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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Tried to upgrade to premium but the pricing to be charge - $420 - didn't match the promotional amount I was offered.
It was hard to reach, but the information is good. Don't like constant request to upgrade to extraneous features.
Hi Ms, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010527 with your message.
This is a very easy site to navigate. You're very user friendly.
Hi Katy, We appreciate the great review, thanks! I'm so glad to hear you are having an easy time navigating the site. :)
So far so good, but I would like to be able to "sort" prospective employees by different parameters. For example, but distance, by price, by feedback, etc.
Hi Josselyn, We appreciate your review. We'll be sure to share your feedback with our management team.
I was nervous about being a member but you made it very easy and calmed my worries. We live in Corolla which is a distance from almost every where. I was surprised to see candidates within a reasonable driving distance. I hope this works out. I decided to do a one month trial subscription.
Hi Cheryl, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Hi Keith, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010519 with your message.
Did not want more expensive deal. Only trying to leave a message for someone. Are you for real?
Hi Suzanne, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010506 with your message.
Care.com profile won't let me update to the correct address
Hi Michael, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010496 when you message.
Being able to post for free and then finding out that I can't see responses until I pay was crappy. The automatic renewal irritated me. The attempt to "upsell" me irritated me too. So far everything about care.com has annoyed me except the three responses to my post. Don't you get this kind of response often?
Hi Steve, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-010491 in your response.
I'm new to this site, so there's confusion. Is there a number for questions?
Hi Evette, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-010480 in your response
Easy to use and provides great info about the caretakers.
Hi Janelle, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Easy site and look forward to finding some wonderful people to help us
Hi Leslie, That’s so great to hear you love your experience with the site! Thanks for sharing!
Easy to use, good price when I could use the 20% discount.
Hi Rebecca, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
This charge was misrepresented. I agreed to 12.95/month for a year but not the extra 250.00 charge
Hi Betsy, You are shown before you purchase you are agreeing to pay for the full membership you choose. If you chose the 12-month plan, this means you are billed for the full 12-months. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-010469 in your response.
I have had issues logging in to the Care.com website for the past 18 months. Most recently their website does not recognize my log in. I have asked for a password reset repeatedly and get no response. I have tried emailing them and keep getting those messages bounced back, apparently, they no longer monitor those email addresses. Based upon my experiences with Care I am looking for a new payroll provider. Their attention to customer needs is abysmal.
Hi John, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-010467 in your response
So far, I appreciate the thoroughness and the organization.
Hi Carol-jean, So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Everyone seems like they have old accounts. No recent reviews.
Hi Elizabeth, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-010462 in your response.
There seem to be decent people on here and the service is needed, but the multiple steps of paywalls is beyond annoying and makes me lose trust in the website overall.
Hi Jeffrey, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise, we'd just be like any other free classified site with very little to offer.
Just started using Care.com, really no opinion without results.
Hi Jodi, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010465 with your message.
I had to re-do some steps, Id rather you have me sign up first so I dont have to re-like the nanny after I sign up
Hi Brandi, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Beth, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.