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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Everything seems like care.com is nickel and diming with having to pay for what should be basic features. So far the overall experience has been poor but I'm trying it out because I need to find assistance.
1st time using it. Seems okay so far. Waiting for responses for further review of service.
Hi Lenora, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010593 with your message.
Good site so far - will wait until I get a good candidate
Hi Jennifer, So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Simple enough, except for all the ways they try to get more money out of you with the add-on's.
Hi Sharon, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I am just getting started and will check back again soon.
Hi James, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010589 with your message.
Your membership is too expensive for seniors on a small fixed income.
Hi Sue, We appreciate your review. We'll be sure to share your feedback with our management team.
So far easy. Looking forward to finding housekeeping help
Hi Courtney, That’s so great to hear you love your experience with the site! Thanks for sharing!
Not user friendly. I wanted to click on a link called "how it works" & and it wouldn't let me
Hi Sandy, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010580 when you message.
I didn't understand enough about the membership benefits before I was being sold on upgrading.
Hi Jamie, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010576 when you message.
You can't use the app without upgrading! Then once you've "upgraded " they want you to add subscriptions. The app will not let you move forward until you've responded to the request for upgrade/add subscriptions. It very time consuming and not user friendly
Hi Zoltan, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
No one to talk with from care.com is a limiting factor
Hi Patty, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-010570 in your response.
Not sure but pretty straight forward at this point
Hi Tom, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010556 with your message.
?
Hi Elizabeth, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010554 with your message.
Why pay extra for a background check? Makes me weary and reduced my expectations of your services
Hi Marilyn, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I am just not clear about the membership renewal.
Really not important at this moment.
HI Laura, We appreciate your feedback. I'm sorry to hear you are not feeling clear on our subscription service. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Premium members can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on their credit card statement. If you'd like to discuss further please reach out to us and include Reference Number REV-010551.
I just need a one time assistance. Not a 12 month subscription.
Hi Radonna, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010548 with your message.
Better filtering options. More specific 'this is what I want' options.
Hi Aj, We appreciate your review. We'll be sure to share your feedback with our management team.
Over priced. No providers available. Useless. Refused refund even though I cancelled within 24 hours of billing. Did NOT PROVIDE RENEWAL NOTICE AS REQUIRED BY LAW. DO NOT USE THIS SERVICE!
Hi Patricia, I'm sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-010543 in your response.
Not at all clear what the process is, and what you need to pay for vs what you get for free, etc.
Hi Elizabeth, It’s important to understand what you’re getting when you choose either basic or premium.
What your family can do with a Care.com Basic Membership
Basic membership allows families to try our services at no cost, and you can:
Set up your account
Post a job
Search and view profiles of local caregivers
See every caregiver who applies to your job and view their profiles
Send automated “no, thank you” messages to prospective caregivers who have applied to your job and won’t be hired for it
Use site tools and resources — hiring guides and rate calculators for nannies, babysitters, and more
What your family can do with a Premium Subscription
A Premium subscription includes all of the features of a Basic membership, plus the following:
Contact caregivers directly to schedule interviews
Request and have access to results of all background checks
View and reply to applications and other messages received from caregivers
Access to LifeMart Discount Program
Sign up for the Unlimited Background Checks add-on
Discount on HomePay tax services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Margaret, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.