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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Easy enough to get started. Expensive, but hopefully worth it.
Quick and easy. It nice to see pictures and have information on each caregiver. I feel good because of the background check.
Didn't know I had to pay for the subscription before I found someone. Let's see what we get.
Thank you for your review at this time. We appreciate all feedback! You are able to post a job for free to be sure there are applicants available and then need the membership to message. If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009633 when you message. There are also a ton of great and helpful articles that you can find in our help center https://help.care.com/.
Please call me I did ask for premium *******849 I don'y understand how to get a helper
Hello Michael, As an online-based company, we utilize our online capabilities to the fullest. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009661 with your message.
Could not go back in and change caregiver times, etc
Hello Matian, I am so sorry you had trouble changing times for you caregiver. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009657 with your message.
Very misleading that it's a pay service. And I just accidentally paid for a year, when it implied it was a monthly payment. The website functionality comes across scammy and hurts your brand. I will warn people about using your site.
Hello Dan, I am so sorry that the terms of your subscription were not clear to you. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009653 with your message.
I am all registered and downloaded the app and do not know where to go from here.
Hello Valerie, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009649 with your message. Check out this article instructing how to post a job. https://help.care.com/families/s/article/How-do-I-post-a-job-1560430846998?language=en_US
The message screen is $#*!. Doesn't allow for scrolling and makes it super hard to edit. You should consider hiring some programmers.
Thank you so much for your feedback; we really appreciate your sharing your experience with us and will note it for our IT team. If you need help with the messages section on your account, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009630 when you message.
Paywall obnoxious, unnecessarily difficult to enter information for payment. User interface obnoxious, unintuitive and clunky. So far, an unholy waste of both time and money. Need a blessing from the damn pope to make a reservation.
Hello Gwen, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-009627 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
How many upgrades to I need to do to contact someone interested in my position?
You can post your job for free, but would need to upgrade your account when you are ready to message applicants. Once you have hired a caregiver, you do not need to maintain the membership while the caregiver is employed by you. If you have a question on the membership or your account, we'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009625 with your message.
First time but noticing numerous applicants. I'm hoping to find the right fit for our furry family members.
Thank you for the 5 star review.
After I applied for the suggested membership, the website advanced to the next page which was very confusing. At this point I did not know if it was asking for additional membership services or if I needed to add to what I had already signed up for...some kind of background checks for $20 a month. I am confused. My membership level was the 24.98 every three months. Help. I am confused.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. If you need help with the membership you purchased, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009613 when you message.
I babysat and was paid through the care.com app except they kept the money and will not respond or help fix the problem. I cannot afford to work for free! It's $144, not a small amount. I have tried repeatedly to reach out to them. Beyond frustrating and now I am forced to tell future people the truth and request to be paid cash or by venmo. Do not get paid through the app, they keep the money! I believe this practice is illegal or at least highly unprofessional. I wish someone else had publicized these issues.
Hello Stacy, I can assure you that Care.com does not withhold payment to caregivers. It is possible that there may be an issue in the Payment center on your account. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-009604 when you message. I would be happy to look into this for you.
This site is awful. Billing is not transparent. I signed up for 43 per month and was charged another $21. Awful
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We show the full billing charge on the page prior to purchase. If there is an issue with the billing on your account, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009603 when you message.
Too many hidden fees. Taking advantage of people who are desperate for care.
Hi Leah, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
At every turn you charge people extra on subscriptions for basic info that should be accessible. It's looks bad opportunistic and greedy.
Hi Alec, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I need a round-trip to the doctor Monday 11/21/2002 Ride
Hi Linda, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009591 when you message.
I can't get it to allow me to say I've forgotten my password and change it. The saved password was not accepted. It's on a continuous loop.
Hi Pamela, Thank you for reaching out. I'd be happy to assist you with the login issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009587 when you message.
I paid for membership, now I cannot message members
Hi Heather, Thank you for reaching out! I'm sorry to hear you are having trouble using the message feature. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009586 when you message.
Did not realize the extra costs and did not have opportunity to look for a promo code #
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team