On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I didn't know that my listing would be posted so fast, I was hoping to check it over and maybe revise it. Also I was surprised that background checks are offered as I assumed that was part of your service. I hope I find a good person, looks good so far.
I'm trying to make a one time payment for one month to try your service, which your website indicates I can do, but your website limits my only option is to click the "upgrade now" and be forced into a monthly membership, requiring me to go back to your website and cancel. I find this misleading and this tactic should not be necessary if your website can actually provide what you offer, it would be successful without using such tactics. Very dissappointed.
Hi Sandra, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013924 when you message.
The app makes you pay for A subscription even before you find a babysitter. You can't communicate with anyone without paying the subscription. They make you pay the subscription and charge additional fees for other services.
Hi Kayona, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Should have an option to filter out those who are open to booking now
Hi Juanita, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013915 when you message.
Seems easy enough, but also feels a little sketchy.
Hi Elizabeth, We appreciate your review. We'll be sure to share your feedback with our management team.
There are a lot of barriers to using the site - add-on costs, extra subscriptions, etc. I would prefer to see all of my options and the cost of each service on one page, so that I understand exactly what I'm signing up for.
Hi Jen, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013899 with your message.
Web site seems to be sluggish and all over the place.
I only wanted to read more on your added services & ut congratulated me for signing up for it. I'm still unsure what the extra service offers too!
Hi Kathy, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013891with your message.
Terrible website...almost every action I try to initiate on it, I get some sort of error message.
Hi Michael, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-013892 when you message.
Misleading pay schedule. No choice but to upgrade when not wanted upgrade.
Hi Beverly, Thank you for your feedback and membership. I am sorry for the confusion regarding your billing. Care.com does try to make our billing process as clear as possible. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013889 with your message.
The program is very user friendly. I was very excited to see there are interested individuals in our area.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
It's A little hard getting around on the site. I also think that the pricing was not clear and upfront. It gave me a total that was not what I agreed to but there was no way to question it or change it. I also never found a way to show phone numbers in messages. Get creative. That being said I did find a number of great candidates. Some never responded after their initial contact but in the end I found someone who I think is perfect for the job.
Hi Jeanne, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013886 when you message.
I really hate that after I upgraded, I have to go through multiple add-ons and click tiny little "No thanks" links to see the applicants that I joined in the first place for. Just list all your add-ons on one page and put a decent sized button to say no and let me be done! I feel like I was stuck in add on purgatory!
Hi Meredith, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013883 with your message.
Website too difficult to use. Just looking for ways to bill for unneeded services.
Hi Bernard, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013876 when you message.
...
Thank you for the 5 star review
I was not aware of membership changes. That should be at the beginning. I felt pressured to make a quick decision. I'm looking for a good caregiver and focused on the candidates. Your site throws that in when our mind set is on loved ones.
Hi, Jill, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013866 with your message.
I couldnt log in with previous registered acct. Also, got caught in a loop for security robot pictures that continued to re-set for an hour. And finally, I had to agree to either continue to pay after 3 month at 60/month or pay 80 per check after the initial cost I just paid. At least the website should move along and allow me to first see if I can find a person before I have to agree to continue paying.
The website needs work.
Hi Joanye, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013867 with your message.
My uploaded photo was rejected and a general guide to acceptable photos was provided but I see, given the guidelines, why the photo was rejected. I want to as for a specific reason but cannot see how to email. I saw under help that I can select Contact but I have yet to find the link. Perhaps I can get that link through this correspondence. Thank you
Hi Steven, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013865 with your message.
Just getting started. I haven't dived into the app but I am sure I will be going through the app with alot of caution.
Thank you for the 5 star review
I went forth because it said I could review an applicant's application. I thought that this applicant was interested in the hours, pay and what I wanted. When I completed paying a bunch of names came up. I had specific needs and hours.
Hi Pat, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013864 with your message.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Juliana, Thanks for the 4 star review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference NumberREV-013925 when you message.