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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I hate that you force a paid subscription to look at the job applicants. I am sure you charge the job applicants a fee also.
I'm trying to get started and it's not letting me finish?
Hi Edward, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-011072 in your response.
If you run into issues or problems, with working through your site or asking questions, there is No Way to actually speak to someone for help.
Hi Mal, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-011071 in your response.
I looked and looked for information concerning consecutive hours required and only signed on so that I could figure this out. I still don't understand how the site charged me $20 in excess of the one month amount.
Hi Kent, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-011070 in your response.
I did not know I would need to pay for messages when I created a job posting. Now we have 2 premium accounts so that we can message back
Hi Mirka, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011067 when you message.
A lot of ads and pushing for add on services before even getting to use any features.
Hi Dave, We appreciate your review. We'll be sure to share your feedback with our management team.
Easy to search, have not sent any messages yet so I will revise review as needed.
Hi Nardos, Thank you for sharing your feedback! I am so glad to hear you had an easy time using the site. :)
Easy to register, but have not had a chance to use it yet. But will over the next week or so. Thank you.
Hi Mary, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
This is my very first time using it and find it to be easy to use.
Hi Thomas, Thank you for sharing your feedback! I am so glad to hear you had an easy time using the site. :)
Hi Lola, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Filter system does not allow to find available housekeepers.
Hi Leigh, We appreciate your review. We'll be sure to share your feedback with our management team.
Initial job placement and getting an account smooth and efficient
Hi Sunil, Thank you for sharing your feedback! I am so glad to hear you had an easy time using the site. :)
Getting used to navigating and registering. Glad there are many providers
My daughter found your site, easy to navigate, tough to find help like this we'll see how it pans out.
Hi Scott, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Haven't had much more than signing on so far. Seems to want payment for every change of the page. Hoping can find good care.
Too lengthy with all the add-ons you want me to subscribe to.
Hi Angela, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Should be a cheaper introductory price to try the service. Still undecided on how much I like it.
I want someone to stay with my mom overnight. If that's not available, I'm not interested in continuing. If it's a possibility, I don't see any way to select those hours.
Hi Claudia, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011018 when you message.
Hi Ana!
Thank you for sharing your feedback! I am so glad to hear you had an easy time using the site. :)
I was really looking to make phone calls. I am old school and like to get overview information about the company and how the process works!
Hi Vicki, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jo, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.