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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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I just paid you and you make me go through 5 extra screens asking for more money? Will not renew.
I've done a few searches. The data looks good and the search function is nice. I've yet to contact anyone as I've just paid for the subscription.
Hello Sarah, Thank you for the 4 star review.
This feels very gimmicky so far. We shall see the results.
Hi Emily, We appreciate your review. We'll be sure to share your feedback with our management team.
This feels more like a dating site than a hiring site. The nickel and dime addons make it appear even more so.
Hello Kevin, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-01099 3with your message.
The add-ons should be included in the subscription costs.
Hello Michelle, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010994 with your message.
Very clunky to use, no option to just look for full time nanny, no option to go back and adjust premium subscription- would have elected for background check add on but moved forward by mistake and there was no way to go back.
Hello Katie, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010992 when you message.
Your service has been recommended to me. I like the detail on your website. I am looking forward to a great experience with the house cleaning as well. Thank you.
Hi Basak, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Way too many ala carte options, it's a bit overwhelming and expensive. Also, past people applied or were contacted just in the last week, and all of those applicants have expired. Where did they go? I am surprised with the money I just paid an archive file does not exist at the bare minimum
Hi Ted, We appreciate your review. We'll be sure to share your feedback with our management team.
Too many hoops and dark patterns to jump over. I am already paying for some of your service. Treat me a little more gently and don't try to optimize every dollar you can out of me - this is the fastest way to lose my recurrent dollars.
Hi Fernando, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Price seems a little high to test it out. There should be a 1 month grace period or welcome rate or something..
Hi Sarah, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It seemed as though I had no choice but to upgrade to premium. I would have preferred if that was explained better earlier on.
Hi Kimberly, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
To many add on parts to membership. It's already pretty expensive
Hi Dan, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Sign-up flow was terrible. Landed me off of the page that I was on.
Hi Drew, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REVV-010973 when you message.
Confusing and jumps around before you are ready to move forward
Hi Patricia, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010872 with your message.
WAY to difficult to purchase a subscription... had to click through 5 pages.
Hi Gavin, We appreciate your review. We'll be sure to share your feedback with our management team.
It was hard for me to understand what I needed to do.
Hi Barbara, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010960 with your message.
From the start, your setup and fee structure are very misleading!
Hi Peter, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
No explanation of how your company works. Where does the moneyI have just spent go? If you would respond with an explanation of how things work I would appreciate it.
Hi Barbara, Basic membership allows families to try our services at no cost, and you can:
Set up your account
Post a job
Search and view profiles of local caregivers
See every caregiver who applies to your job and view their profiles
Send automated “no, thank you” messages to prospective caregivers who have applied to your job and won’t be hired for it
Use site tools and resources — hiring guides and rate calculators for nannies, babysitters, and more
What your family can do with a Premium Subscription
A Premium subscription includes all of the features of a Basic membership, plus the following:
Contact caregivers directly to schedule interviews
Request and have access to results of all background checks
View and reply to applications and other messages received from caregivers
Access to LifeMart Discount Program
Sign up for the Unlimited Background Checks add-on
Discount on HomePay tax services.
Great but I think you made a mistake asking for senior care and not housekeeping
Hi Sonja, Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010946 when you message.
You changed my debit card more than the agreed amount. You never entered the promo code.
Hi Bruce, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010943 with your message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jonathan, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.