On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
A little confusing as this is the first experience I have had with a service like this.
Way to expensive when childcare for longterm or short term is limited to looking at most for a month. After wards there is no need to further pay into a service you may never use.
Hi Mary, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Still looking to see how this go, but looking good so far
Hi Tearia, Thanks so much for the great review! I’m happy to hear you are finding the site easy to use! :)
I had to pay $400 just to be able to use the service effectively. I feel like you should SHOW you can do what is requested BEFORE asking for so much money. If I do not see results and QUICKLY, I will be asking for a FULL REUND. Just so you know. Maybe ask for a rating AFTER you actually do something, and solve a problem. People with problems want (and will pay for) solutions. What they don't want to pay for is someone's fancy website that does nothing. So stand and deliver.
Hi Amber, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I'm not getting any type of response and my husband has been on here for almost 4 weeks and the people or not responding to anything
Hi Vickki, So sorry to hear you are not having any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-011218 in your response.
Easy to post. Sign up was easy. I wish the job description character count was longer.
Hi Lora, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Had difficulty buying a premium membership, and there was no support phone line or chat service to help me out - only for premium members. I hope the irony of this is apparent. Once I managed to get my payment approved using an alternate network connection, I had to proceed through multiple hard-sell plugs for add-on services for additional money - very distasteful. Not loving the vibe of this site so far, and I haven't even tried to contact a care resource!
Hi Edward, I am sorry you are frustrated with the payment process and the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011207 with your message.
It was pretty user friendly and that is very important when trying to setup things for your children.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Web site easy to navigate however how to select caregiver instructions are vague.
Hi Dianne, Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011205when you message.
The website is very professional, secure, informative and user friendly.
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Thank you,
Care.com Member Care Team
Website had problems, and dont like the added fees after purchasing!
The Website gives the initial illusion of being free but in actuality, no caregivers are truly given because showing their pictures and their bios with no way to contact them is a bait and switch. I ended up paying for a one month subscription because we need the help, however then Care.com adds to the pressure and confusion with the way you state the background check "subscription" page. This could be NOT only more 'user friendly' but 'honestly' friendly as well. I'm disappointed.
Hi Jeanne, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011202 with your message.
I appreciate being able to see photos and read bios of potential caregivers. I do not enjoy the scammy feeling of the add-ons with phrases like, "No thanks, I'll pay $139 per check." When people are looking for family help, the last thing they need is sales pressure.
Hi Virginia, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I thought there was a free trial option. That option did not come up. I had a very bad experience with Care.com before, as we used no services at all, did not even try, but were still charged monthly.
Hi Robert, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
There seems to be a bit much as far as subscriptions.
Hi Cindy, We appreciate your review. We'll be sure to share your feedback with our management team.
I enjoy the ease of the site. Can't quite figure out how to navigate the background checks...at what point does that happen?
Hi Amy, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011189 with your message.
I'm here trying to look for jobs! I can see the jobs but can't apply for it and there's no explanation on how to
Hi Andreia, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-011187 in your response
All of these things that were add-ons. It would be nice to see the final cost if I were to select something or not. For example, I was seeing a $65 total for 3 months, but the way the thing for background checks was phrased, it seemed like selecting yes would have changed that to $60 total.
Hi Joe, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Annoying to even look at applications before trying anything else.
Hi Anand, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
You offer no customer service and you charged me about $400 and I have no idea why and it did not say prior to that the purchase is no refundable
Hi Sharlyn, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-011165 in your response
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John, Thanks for the review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011228 when you message.