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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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You are VERY expensive and the Auto-Renewal is a major turn off for me. I can't wait to cancel this subscription as you are ripping me off.
Not sure why a subscription is required and not sure we are even going to find anyone to help yet!
Hello Fay, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010746 with your message.
The add on fees are ridiculous. One charge, process and move on. The automatic renewal is another way to charge extra fees if someone forgets to cancel.
Hello Joanne, I am sorry you are frustrated with the add-on offers. And auto renewal. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010744 with your message.
Calling a subscription "Premium" and implying background checks are included, only to show "add-on" services after the subscription transaction feels manipulative and disingenuous. Makes me trust your company less.
Hello Megan, Thank you for your membership and your feedback. I am sorry you felt that the background check fees were not clear. All caregivers are required to have an initial Carecheck/background to join Care.com. We do offer options for more extensive background checks depending on the need of the member. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-010742 when you message.
Site is freezing up on my cell phone. I had to go through the process 3 times to pay for the annual membership.
Hi Sherma, Thanks for the review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010738 when you message.
Kept receiving Javascript error code when trying to pay for subscription on phone.
Hello Lauren, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010733 when you message.
A background check should be automatically included in a membership. Care.com should incur the cost of the background check- it's your platform- you house the caregivers on your site- you should do the background check if you are offering care to elders, etc
Hello Karen, Thank you for your membership and your feedback. I am sorry you felt that the background check fees were not clear. All caregivers are required to have an initial Carecheck/background to join Care.com. We do offer options for more extensive background checks depending on the need of the member. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-010732 when you message.
Not crazy about trying to sell me more products than I need.
Hi Timothy, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Yes I joined for a year already on 12/29/22 paid on full, I longed out tried to long back in it wouldn't let me, said they would send a email for new password never did, so now I'm out 150$ some dollars and no caregiver for my parent, or able to message with one.
Hello Angie, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010720 when you message.
I can't get my photo to load in either format I've tried.
Hi Crystal, Thanks for the review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010718 when you message.
All the extra fees were not made clear before I signed up. It's exorbitant and makes the entire site seem like a scam.
Hello Allison, I am sorry to hear your feedback on Care.com. I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010716 with your message.
All of the optional/additional add-ons and checks after confirming the annual membership is off-putting.
Hello Rebecca, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010715 with your message.
Great application to find qualified people for the elderly!
Hi Lupe, We love hearing this! Thanks so much for sharing!
Clear easy to use and also opportunities to personalize needs or requirements
Thanks for sharing the love!
Thank you,
Care.com Member Care Team
I'm actually just getting started, so it would be premature to rate my experience with care.com at this point.
Hello Brett, Thank you for your membership and for the 4 stars.
I have people to contact already and My mom's condition is happening so fast immediate progress is appreciated.
Hi Carla! We love hearing this! Thanks so much for sharing!
The cost seems to take advantage of those needing help.
Hello Carole, Thank you for the 4 star review. We'll be sure to share your feedback with our management team.
Easy but waiting for responses to comment on effectiveness of website.
Hi Karmel, Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010687 when you message.
So far it's going well. I like that you have conducted background checks.
Hi Lisa, So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
You guys make it so difficult for us to figure out how to do something. Amazing! I have now paid for 2 accounts and can't figure out how to post a job and or find a personal assistant. Why cant you make this process user friendly!
Hi Lena, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010668 with your message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Andy, We appreciate your review. We'll be sure to share your feedback with our management team.