Care.comReviews 12,031

I joined Care.com almost a month ago, but have had absolutely zero response from any jobs I've applied for. I feel as if I've simply thrown my money down a black hole - that Care.com is apparently just a money pit rather than a service to help people find employment. When I first joined, it was not made clear that you have to upgrade in order to see responses to your applications, which to me is underhanded. It feels like Care.com is preying on anyone using the site to find employment or to find employees. In other words, it's a scam.

UPDATE: I have filed complaints with the FTC (FTC.gov), the Massachusetts Attorney General, several other online complaint sites like SiteJabber, and I have disputed the charges with my credit card company. I will be filing a complaint with the Better Business Bureau and anyone else I can think of in order to get the word out that Care.com is nothing but a scam/fraud and to help prevent others from getting ripped off like I did.

After being with this company as a service provider they suddenly cancelled my account! No reason. I was paying them every month and had terrific luck and reviews. Then boom! I'm out! Funny thing is I'm getting calls from people I spoke with 3 months ago and my business has tripled! Guess I won you morons! Beware that they will cancel you for no good reason and without warning. I've filed two reports with different agencies regarding care.com. I have in writing that both state agencies are 'well aware of egregious activity on behalf of Care.com' HA! Keep it up you morons in Waltham.

I signed up for one month to test this service out. I didn't find the home care candidates I was looking for and I was inundated with emails from all kinds of people looking for work. I canceled my membership almost immediately. 4 months later my husband noticed charges on our bank account from Care.com. When I contacted them and explained that I had canceled months ago and had not used the account they offered to refund one month of charges but refused to refund any of the other months even though the account hadn't been active in months. They are completely comfortable taking money from people who are already struggling trying to raise children. It is contradictory to what they say their business is about. I am out hundreds of dollars and they didn't help me find viable candidates for home childcare. What an awful experience.

I found someone named stephen pedro. Be careful with this person. He contacted me to clean his apartment and sent me a check in advance for my first week of work. He pays $500 but i received a check $2800. He wanted me to deposit and then he wants the rest of the money to send him in tx. ( david gybson) I reported this to the police Department. Check was fake. The company of the check is van wall equipment. Be careful with this kind of people.

After being on care.com building my reviews and working for people, having perfect reviews I get an email saying my account is CLOSED and no reason is given and they are quick to say they are not required to give a reason. I have no complaints or issues, quite the contrary I had several people contacting me about wanting my babysitting services. Most don't pan out but I see each one through just in case. I was shocked to find out that my account not only was closed but they would contact everyone who was in contact with me to tell them that they closed my account. The insinuation that I had done something wrong is pervasive and unacceptable. But don't take my word for it, google it; lots of paying customers have had their accounts closed with no refund and no reason. This company is a SCAM to take your money not to actually provide a service. The should be ashamed of themselves.

I singed up 2 years ago looking for business for my up and comeing cleaning company. THE ONLY people that Contact me are SCAMMERS. I STILL get them all the time. I just got one 5 mins ago text my phone and tell me that they are moveing into this house and want it cleaned before they get there, then proceed with some story about how someone is sick, and that's why. May sound like I'm heartless but I fell for the BS twice now. Luckly I'm smart and didn't do anything. But I had one women who was in a wheelchair disabled moveing from FL was going to pay me $300 a week. And she would mail me the checks. YEAH... OK. Then I had another one same kind of story from TX who wanted to know WHERE I LIVED and a bunch of personal of info. Anytime I tried to CALL no answear on both. But they where very isistant they needed check referances. But never once could pick up the phone or answear questions I asked via email. CARE.com is a JOKE. Don't fall for it don't trust ANYTHING on it.

I signed up for a 3 month reduced rate trial period and after the first month of full-price monthly payment I got online to discontinue the service completely (there was no obligation to use the service at all, past the trial period) and Care.com continued to bill me each month! Finally, they caused an overdraft in the account attached to their billing. After searching far and wide for a phone number (there is NOT one on their website), they DO NOT want you to call, they refunded the last month and nothing else! Not the overdraft or any of the previous 11 months they had charged!

