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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Last thing someone with a I'll family member needs is bull$#*! hidden fees
Not happy that I was not told that I would be charged the yearly subscription fee upfront and there is no refund provided if I cancel before the end of the year. Deceptive.
Hi Carmen, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
All I have done so far is sign up for what I thought was one year and more is added at the end and haven't even seen an application...that is extra. Never before paid for something I don't have.
Hi Linda,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
If you use it for "basic" services you have zero communication - you are FORCED to use the upgraded membership which is quite expensive. For the cost, all these extra add-ons at $2, $4, $65, etc. should be included for crying out loud. YOu are taking advantage of people who are in a bad situation.
Hi Jessica, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-010652 in your response.
I just set this up,. Hoping to find someone responsible
Hi Marie, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
FOR ME I FOUND IT CONFUSING. ONE MINUTE I WAS POSTING A JOB REQUEST FOR A IN HOME CAREGIVER, THEN I LOOK UP AND IM ON THE PET SITTER PAGE. THEN I WENT TO SIGN UP AND PAY BUT THE SITE DID NOT MAKE IT CLEAR IF I CHOSE THE 3 MO CONTRACT THAT YOU WERE GOING TO DING MY ACCOUNT FOR THE WHOLE 3 MOS TODAY. $77 THAT I CANNOT AFFORD TODAY. AND I STILL HAVE NOT FOUND HOW MUCH I AM GOING TO HAVE TO PAY TO A CAREGIVER IF I FIND ONE. SO ESPECIALLY FOR US SENIORS SEEKING HELP, I THINK YOU NEED TO MAKE THE FLOW EASIER SO IT MAKES SENSE STEP BY STEP AND BE MORE TRANSPARENT ABOUT YOUR PRICING. REMEMBER OUR AGE GROUP DID NOT GROW UP WITH CELL PHONE S AND COMPUTERS
Hi Deborah,
Thank you for sharing your feedback. You are shown before and after you purchase the membership you choose at checkout is purchased up front for the full membership. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010645 with your message.
I paid for the background check. However, it is difficult to access it. Can someone send me an email so I can see the background checks?
Hi Kim, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010644 with your message.
So far it has been easy to navigate and setup my only issue is I can not put the correct age for my loved on which is a toddler. Other than that is a nice site to find help.
Hi Sherron, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
No exactly thrilled about being asked for money at every turn.
Hi David, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It seems like many caregivers are listed, but many are not available to work. So, I am not sure if it will be worth the subscription price.
Hi Sara, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010627 with your message.
So far so good. Looking forward to speaking with the caregivers I chose.
Hi Tammi, Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the site!
A little difficult to navigate and understand the subscription etc.
Hi Tami, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010623 with your message.
Keep having issues with our posting because it's business related but there's NO WAY to contact anyone about setting up the right business account. No phone number, no email, No business.
Hi Marco, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-010622 in your response
Did I sign up to get Premier Status or to post a job? Not clear. Tell me what I just did. I want Premier Status to get more info about who I hire.
Hi Sue, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010620 with your message.
I am literally having to pay you $40 in order to. Speak to a customer rep about a recurring charge that I have no knowledge about. You suck!
Hi Megan, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-010619 in your response
Feels like you guys are just trying to sell me more stuff
Hi Katie, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Was fine until you tried to sell me ONE MILLION ADD ON SUBSCRIPTIONS after I just wanted to simply pay for one month. That add on process makes your website feel scammy.
Hi Kate, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Difficult to update my profile & payment info and do not like the inability to talk to someone in customer service!
Hi Margaret, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-010608 in your response.
I abhor the experience you've created. It feels sneaky and manipulative and I will try very hard to find an alternative ASAP.
Hi Jennifer, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010606 when you message.
This service is horrible. I changed my profile information, as I originally created it for my 70 year old mother caring for my sick father. When I changed this info, within days of creating it, I was removed from your service without a refund, valid explanation, or resolution. Then, when I tried to talk to customer service to get this issue resolved, I was unable to speak to anyone because I no longer held an account. I now am having to pay another $40 just to contact customer service. If I am not allowed to change my info, then it should not be an option. Obviously, caring for a sick parent is stressful, time consuming, and emotionally draining. Finding additional help through care.com should have been an easy and helpful resource to lighten my families load during this horrible time in our lives. I am extremely disappointed in the service of care.com. Your customer service is terrible, and I haven't even been able to speak with anyone yet!
Hi Jessica,
Thank you for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010605 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tj, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.