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Care.comReviews 12,031

2.6

From the business

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.


care.com
Founded in 2006
Dallas, TX
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Care.com Reviews Summary

The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.

This summary is generated by AI, based on text from customer reviews

service
372
value
375
shipping
125
returns
183
quality
683
This company responds to reviews on average within 1 day
Illinois
1 review
24 helpful votes
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I received a text message saying I was selected to watch a so called mothers daughter who was in a wheel chair moving to my area and paying $30 hourly. Mom is a Christian abd self employed and deaf. REALLY!

Wants to send me a check to pay myself and give portion to wheel chair third party. To sad for words really that folk got to stoop so low and TRY to play on others for money. Indeed job posting need to check folks and CARE.com needs to check folk's.

My friends in fraud department at police station say they have had numerous complaints so I gave them mine. They think they slick but ain't nothing hid from God. Christian should know that!

Date of experience: June 26, 2016
Pennsylvania
1 review
20 helpful votes
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I believe that most of the jobs posted, they are creating themselves and are not real. The wording in most of the jobs is too similar word for word. Scan through the available jobs in a category and read the similarity in the wording. It is not every one, nor is it every word, but the majority are similar in wording. I think that they do however, throw a real job in once in awhile to keep it legit. I have talked to other caregivers as well as employers and they are also in agreement with this.

Date of experience: June 24, 2016
North Carolina
1 review
24 helpful votes
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Even if it's called a "1-month subscription", they will auto renew. Even if you check off that you hired someone and want to downgrade, they will auto renew. Paid for background checks, and they delivered NONE that I requested.

Date of experience: June 23, 2016
Wisconsin
1 review
20 helpful votes
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I've tried twice to create a profile and complete the process of signing up. After I spent time creating a carefully thought out profile, I got to a screen showing my mother's name and asking if I recognize this, so I clicked continue. The next step had me determine whether I recognized a phone number from a list, a city where I've lived (one of the choices being somewhere I lived in 1981), and a list of street addresses. I answered appropriately, but honestly, I've had so many phone numbers in my life, one of the listed could have been mine at one point. After making those selections, I got a screen that said I was unable to complete my enrollment at this time, with an error code and a link to contact their customer service department, which only led to the FAQ page. In hindsight, I'm wondering how in the world they had my mother's name and the city where I lived in first grade after my providing my email address, address, phone number, and birthdate. Very alarming, indeed.

Date of experience: June 23, 2016
Texas
1 review
21 helpful votes
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Completely unprofessional and frankly just not nice! I do not recommend using their service to anyone. Save yourself a headache and stay away!

Date of experience: June 23, 2016
California
1 review
20 helpful votes
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This is written from the job seeker end. There are very few things you can do on the site without donating money (if you get a subscription, it also auto-renews each month). For certain job positions, it forces you to pay for a background check or you cannot sign up for the service. It also makes you pay in order to get your profile. It is very misleading. The amount of scam emails and texts are alarming. I applied to about 20 jobs and none of them replied, when I have multiple years of experience. Don't waste your time seeking for jobs on this website, though I don't know much about how it works finding them.

Date of experience: June 22, 2016
Illinois
1 review
21 helpful votes
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The ONLY contact for jobs that I received through care.com were spam texts. Just so you know, NOBODY should offer you a job nannying unless you have first met them AND their children. I would get lots of texts from people claiming to be moving into town soon (red flag) and needed a nanny ASAP for weekends at a ridiculously high pay rate. DO NOT BELIEVE THESE SCAMS!

Also, I paid for a background check, and whatever service care.com oursourced to was also not reputable. My background is clean as a whistle, yet they had trouble with mine... I suspect because I did NOT sign up for the subscription services.

Any reviews need to come from people who already have a care.com account, so unfortunately, many of the people I've babysat for couldn't post a review because they didn't want a care.com account.

My advice: Get to know your neighbors. Post your experience & availability through a Facebook group. You'll have better luck.

Date of experience: June 22, 2016
Florida
1 review
21 helpful votes
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I purchased a one year subscription for $156 for care.com. I contacted 2 individuals for a housekeeper position. One person was a no show times two, the second I couldn't understand the slurred speech. I decided to go with a local company. Three days after subscribing Icalled Care and told them I wanted to cancel. After much back and forth they agreed to give me a complete refund. The next month they started charging my credit card again. After an hour on the phone they refuse to cancel the $45 a month they have been charging for 5 months. I'm going to have to cancel the credit card and get a new number. STAY AWAY THIS IS A SCAM

Date of experience: June 22, 2016
Denmark
1 review
21 helpful votes
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Care, com have wasted so many peoples time and stolen their money in return. It is unbelievable to me that they are having a legal business model! The site is a dishonest disgrace to all the great peer to peer online communities out their.