The people you hire are all EXPECTING to get top dollar for babysitting (only $3.5 less then what I make in an hour)! While the sitters I met were nice, they were deluded to think they'd make what they were expecting (I live in a rural, blue-collar area), so the rates Care.com told them to get were unreasonable. Absolutely everything you do through that service is extra costs.

There customer service is deplorable and dishonest.

Not happy at all with this site. I got a year's membership and because I purchased a year all at once, as well as used a promo code, I did have a bit of a discount. Currently, I am trying to find a sitter for a date night or two. I posted a job and immediately reached out to a sitter (#1) through a message on the site, a week and a half later, still nothing. As soon as I posted the job, a thirty something (sitter #2) answered it via messages. We went back and forth in the system's messaging, called and text a bit. I interviewed her at my house. Not knowing how to take a post down, I had a couple of days of inquiries. A couple of them I saved on my favorites. Two days after the mentioned sitter (#2) spoke to us at our house, I contacted her and apologized for just then figuring out how to take a post down and had done so accordingly. She messages back on care.com "no prob". She had known she was sitting for us on Friday while she was at our house the previous Sunday. While in the middle of cooking dinner in advance for the kids, them getting off the bus and cleaning the house, she leaves a text (no message on the site and no phone call) that she's sorry, she can't make it because she was working. This was at 3:15, I saw it at 3:25 and she was scheduled to be at our house at 5 PM. Sitter #2 alone caused me to contact care.com. Of course, I can't get out of the year membership because of the iron clad, extremely wordy, contract I have with them. Then they responded with gas lighting, putting the blame on me while condescendingly posting articles to me about choosing a sitter. Things that I already had done. All weekend long I went back and forth with another woman (#3) and have gotten nowhere with her as well. She was one of the sitters that responded to my previous job posting. I turned her away because I thought I had a sure thing. I still thanked her and told her that maybe in the near future. In our messaging back and forth I found out that she's never even been to my little town. She suddenly had every excuse to not meet with us, even when we agreed to meet somewhere very public in broad daylight on a Sunday. I dropped that when I saw I was getting the run around. The latest last night is #4. I just sent her a brief message last night, haven't heard from her and doubt if I ever will.
Just don't do it. I'm horribly disappointed with care.com.

I have sent the following message to the care.com team. I am completely serious. ****I will be filing a law suit against this dangerous scam of a 'company!' BEWARE!****

"Your site has proven to be corrupt. My personal experience has been one of foreign frauds using the site as a way to traffic monies through the Walmart bill pay system. I have submitted a ticket and filed a local police report, but to no avail. Now my private phone number has been compromised and I was instructed by one of YOUR team members to have MY cell phone service to change MY cell phone number! SERIOUSLY?!?! THAT IS THE BEST THAT YOU CAN DO?!? I AM IN THE PROCESS OF REPORTING *****YOUR CARE.COM SITE AS A DANGEROUS AND FRAUDULENT SITE!***** ------A VERY UNSATISFIED & ANGRY CUSTOMER!----- PS: My RETAINED Attorney will be following up! Please Rest assured of this.

Don't fall for this scam as I did. I quickly found out that you gotta keep paying money to possibly make money with care.com. Luckily I picked up on their trends right away and only lost out on $60 for a background check. I stayed up for hours applying for different jobs to only get no responses. People had looked at my profile within a few days, but I couldn't see who they were and later found out that in order to correspond, I have to purchase a subscription. Wow! Not even a two week trial period to try it out to see if it is worth it. Uhm... Care.com, I need to make money not throw it all away for the unknown,,,, Also, 2 months after I first signed up, those same jobs were still there many of which were one time jobs of which the date passed. I logged in today and all of those old jobs are still there, nothing new. Pay to view expired jobs...? My momma didn't raise no fool!