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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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All the upsells are very off-putting. Background checks should be included. Why would you want to connect people to those who may have a dicey record?
Not user friendly for example I couldn't figure out how to find out all the benefits of a membership until I signed up first then I received e-mails telling me other benefits. Just would have liked to know up front. Did realize that I had to become a member before I could contact someone. I guess that's the point of membership to contact someone unless they contact me first, maybe, haven't experienced that yet. But all good now I have a month membership I'll see how it goes. Thank You
Hi David, Thanks for the review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011282 when you message.
Glitchy website, very difficult to cancel subscription. They make it seem like you are getting messages from candidates, it it's actually just care.com sending you a recommended candidate.
Hi There, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-011281 in your response.
I was pushed into subscribing for background check!
Hi Robin, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
This site is a money grab. This used to be free. I'm not even sure how much I am being charged just to see messages. I am very annoyed and dissatisfied
Hi Alyssa, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It says it's $12 for a year and the charged me $155?
Hi Tana, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. You are shown before you purchase the membership you choose is billed in full. If you select the 12-month option, you are purchasing the full 12 months.
This is all new to me. I don't understand what part is free; since you request to sign up for premium before reading a message. Also, I wasn't finished with filling out profile and you posted after review on your part. I feel like I am trying to play catch up.
Hi Laura, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Super difficult to get to results of job applicants. Too many forced wizards.
Hi Marisa, We appreciate your review. We'll be sure to share your feedback with our management team.
Hi Julia, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
A bit pricier than I imagined unfortunately. I really hoped that I could have paid monthly instead of paying in full.
Hi Neveen, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I changed my mind on doing the 3 month subscription where I had already applied the 20% off code and went with the 1 month option. The 1 month option checkout did not give me the option of reapplying the 20% off code, so I was charged the full amount. I would like very much for you all to fix this issue. Thank you.
Hi Rebecca, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011265 with your message.
After buying your membership, I was not given the option to start searching profiles I was sent by Care.com based on my "free" initial post.
Hi Lorena, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger if you have any questions. Please include Reference Number REV-011256 when you message.
It has been a bit confusing but hopefully we will understand the process as time goes by.
Hi Noel, Thanks for the review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011253 when you message.
Not happy with having to pay for premium when I'm not sure this is the service we are looking for.
Hi Barbara, Thanks for the review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011245 when you message.
I feel that you presented the fees in a deceptive way. Fiat it says $30 something for 3 months, then I'm supposed to enter a code to get 20% off, then it's $60 something plus more for a background check that I cant opt out of. So I close it and go back to the beginning and all the choices are blank. Then I go to the show all and the top ones ar not the ones I chose. I have received nothing in my email telling me how to communicate with these people. I feel like this is a fake scam outfit that I have lost money to. If that is not the case, contact me immediately. Also, you cannot mail anything to my street address. I get mail at the Post Office, but it would not let me enter that
Hi Charlotte, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011238 when you message.
Nice to see a significant number of caregivers to reach out to.
Hi Tony, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
I'm trying to find a caregiver. No phone options available & website is difficult to follow.
Hi Joanne, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-011232 in your response
Before payment it showed 20 possible people.after payment Nothing
Hi Deborah, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-011233 in your response.
No easy to navigate and reach out to sitters in specific zipcode. The location for care and my home address is different.
Hi Christina, Thanks for the review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-011230 when you message.
It really bothers me that the site pulls you in and then makes you pay to actually be useful... and then just made me pay $154 when it was defined as "$12/month and can cancel any time." It feels like a lot of taking advantage of people who are trying to find help.
Hi Ray, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sarah, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.