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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Don't know yet, I sent a message and this rating came up.
I believe it would be more fair for me to be able to find out if some of the people who have showed up on my inquiery were actually available. No dates are seen so I am hesitant that the ones I am seeing are probably years old
Hi Stella, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010867 when you message.
Website keeps timing out, couldnt connect to facebook to upload photo or even upload a photo from my computer
Hi Karolina, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010865 with your message.
I paid for a month subscription and you are scamming people to pay over a hundred dollars to send a message
Hi Joey, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Add on requirements were not explained at the outset but make sense. Good variety of applicants offered
Hi Anne, We appreciate your review. We'll be sure to share your feedback with our management team.
Wonderful options so far as I am new to searching for a nanny. Hoping I find the right care for my little!
Hi Angelena, Thanks so much for the great review! I’m happy to hear you are finding success with the site!
The fact that you have to pay in order to respond to messages
Hi Nastassaja, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership.
Lots of care givers and useful information but lot of fees too
Hi Crystal, We appreciate your review. We'll be sure to share your feedback with our management team.
I was somewhat confused after I entered my payment info by the add-on service offer for back-ground checks for an additional charge. Prior to deciding to pay for the subscription the information on your website said that all attendants were background checked prior to posting on your site, so why would I need to buy an additional background check? It is concerning and makes me second guess my choice to pay for this subscription.
Hi Cherie, All caregivers are required to complete an enhanced caregiver screening to include a background check called a CareCheck, which is based on the information the caregiver provides to us. It includes:
Social Security Number trace
National Sex Offender Public Website search
Multi-jurisdictional criminal database search
Federal and county criminal records search
Care.com uses CareChecks to help maintain a safe community and their results are not shared. Because our membership eligibility standards for caregivers may differ from your own standards for hiring, we recommend you always run your own background check as part of the hiring process for results that may include:
The most recent records covered by a CareCheck
Additional information such as driving history, traffic violations, and civil records
Your own copy of these reports (as CareCheck reports are not shared)
Visit our Safety Center for more information on the background checks available for purchase. If you have any further questions or concerns, please feel free to let me know or you can visit our Help page.
Need housekeeper received 2 one of which is a nanny
Hi Judy, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010841 with your message.
Had to refresh twice. Cumbersome to navigate, and not clear on direction.
Hi Peter, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010838 with your message.
It helped that I was able to list requirements that matched my needs.
Hi Frances, So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Was told one price to upgrade and then charged a different price when i went to put my credit card in.
Hi Lori, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010835 when you message.
There are only 2 registered possibilities for housecleaning. I paid for this service thinking there would be options. There are basically no options and I am out $60+ and nobody to even consider for cleaning.
Hi Cinnamon, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-010836 in your response.
The website charged my card and would not allow me to go any further. I had no way to contact anyone. I ended up signing up again which cost me an additional $105.48 plus the $45.48 I spent yesterday. This site was recommended to me but the ease of use is not available.
Hi Pam, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010834 with your message.
I could not sign up for premium using several different browsers and there is no support I can contact for trying to sign up. It felt ridiculous!
Hi Robin, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010833 with your message.
I only need a driver. This option was not offered at first
Hi Suzanne,
Thank you for reaching out! At Care.com you are able to list a job and edit the posting for the exact help you need! If you are only looking for transportation, you can specify this through the posting. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010831 with your message.
Disappointed to be re-directed to pay for the website service when pressing the message button for a potential candidate before having any communication
Hi Scott. Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership.
We are looking for a caregiver for our child and after filling out the required fields to begin, they sent us pet caregivers. I am trying to rectify this situation to no avail. Is there a live Chat or phone number I can call?
Hi Patricia, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010811 with your message.
So far it would not work on the phone. I keep getting an error. So I did it on the computer and it still gives an error so I'm paying $60 for a site to find a sitter and it wont let me.
Hi Shannon, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010810 with your message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rod, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010869 with your message.