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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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I just stated using this site, so not sure on my experience.
I got Care.com for help for my mom. I had not had much luck with the help I got so I cancelled to
Only have my credit card charged 3 days later. You can only calle customer service if you upgrade to a
Premium membership! If I do get help again it will only be with ethical company.
Hi Laura, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-011151 in your response.
Great easy website and lots of people to choose from.
Hi Hannah, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I wish people would respond a bit quicker when someone is in a bind, but I don't believe that's Cares responsibility maybe just let people who really use this as a job to take full advantage of the platform for someone seeking help this isn't nonchalant.
Hi Amanda, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Wish the pricing was transparent from the start and it's trying to sell one add-on after another. Makes you not want to use the platform.
Hi Sarjoo, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Difficult to find favorites saved, and expensive so far
Hi Dalerie, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011141 when you message.
If you require an access fee, than you need to be up-front with it, instead of me wasting time going through potential caregivers and loose them when your fee schedule comes up and offers to skip the sign up for later... your service better provide a quality candidate.
Hi Colleen, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Ease of use would be 5 stars. It was easy to find several matches and feel confident in the quality of the candidates. However I felt the need to subscribe just to make the initial contact was slimy. I would much prefer to have paid a commission when I hired somebody. It would also be fantastic if through your website you could pay for workmen's comp, SDI, tax reporting... (for a monthly fee) instead of having to handle that separately. That would make a monthly subscription well worth it even after you've hired somebody long term.
Hi Patty, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
I did NOT want to purchase background check, but your site forced me to. It should be optional.
Hi Janice, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011133 when you message.
I seem to be able to only send one message at a time. I need to find someone fast and this is not helping.
Hi Teresa, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011131 when you message.
Most accounts seem fake as there are no responses. Signed up and didn't realise it would continue to charge me when the first 3 month period was up. It was automatically billing me for over 6 months by the time I realised, and when I asked for a refund as I didn't mean to sign up for automatic rebilling I got a no. They then told me they had cancelled my account and would not be charged again. I have been charged twice more, and when asking for refunds on those 2 months (3 weeks ago) - crickets.
Thanks for stealing my money and providing a useless service.
Hi Natalie, I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-011127 in your response.
All the extra crap at the end is so disingenuous. Stop trying to sell me stuff. It. Makes me thing that the people on this site are nothing more than mercenary and not "caring" at all.
Hi Tina, We appreciate your review. We'll be sure to share your feedback with our management team.
The cost is more than I'd like to pay and I'm hoping it is worth it by finding someone good.
Hi Krystal, We appreciate your review. We'll be sure to share your feedback with our management team.
I just signed up. But, the annual rate is really good.
Hi Stephanie, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I mistakenly thought i was signing up for a need for a caregiver. When I realized I needed to start over and sign up for 'need a caregiver' and not an actual 'caregiver'. I searched but there is no way to get a refund. I've tried several times to add a photo but it doesnt show up. This website is not easy to use.
Hi Bonnie, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011108 when you message.
When upgrading my account, the options listed monthly pricing, however when I went to pay, it charged the full yearly price upfront, not monthly payments which is what I was expecting.
I thought background checks were automatically done for everyone who is listed on your site, but during checkout a screen said I would have to pay $79 for background checks. This along with a few other "add on" options did not give me good feelings upon trying to register for your service.
Hi Deanna, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
All caregivers are required to complete an enhanced caregiver screening to include a background check called a CareCheck, which is based on the information the caregiver provides to us. It includes:
Social Security Number trace
National Sex Offender Public Website search
Multi-jurisdictional criminal database search
Federal and county criminal records search
Care.com uses CareChecks to help maintain a safe community and their results are not shared. Because our membership eligibility standards for caregivers may differ from your own standards for hiring, we recommend you always run your own background check as part of the hiring process for results that may include:
The most recent records covered by a CareCheck
Additional information such as driving history, traffic violations, and civil records
Your own copy of these reports (as CareCheck reports are not shared)
Visit our Safety Center for more information on the background checks available for purchase. If you have any further questions or concerns, please feel free to let me know or you can visit our Help page.
I've used this site before and have always had a good experience.
Hi Barb, Thank you for sharing your feedback! I am so glad to hear you had an easy time using the site. :)
New to this want to get info before I have to pay to see if this something we want to do.
Hi Karen, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011103 when you message.
It would be nice if the customer could respond to an applicant without committing to monthly charges.
Hi Amirah, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Too many attempts at getting me to pay more, and I signed up for Premium, but it doesn't seem to have gotten me Premium access yet.
Hi Sarah, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011087 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Edward, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011154 with your message.