Care.comReviews 12,031

Among other many issues, as everybody is mentioning, they made a mistake displaying my background check. I took it with Sterling (who does background checks for care.com), they said it was care.com responsibility. Did they at least try to fix it? No! They just erased my account... So Customers Affairs (DCA) got very interested in the details... A thought: If you had any problems with care.com, before complaining on-line, contact CUSTOMER AFFAIRS, they listen! And then write your reviews everywhere else.

I am so impressed. I couldn't get to the site without the previously posted message popping up on my screen but obviously someone at Care.com saw this site and my question and ladies and gentlemen, they already responded to me! And I no longer have the message popping up and can once again access the site. So happy, thank you!

For everyone still looking for jobs, just know that most of the customers I have applied to, I get no response. The trick is to keep applying, look at your profile and make any changes needed. BE responsive to the clients. And follow-up. I worked with a whole crew of caregivers that all were hired because of Care.com. If we could do it, so can you.

I believe that helping seniors and their families in hard times is so important. So if you have a heart for this type of work, don't give up. Best of luck to you all!

I would give them o stars if i Could. Ive had a care.com profile for about a year now and up until recently I've liked it okay. Ive applied to jobs just fine, and gotten responses. But recently I now have to pay to apply? Like you are asking a jobless person to pay 10$ basically for every job they apply to which is ridiculous. Also when trying to get any sort of customer service you have to pay 30$ for them to "fix your problem". Basically if you are to ask a question to customer service, to receive and answer you have to pay 30$ its ridiculous and a total scam. Please don't use their services I have definitely stopped

I signed up for care.com about 6 months ago and had nothing but problems from the get go. Paid for the upgraded membership, back ground check etc. Jumped through all the hoops to try and get a better listing and more notice. I luckily got two jobs over the 6 months so at least earned what I spent back but nothing more. Most jobs I applied to I never even got a no thank you, nothing. Now I have to pay 10.99 for 10 credits and each job requires 4 credits to apply and if you get no response at all which is typical, you are spending a lot of money for nothing. No thanks I will look elsewhere for pet sitting jobs. I probably applied for over 40 jobs if not more during my 6 month membership and I only got two jobs and the rest I heard nothing from. Not a good return on investment. Save your money.

If I could give them 0 stars I would. I used to have a profile on Care.com years ago and even then people were not happy with having to pay just to apply to a job. I can't believe I joined once more and completed a $60 background check only to try to apply to jobs and seeing that I have to use up my credits thus charging me more money! In the past I have also applied to other gigs posted and I believe that they are phony individuals set up by Care.com as I have had years of experience and am able to book clients with no problems whatsoever on other sites or companies! These so-called families never replied to me and I applied to several applications at different times of the year. I contacted Care.com before my background check cleared to cancel my consent and somehow they said in less than a day it had already been cleared! Have never heard of such a quick background check. DO NOT use this company, stay away, as a sitter or as a potential client!

I was able to find a caregiver, but watch out for their scam. I've been caught in their scam twice now. Here's how it works:
When you sign up for monthly service, you have to cancel before the month ends or it automatically renews. Pretty typical. But if you cancel on their website before the month ends, the site tells you the service is canceled, but it don't send you a confirmation mail, and it doesn't actually cancel your service. You have to send an e-mail to customer service, and only then will they respond and cancel your service. This has happened to me *three times* so the 2nd and 3rd time I was very careful to cancel on their site and get a confirmation screen indicating the service was canceled, but I didn't think to check e-mail. Now I know. If you don't get an e-mail confirmation of your cancellation, your service isn't canceled and these scammers will continue to charge you monthly. They will refund your last month if you haven't used the site, but they will not refund any prior months.

1. I had the free basic membership but signed up for a trial month at "premium level" for a fee. I assumed after the trial period, my membership would go back to the basic free one. Instead, Care.com continued to charge me a monthly fee at the HIGHEST rate for 12 months totaling over $450. I NEVER used their service after the trial month. They charged me for 11 months of UNUSED service. They finally stopped after I cancelled my credit card. I didn't realize the "automatic subscription" didn't just mean they would downgrade my premium subscription back to basic subscription after the trial period. The verbiage was deliberately unclear and misleading.

2. Care.com didn't do any follow-up steps at the end of the subscription period to inform me that it was almost finished and if I'd like to continue the premium subscription. Other respectable companies notify you so you have the option to cancel. Instead, care.com charged me at the HIGHEST monthly rate for every month afterwards. No steps were taken to inform or remind me. If I had wanted to subscribe for a year, I would've signed up for the $13/month rate, NOT the $40/ month they arbitrarily billed me for.

3. was told I'd receive a call to explain my case. Instead i get an email with no direct number to call. This is not customer service. They deliberately make it impossible for you to speak to a supervisor and make you wait indefinitely for an email response instead.

Unethical! Basically a scam! Anybody know if a class action lawsuit has been raised against them?

The customer service team that "Jennifer M" keeps referring to in the below posts is non-existent. They purposely make it near impossible to deal with a human being or escalate an issue. Care.com would prefer you to get frustrated and give up so they do not have to deal with real customer issues. There have been numerous class action lawsuits that have been very successful based on the exact same "auto renewal policy" that care.com keeps quoting. They do not want to hear about real issues or problems with their service and would prefer to be cagey and deceitful. Do not listen to "Jennifer M" as this is not a real person but the persona they use to respond to everyone. By far the worst customer service I have ever dealt with. DO NOT USE

I spent money on an upgraded account with care.com. They sent me an image of a fuzzy out email that they claimed was a job offer and that if I wanted to make the email readable I would need to upgrade. So I feel for their trick and gave them money and then suddenly the email was lost. When I tried to contact care.com I quickly learned that that is almost impossible. They have almost no customer service at all. Unless of course you want to send them some money. They also referred someone to me that turned out to be a scam artist. I have seldom seen a more blatant example of unprofessionalism and dishonesty. Care.com wants money. Period.