Care.comReviews 12,031

They offer you the option of a 1month trial and they sneak in the email registration that they will renew your registration automatically.
What's the point of a month registration if they automatically renew it without sending you a notice before doing so?
They just stoll $200 from me because a $40/month, you do not notice it right away.
I am very disappointed. This commercial behavior is the sign of a company trying to get money out of you and it is against my conception of business. Shame on them.

I hate Care.com. I swear you can't get a job off that website cause once you send a message about being interested in a job, the person offering the job won't receive the message cause you have to upgrade and pay money for them to see your message. Then when you send a message to the person offering the job, care.com sends you an automated message back making it look like the person sent you a message back. And then it says, " upgrade to see (persons name) message that was sent to you about this job." But they never sent one in real life. This is so stupid. Why do people go to this website for offering jobs? It's a joke. Oh, also, his site makes it REALLY HARD to get your money back if you want to cancel your premium account. I have not personally been through that part but my friend had been. And other reviews will also tell you the same thing. I can't believe this site is still up and running.

They have deceptive business practices. In 2016 I cancelled my account twice and they still claimed I did not down grade it and they continued to charge my credit card with fees which I did not notice until it was too late. Then this month, April 2017 they fraudulently charged me and claimed I had upgraded my account. As of last year I vowed never to do business with this co. And I never have and yet they fraudulently charged my credit card. Trying to reach them is almost impossible. I wish I had read all the reviews on this company before I had originally signed up for what appeared to be a free membership. They are a sneaky, and deceptive company.

Company charged my account and then closed my acct based on something in background check without giving me a chance to explain circumstances of what was in report. Bad business. Company should refund my money. I was looking to get a babysitter not provide babysitting services. Company should allow customers to be heard and provide a simple explanation of minor thing that shows up in a report. Not fair. To date, no supervisor has contacted me.

Care.com do not have an option for members to upload existing background checks. I recently paid for a background check through castlebranch.com and feel that I shouldn't have to pay for another one. Care.com also will not allow me to include in my application that I have an existing background check. Every time I type the words background check, it appears that I have exceeded the number of characters allowed and will not let me type any further. Care.com need to allow members to upload exisiting background checks.

Use Sittercity! If you are looking for side-income or to make your living off of nannying, pet-sitting or childcare, Care.com screws you over. They have always been a terrible website-- not user-friendly, bad layout, LOT's of spam accounts to creep you out. However, the new credit system for applications is incredibly misguided, and the last straw for me. Deleted my account today. Luckily-- Care.com is not your only option. I also use Sittercity.com and it has always been more user-friendly, more sitter-centered, and overall just less spam and better connections. See you Care.com!

If I could give it NO stars I would! After being a premium member for over 6 years all of a sudden out of the blue they deleted my account for NO reason and they wouldn't tell me why. After days of trying to get through I was routed to INDIA where their customer service department is. They overcharge you for EVERYTHING and keep charging you without your permission. I had to call my credit card company to get the charges stopped. No refunds of course!

This company is a huge SCAM! The premise of the business is great, but they trick you into long term subscriptions and automatically renewals to the subscription. The directions on their website to cancel your subscription puts you in a circular email pattern they are i'm sure fully aware of making it impossible to cancel your account. They only offer 'Downgrade" and not cancel which allows them to illegally keep charging you. I cannot wait until Dateline or 20/20 or some news show exposes their horrifically deceitful business practices. Beware don't EVER sign up with them..

I have used Care.com for several years with no issues, but after not using it for a few mos, I decided to apply for a local job. I was surprised to see that I need to pay for "credits" to apply! This job was 4 credits to apply and 9 credits minimum to buy was almost $10. I waited a couple days and decided it was worth applying. So I purchased the 9 credits, and when I clicked on "Apply", it wouldn't let me! It said they had too many applications! I emailed care.com and asked what this was about, and they said that to limit competition, they are only allowing 5 APPLICATIONS to go through per job posting! WHAT? I live in MANHATTAN! To be the first 5 applications, you'd have to apply within SECONDS! And they said sorry, credits nonrefundable! This is DEFINITELY bordering illegal, I'm pretty sure it IS illegal to make someone PAY to apply, then NOT let them apply (there was no way to know this until you buy the credits first and hit "APPLY" and then say, "Sorry, nonrefundable". Wow, beware! They are needing to pay for all their TV ads and subway ads! Taking advantage of people who NEED jobs! Shame on you! For the first time, I called my credit card and am disputing these charges. I told them to block any further incoming charges, as Care.com doesn't seem a way to delete your credit card once they have it!

In my initial login (where I paid for the service) I contacted two service providers. I was unable to get access after that. I sent three emails to care.com for help, each time only receiving a "canned" response that demonstrated that the representative hadn't even bothered to read my email. For example, the first two responses where instructions on how to use the link to reset my password even though my messages explicitly laid out that the issue that I was having said my password and/or email was incorrect, and when I used the link to request a new password, it said my email was not recognized (even though this was the email they sent confirming my account).

Anyhow, after a week of being refused access to my account, I signed up for sitter city and got a service provide. Care refused to give a refund based on that fact that I contacted two service providers in my initial login (even though I was never able to see their responses because I couldn't log back in.