
Hello Douglas, We appreciate your review. We'll be sure to share your feedback with our management team.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cindy, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010279 with your message.