Date of experience: June 21, 2016
Massachusetts
1 review
23 helpful votes
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Fraud
June 21, 2016

Keep getting fraud emails about deaf single mothers with kids in wheel chairs who need care and for me to pay for their wheel chair... extremely skethcy and offensive

Date of experience: June 21, 2016
New York
1 review
24 helpful votes
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What everyone is saying is correct! I was on the site 4 months. I got no replies to any of my applications, no phone calls, and no offers. I didn't pay for any of the advanced services, Thank God, because from what I can see, they steal from you and you get nothing in return... what did it for me was the constant weekly harassments from fake numbers and employers offering fraudulent jobs or money offers. Goodbye forever Care. Com. I'd never recommend anyone to your site in this lifetime

Date of experience: June 20, 2016
GB
1 review
18 helpful votes
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They continue to bill after you have cancelled your subscription, or at least, did in my case and I see in others too. They do not provide email confirmation of cancellation routinely. I would just say if you are already using this site that it's not enough to cancel via the website's link, you must get written evidence from them that you have cancelled so at least when you need to try to get your money back if you are fraudulently billed later it's a clear case.

Date of experience: June 19, 2016
Kentucky
1 review
27 helpful votes
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Horrible Changes
June 17, 2016

Why did they change the site to where you have to pay for a membership in order to apply for a job and actually be able to communicate with the family? I've been sending out applications for 2 weeks, wondering why no one has responded. If I could afford to pay $20 a month to apply for jobs, I wouldn't need a job.

Date of experience: June 17, 2016
Connecticut
1 review
22 helpful votes
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I have a membership on Care.com as a caregiver. A client sent payment using the WePay service but the payment never posted to my bank account. Care.com says they can't do anything. My bank assures me that the problem is not on their end. I requested a refund of my membership and I was denied. I worked hard and deserved to be paid. This is not the client's fault so I will not ask them for payment.

Date of experience: June 17, 2016
California
1 review
18 helpful votes
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Sucks
June 16, 2016

Why is everyone that has contacted me a fraud? Your site is full of $#*!.

Date of experience: June 16, 2016
New York
1 review
25 helpful votes
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BEWARE!
June 15, 2016

When providing Care.com with your credit card you will automatically be billed for a one month subscription which AUTO RENEWS. It appears you can cancel without difficulty on the site - though not yet certain the cancellation will go through. A phone number to call Care.com to ensure cancellation is NOT readily available on the site!

Date of experience: June 15, 2016
Alabama
1 review
24 helpful votes
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SCAM!
June 13, 2016

I would not recommend this site to any body out there, care.com not only put me but my family at risk. I was dealing with a fraud and luckily, they were too suspicious and it aloud me to catch on. Care.com allows any body to view and contact you without having a back ground check themselves, not worth the risk. I was sent a check for $2,470.00 right up front and did some extensive back ground search on the address, name, and phone numbers and it was a scam. Lady said she was moving to my area and needed a nanny to watch her 5 year old daughter name karen who was wheel chair bound but a lot of information I was receiving did not add up, I asked for pictures an a address to the house and they would not give it to me, so I ended up telling them I could no longer work for different reasons

Date of experience: June 13, 2016
GB
1 review
17 helpful votes
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Waisted £19
June 10, 2016

At first I thought Care.com was great you can sign up for free... my naivety took the better of me... nothing is for free, you have to pay to apply for the jobs (petcare). Which wouldn't be a problem if all the jobs were real and the site was easy to use... since after just 1 day of use the site no longer gave me an option of having a profile picture. This sounds stupid but not many people would accept someones application without at least seeing their face. Basically wasted my money... wish I'd have read these reviews before signing up!

Date of experience: June 10, 2016
North Carolina
1 review
16 helpful votes
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Don't trust them
June 10, 2016

There is women on the site named Bailey downum or atleast she says. She will want you to watch her son Ken she will give a while back ground on ken and then give a sob story that someone in her family passed away, she will then say she's going to send you the first week pay of 300$ and than say I will send you extra to pay my rent and my bills while I am away at the funeral. The check is fake the whole thing is a scam they want you to cash a fake check and send the rest of the money, you will get in trouble for it don't do it she's a scammer! Thank god I realized the it was a scam before it was to late. She will try to force you to do! But don't do it! Beware of the scammers

Date of experience: June 10, 2016
New Mexico
1 review
22 helpful votes
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I'm reviewing as a job seeker. Care.com sells itself as an easy and free way to find a job. The website itself typically runs smoothly and all, but it constantly harasses you to upgrade to their paid subscription program. Every single time I pull up my account page and sometimes even just logging in or going to another part of the site, I get an offer to upgrade. There is no "don't ask me again" option so there's no way to make the offers stop and it's very easy to get irritated. I thought that without a paid membership I could apply to listed jobs and the person who listed it could reply back. Seems like a very basic thing right? Wrong. You can apply to the job, but the other person has to have a membership in order to reply to you. If they do happen to reply, you then need a membership in order to even open the next message. You need to pay for the premium version for even basic communication. Why give me the option of sending out a message if I have to pay to see the response? Not cool. It's like they're using the potential of a wasted opportunity or missing out on a job to manipulate you into paying. And providing the job lister or seeker you contact with a private email so you can communicate outside of care.com is strictly prohibited. Very shady. Clearly a way of forcing you to use *their* service so that *they* can profit. Also, I get about five emails from them per day that are basically just advertisements. One came through today at 3 in the morning. I get those, but if someone contacts me about a job, I get nothing whatsoever. Email alerts for when someone messages you come with a paid membership only. They make it extremely difficult to unsubscribe to their daily barrage of useless emails. Basically it's totally not worth it unless you want to pay for every single tiny little feature. From the perspective of a job seeker with no money to pay for the subscription, I found it pretty much unusable.

Date of experience: June 10, 2016