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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Well, tried to edit my job posting and it wouldn't save. Then you asked me for my opinion right after that, so there you go. Would also be great if you could edit the visible fields when doing a search. In other words, customize what info you're seeing in the list view when searching for childcare.
The reason I gave a one rating is because, I've been trying to find and hiring a tutor for my son. I have an account as a caregiver and one as a family member looking for a tutor, it wouldn't let me switch from Caregiver to family member and then so I had to pay two different three different fees one to become a back to become a caregiver second one to hire a tutor and then to upgrade. I'm not too happy about that
No information about costs or subscribing with out the upgrade. Uncomfortably sneaky. Choices should be available.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Need to update password to use app and the link isn't working
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013538 with your message.
Too many drop-down boxes covering info, so have limited viewing space.
We appreciate your review. We'll be sure to share your feedback with our management team.
Difficult to simply tie into pet services only. Unclear if providers are available and what price per visit or how to call administrative service to clarify.
Hi Janice, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013534 with your message.
Hi Auro, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-013532 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Didn't like not knowing up front that I'd need to subscribe to be able to contact prospective care givers.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. We wish you luck in your search for care.
I think that the price to pay for membership is very pricey, when you are a single mom of 5 kids trying to find adequate & safe childcare
Hi Dawn, We appreciate your review. We'll be sure to share your feedback with our management team.
I don't like being hustled into Premium membership without any obvious escape options.
Hi Tristen, We appreciate your review. We'll be sure to share your feedback with our management team.
Didn't realize I had to pay to reveal any information about my applicant.
Hi Sue, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
The pop-up boxes about add-ons are endless. It almost defeats the purpose of paying for a subscription.
We appreciate your review. We'll be sure to share your feedback with our management team.
I don't like being asked to add other features though. Keep it simple…
We appreciate your review. We'll be sure to share your feedback with our management team.
Too expensive. So many hidden fees. Charges for the entire year instead of the monthly rate. I feel it's very deceptive.
Hi Wendy, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013497 with your message.
Frustrated that I need to pay to use a service that should be free
Hi Kayla, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013492with your message.
Thanks for sharing the love!
Thank you,
Care.com Member Care Team
Hard to use web site. Find a person then loose them getting membership
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-013481 when you message.
Too many add ons, why did cost 100.00 just to access your care people?
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
All these added fees to gouge desperate parents trying to find quality care for the babies is disgusting!
Hi Jamica, I'm sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013473 with your message.
Help files lack details on billing processes to reflect Care Com's business professionalism and ethical practices. Care giving requires human contact.
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number-013465 with your message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013549 with your message.