Care.comReviews 12,031

They take your credit/debit card number as if it's for ease of paying the person who helps you. Then they take out a LOT of money supposedly for background checks on the people you choose. You don't get to choose where the background check is from or see if you can find a better price. Your money is gone. Well, I just sent a message to a woman and there went a bunch of my money. I've written repeatedly that she moved out of the area and was NEVERR GOING TO BE HELPING ME! So, no background check was needed nor ordered by me. I check the profile of a second person, knew that wasn't a match and now they ask me to review both women! Are you kidding me? I'm still disabled, sitting here in pain and not able to get around, I've got no help and now I've got less money. I will never look at their site again! I suggest you do the same.

OMG what a joke. If I could give -1000 stars I would. I first tried this service for a maid and got psycho maids corresponding with me... stopped that search. Five years later an LVN recommended I seek a Care Giver for my elderly father on Care.com. OMG this time the search was worse. Not one CN, not one LVN could I find.The only people I found were individuals with a few years experience and no education, no experience, no medical or care training... really? And yet the ad states qualified personnel. The moment I thought I was ready to set up an interview, I learned the gal was not certified at all like she said. This site is not governed and is full of shady characters. It makes me really sad that it is so dishonest for those that care for vulnerable children, those with needs, and the elderly. STAY AWAY! Omg they are bad and their customer service simply does not respond in professional manners. I can't believe they are still in business. And I can't believe any of their contractors can get a job the way they are unable to spell and write a note to an employer seeking to land an assignment. It's like they scraped the bottom of the barrel. So sad.

Having been a pet-sitter on my own for over 20 years, I made an account with Care.com. I applied for 15 jobs, got one response. After an interview, and feeling that I definitely had the job, I had a request for a background check by my potential client, which I approved. After about a week she replied that Care.com had said I REFUSED it! A total and complete LIE! So I looked up on my account how to do the background check, And I'd have to " upgrade"my account--$$$ and pay $59 for the background check. Which, my potential client said she was Also being charged for!---What a scam and rip-off! A background check only costs $20 in Pa, as I've had over a dozen done for elder care and working with children jobs... This company is a SCAM!---Do Not Recommend it, at all!

See Below directly from care.com, after I tried to apply for a job as of 10/17/16, what crap! Before charging credits just to apply for jobs I applied to numerous jobs of which only 3 legit people hired me. Most did not respond and most that did were scammers or wanting something for nothing. I am not going to pay for something that will more then likely not have a return on investment on top of paying for background checks and the time it takes to update my profile and apply to jobs. I hate their new format cant go back and glance at the job details once you applied. I had to start copying the information from the potential clients profile in a draft email to save for reference if that person contacted me back. Once the potential client closes the req their post disappears so you have no idea of knowing the details and the amount they are willing to pay.

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Most people complaining here need to remember that Care.com gives opportunity for people looking for job as the employers to find right place and person to work with.The site is well managed and the only downside is that everybody needs to pay in order to communicate with each other on monthly basis or per year subscription. Most people forgets that it works as a self advertising and all ads here or anywhere else are paid nothing is for free. You found your babysitter or caregiver or person to work for you be glad and cancel by calling it takes time but it can be done also on website itself, just select your preference settings in account to basic. I am Care.com user and I see not many responses all the time but yes you can find right person and there is a lots of info about people here, including paid background check, dont expect freebies for someone doing job for you.Of course Care.com cant be responsible for people showing up on the job who are not qualified or for most of families trying to slave people working for them with giving them more to do than can handle for same rate.So to all stop be cheap, all this work requires more responsibility's than your money can buy. This site is helping people to communicate in the world where there is no good jobs so work things out the right way and stop giving bad reviews for your careless behavior of forgetting to cancel your subscription after you found the job or you found right person to work for you.

