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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Not as good as I expected. But understand that it's a virtual platform that needs to be better like anything else
I joined as we're looking for a weekly housekeeper. We found someone, agreed to a date and time, and then no one showed up and haven't received a response to my message. I'm going to try again, but if this happens a second time I'll be seeking a full refund to my yearly subscription. Pretty dissapoited so far :(
I'm so sorry to hear of your experience, Annamarie! First, I just want to let you know that we offer the option to post a caregiver review. This is a helpful way to let other members know of your experience! If you'd like to post one, please just follow instructions on our Help page at https://help.care.com/families/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US. We are also happy to help! Please don't hesitate to reach out to us via our Help Center contact us link at https://help.care.com/s/contactus. Include Reference Number REV-024998 when you message.
There is much that is difficult to follow or understand about using the website. I did get lots of responses from my job posting, but I could not figure out how to indicate the job was filled
I'm sorry for any difficulty you experienced while using the site! First, I just want to explain that if you've completed your search, you can close your job by following the instructions on our Help page at https://help.care.com/families/s/article/How-do-I-close-a-job-1560430847000?language=en_US. But we are also always happy to assist! Please feel free to reach out via our Help Center contact us link at https://help.care.com/s/contactus. Please include Reference Number REV-024997 when you message.
Been using the service a few times now. I'm so new to the area so it helps me meet new people as well. Great service!
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
April was so sweet to help us care for our 16 month old while we had a work event to attend. He immediately was comfortable and was excited to play with her. We definitely recommend her and hope we can work with her again in the future!
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Housekeeper did not show as scheduled and after multiple excuses and aborted attempts to reschedule, I gave up.
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus. Include Reference Number REV-024981 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Easy to navigate to find candidates and communication channels were very efficient.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Our cat sitter, Tanya was exceptional. She visited twice a day and sent photos of food/water and our cat every day. She even brushed our cat!
This is wonderful to hear and we're so glad you've had such a good experience! If you haven't already, please also consider posting a positive review on your pet caregiver's account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at https://help.care.com/s/contactus. Please include Reference Number REV-024968 when you message.
Responsible and reliable personnel, my place was immaculate in just a few hours.
We are so happy to hear you found such a good housecleaner! Thank you for taking the time to share this! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us via our Help link at https://help.care.com/s/contactus. Please include Reference Number REV-024967 when you message.
Cheyenne watched my 10 year old, with little prior notice. She was early, is absolutely lovely, and they had a great time. I would definitely book Cheyenne again, she is mature, professional, and smart.
This is wonderful! Thank you for sharing! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at https://help.care.com/s/contactus. Please include Reference Number REV-024966 when you message.
I could not communicate with the applicants. There was no way for me to talk to them for an interview.
This is terrible.
Thank you for your feedback! Families searching for care must upgrade to a Premium membership in order to communicate with caregivers on the site. Also, to promote safe hiring, we encourage you to communicate onsite as much as possible, and we keep contact information private in the initial messaging. If you're already a Premium member and you're ready for a phone or video interview, simply ask the caregiver to resend their information, and it will be visible at that point. Please also don't hesitate to reach out to us for assistance. You can reach us through the Contact button found at https://help.care.com/s/contactus. Please include Reference Number REV-024964 when you message.
My dog is notorious for nipping ankles and I warned Kylee so she was prepared with treats and didn't get nipped once! She sent pictures because I missed them so much. They were happy to see me when I got home but I am sure they are going to miss Kylee
Thank you so much for sharing! We're thrilled you found such a good pet caregiver! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance via our Help link at https://help.care.com/s/contactus. Please include Reference Number REV-024958 when you message.
All good. I will use Alexia weekly if she is available. Care.com is a great app.
We're so happy to hear this and are glad you've had a good experience. Thank you for sharing!
Unable to contact care. Com.
Very unclear about how their systen works out, who to contact if there is questions... poor service
We appreciate your feedback and I apologize for your frustration! Care.com is a self-service online platform that allows members looking for care and members looking for jobs to find each other and see if they will meet each other's care needs. This article on our Help page provides some additional detail for how the site works: https://help.care.com/families/s/article/How-does-Care-com-work?language=en_US. You can also contact us via our Help Center contact us link at https://help.care.com/s/contactus and we will be happy to help! Please include REV-024953 when you message.
Process was easy. Join Care.com and post your needs. I received almost a dozen applicants. I read their applications & reached out to those I thought would be a good fit for me. I met with them & we exchanged my needs & their services. I was pleasantly surprised that they brought up items I didn't think about. I love being in my spotless home
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Thank you,
Care.com Member Care Team
Excellent pet sitter.process was smooth and easy. The website was easy to use. Only improvement would be make it easier to leave reviews for the sitter.
We appreciate the great review, thanks! I will be sure to share your feedback with our product team as well.
I trying to talk to hire a person to transport me to dr appointments I found one but we can't communicate we try to get our telephone nbr but care blocks them out and I can't figure out how to get in touch with anyone from your company very frustrating
Thank you for your feedback and we apologize for any frustration! To promote safe hiring, we encourage you to communicate onsite as much as possible, and we keep contact information private in the initial messaging. When you're ready for a phone or video interview, simply ask the caregiver to resend their information, and it will be visible at that point. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024929 when you message.
Thank you, Care.com, for helping us find the best dog sitter!
So happy to hear you found a great caregiver! We really appreciate you sharing your experience! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at https://help.care.com/s/contactus or via Facebook Messenger. Please include REV-024928 when you message.
I NEED to be able to give her my phone number. The messaging system destroys phone numbers
We appreciate your feedback! I apologize for your frustration. Please be assured you can exchange contact information when using the site as a Premium member. To promote safe hiring, we encourage our members to communicate onsite as much as possible, and we keep contact information private in the initial messaging. When you're ready for a phone or video interview, simply ask the caregiver to resend their information, and it will be visible at that point. We are also happy to help if you'd like assistance. Please reach out to us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024925 when you message.
We hired Joann to take care of our two cats over the holiday week. She always communicated with us about our cats and did a great job taking care of them. She also gave us a surprise when we came home to a clean area (food and water station).
We are so happy to hear you found such a good caregiver! Thank you for taking the time to share this! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at https://help.care.com/s/contactus or via Facebook Messenger. Please include REV-024921 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We'd be happy to assist you. Families, individuals and active caregivers can always live chat with us through the Contact button found at https://help.care.com/s/contactus as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-025003 with your message.