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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I guess I would have liked to delve a little more into your website before having to hand over my cc number. It feels like I had to commit way too early in the process.
It has been horrible. The chat feature took 45 minutes and no resolution. There is no number to call and that is extremely frustrating for the consumer. I am sure that it has been set up that way to prevent complaints.
Hi Jaclyn, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-010377 in your response.
This a best option to have more connected with people and to help each other
Hi Sherlande, That’s so great to hear you are enjoying your experience with the site! Thanks for sharing!
Am still trying to set something with one of them...
Hi Kathy, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010363 with your message.
If I could give this company 0 stars, I would. This was some of the worst service I have ever received. Firstly, they make you pay to be able to message anyone on their site - which is, of course, required in order to be able to respond to job postings. Then, when you go to pay to be able to do so, they offer you a '1-month', '3-month' or '6-month' subscription. I paid for 1-month, however ended up being charged for 2 months because in the fine print it says your membership will 'automatically renew' even if you only select a 1-month membership. They don't issue any kind of warning in advance of the automatic renewal, you'll just see the charge show up on your credit card like I did. In the end, even after paying 2 months worth of subscription fees to be able to reach out to postings to try to find a job, I reached out to 11 different families over the course of 2 weeks and got only 1 single response - which didn't even result in a job. I am EXTREMELY frustrated with this site and their service, and I am pretty convinced the entire thing is a scam just to force users to pay subscription fees to be able to utilize the messaging service to message postings, which I'm almost positive are not legitimate and likely created by Care.com employees to make it look like there are more opportunities on their platform than there actually are. DO NOT pay for a subscription through this company, it is a huge waste of money.
Hi L, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-010356 when you message.
I don't understand exactly why I am paying $13/month...or what happens next, how soon someone can help my mother. Website seems unclear to me.
Hi Cynthia, A Premium subscription includes all of the features of a Basic membership, plus the following:
Contact caregivers directly to schedule interviews
Request and have access to results of all background checks
View and reply to applications and other messages received from caregivers
Access to LifeMart Discount Program
Sign up for the Unlimited Background Checks add-on
Discount on HomePay tax services.
While Care.com offers many great tools to help make connections and communication easier between families and caregivers, we are not an agency. Care.com is an online marketplace where families looking for care can connect with caregivers. This means we can’t find and place a caregiver with you or help with hiring.
Issues with the app working correctly and making changes to profile and jobs.
Hi Courtney, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010345 when you message.
I didn't like that I had to give so much information of my own before I got information about what the site provides. But I will reach out to a few folks and see how it goes! It seems like there are some good people.
HI Frances, We appreciate your review. We'll be sure to share your feedback with our management team.
Easey to navigate. Just wish that there's an option to go back when you're filling out information about your loved one. Or give users the ability to choose "maybe" days. So for instance, I may need someone to help with care maybe two to three days a week.
Hi Otilia, Thank you for sharing your feedback! I am so glad to hear you are having an easy time navigating the site. I will be sure to share your feedback with our product team.
Redundant emails. Blank pages when clicked on upgrade. A time waster!
Hi Rob, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010311 when you message.
I wanted to book Sheila L. Based on her profile. I am seeing everything else nut the ability to contact her after I have entered my credit card information? Is this a scam?
Hi Rosemary, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-01310 when you message.
You made me. Joi. To leave a review for someone. Now I can't cancel my subscription I do not use.
Hi Jessica, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-010305 in your response
I really like the set up of the website. Easy to use and a great deal of information to help in choosing a caregiver.
Hi Ruth, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I do not know yet, I have not spoken to anyone yet.
Hi Vivyan, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010302 with your message.
Beyond expensive for this app! But despeate people need babysitters too... so I guess you can get away with it...
Hi Rebecca, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise, we'd just be like any other free classified site with very little to offer.
The fact that I need to pay money in order to connect with people on here should be stated UPFRONT before I make a job posting...or even an account creation. Despicable.
Hi Sandra, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
You are so busy trying to get my opinion that you are letting me use the website.
Hi Barbara, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010301 with your message.
It is difficult to navigate. Some results I can't see people but only 'like' them? But if I exit to main listings I can see details but the people are different. If I knew of an alternate site and hadn't already upgraded to premium I'd leave.
Hi Gary, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010292 with your message.
Difficult for someone who had a caregiver account to later create an account seeking a caregiver for her family
Hi Jessica, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV010291 with your message.
Surprised I'm paying your vs. people who are getting the income paying for the referral.
Hi Dondi, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Colleen, Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010379 when you message.