Care.com misleads consumers and profits off of busy parents. A one-month subscription is actually an infinite subscription because buried in the fine print is language that allows the company to "automatically renew" the subscription every month thereafter. My credit card was charged around $40 every month for many months until I noticed the erroneous charge on a statement. As a busy working mother, I do not have the time or mental energy to comb through every charge every month; Care.com knows this and counts on it. Erroneously charging people who are looking for help is at the heart of their business model. Use community sites, church bulletins, or local avenues to find caregivers as much as you can instead of this predatory service.

Their response was I should have read the small print, which said they would continue to auto charge my credit card until I terminated my membership. Why you do that, when I paid a much larger fee to just having one month membership?. I terminated my membership, but they continued charging my card for damn near a year, despite my terminating Again and again. Afterward I would receive subsequent emails that attempted to offer me a six-month rate of just $50, if I would continue my membership offers I declined. Yet care.com continued gouging me for many months! Other than approximately five months of membership in that time, there was no charging that I ever authorized!

In July care.com stopped charging me by the month in favor of the rates of a six-month membership (though, of course, that is still with the unspoken caveat that care.com will continue to charge me every 6 months unless I cancel my membership. Worse yet, upon canceling my membership, care.com blocks me from the site and does not allow me to continue to use the full 6 months I already paid!

According to care.com, FAQ does not even offer any way for the members to remove their credit card information, so they can prevent the continued fraudulent billing! Run for your lives before you use this company!

Care.com sucks here in Missouri. I have applied to many jobs and never hear a word back till this job where I got taken for. There needs to be a screening g system of these people or care.com should be liable for loss. There is no one to call and complain to and I've tried verifying my phone number with no success and when I contacted care.com they were no help. I am not happy with this sight at all and why should everything on here cost it's a total scam. It's not about helping families and care givers it is the ultimate dollar for the big shot of this websight. It's no good don't sign up.

This company is illegal. They really should be stopped by law enforcement.
I purchase a one time membership. They kept auto renewing my membership and charging my credit card without notifying me.
It was impossible to get through to a human being over the phone. They responded to my written inquiry stating that they don't issue a refund. I didn't authorize the payment to begin with, and I am not asking them to refund money that I agreed to pay them. They are a group of thieves. They really should be arrested. The whole service is a scam.

After being a member of care.com for over 6 years, I logged in the other day, as I do from time to time when I need to make extra money, and found I now need to pay so a family can view my application? Most of those going to care.com do not have much money to begin with and some depend on the extra jobs they get from care.com. Very disappointed they would treat their long time customers this way. I used to even recommend it to parents looking for sitters. I moved over to sittercity.com.

I'm a college student, and I signed up for care as a caregiver and tutor. After applying for one job, Care informed me that I would have to pay for a premium membership in order for the employer to VIEW my application. I am not going to pay $20/month for the *chance* to maybe score a job that pays $10-$15/hr.

A few days later, I was contacted via text by a potential employer who claimed to have found my profile on Care. They offered me a job caring for their 58-year-old sister with no disabilities. Odd, I thought. They only communicated through e-mails and texts which were abhorrently error-ridden, and they hired me without a face-to-face interview. When I tried to call, there was no answer. Just an automated TextNow voicemail. (Not even a real cell phone. Suspicious.) They then insisted on sending me a check for $3000 in order to make some purchases at the pharmacy and make a payment on a new apartment. I knew that I was dealing with a private employer and not a company, so I let some of the unprofessionalism slide. (A mistake.) The employer said the check was sent. A week later, I had not received it, and the employer informed me again that they would be sending the check that day.

By this point, I decided to trust my instincts, and I declined the position. A few days later, Care sent out an e-mail warning against scams like this. Luckily, I called it off in time to avoid falling victim of an online scam.

My main concern is this: how did the scammers get my contact information in the first place? Neither my e-mail nor my phone number is listed on my Care profile. This leads me to believe that Care is not as secure as they would have you think.

Note: a few days after being first contacted by the scammer, I received a text from another potential employer from Care. The text was formatted identically to the text from the first scammer, just with different names and salary amounts. I had told them that I could not accept the position as I had already accepted another. Looking back, I believe this may have been another scammer.