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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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I had signed up under my primary email to explore options as a caregiver/provider. I am now unable to close that account or even contact customer support and just keep getting redirected to pay for a background check. I had to create a new account tied to a different email which is inconvenient.
I thought some of the explanations were confusing and disappointed there is no number I could call.
Hi Debora, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number, REV-010940 in your response.
I don't understand how you reached the total cost I did not opt for background checks etc,
Hi Mary, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010938 with your message.
It's okay, but the subscription costs are hefty for what's being offered.
Hi Jordan, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
All these years that I have used this service, there has never been a customer service number for serious matters.
Hi Susanna, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-010933 in your response.
Perhaps a bit more could come with the free version?
Hi Lacey, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010934 with your message.
So far so good. I just sent messages so try me latter to see how that goes.
Hi Darlene, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Your pricing scheme is unclear. I'd rather pay a set amount for everything then to be asked to add items at a cost with every click
Hi Nicole, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
So far I haven't gotten anything except a $75 charge.
Hi Janelle, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010924 with your message.
Message I tried to send, got an error.
Then, under requirements for the caregiver, it had "college degree required"; when I never selected it & when I tried to select & unselect, it would stay selected. Plus I'm finding a lot of "ghosting" caregivers, based on reviews. Thx
Hi Tasavur, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010918 when you message.
Able customers want to talk to a live person via phone, not type on a keyboard, have cts in both hands. Think about it.
Hi Robert, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-010917 in your response
Put my job up without telling me, and made impossible to respond without upgrading. Then, after upgrading, tried to upsell for double the price with scare message about criminal history. Very manipulative site.
Hi Joshua, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010916 when you message.
I wish I had the ability to sort caregivers by star review.
Hi Janice, We appreciate your review. We'll be sure to share your feedback with our management team.
Dont know how tonavigate the site yet, not concerned about home pay yet need to hire someone quickly
Hi Valerie, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010908 with your message.
The job postings are fraudulent. As a care provider do not waste your time or money with this company. The platform is saturated with care providers who clearly are not all delivering excellent care. The 18 dollars for a background check will never be recouperated. After completely setting up my business profile, I was delighted to find that my profile was nowhere to be found on search results. A total waste of time
Hello Kevin, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-010893 when you message.
Not user friendly for understanding what you are paying for.
Hello Rena, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010891 with your message.
Making me "upgrade to premium" just to see a message from an applicant is not reasonable. What she is completely unsuitable. You should force the upgrade when i hire someone.
Hi Todd, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It's annoying be lead to think you can do anything besides write an add for free, only to find out that's literally the only free feature.
Hi Hanna, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership.
Too much 'add this to your subscription' junk on the front end. Very unappealing
Hi Lee, We appreciate your review. We'll be sure to share your feedback with our management team.
Flat rate prices for the day week. Details on min or max children they can care for. Also min and max hours they are seeking for a weekly family. Any allergies? (Mostly house hold) thank you! I pray this works out for us!
Hi Dawn, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010878 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sarah, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-010944 in your response.